Passport Agencies

Our passport agencies and centers offer two types of appointments: Life-or-Death Emergency Service and Urgent Travel Service. You must call us to make one of these appointments. Follow the steps on how to apply on each agency and center webpage. 


How do I make an appointment?

You must call us if you want to schedule a new appointment or change your existing appointment. You can only make an appointment by calling 1-877-487-2778. Se habla español. If you are deaf or hard of hearing, call 1-888-874-7793 for TDD/TTY teletype services. 

  • Our call center representatives will provide you unique confirmation information that our staff will verify on the day of your appointment. If you are not the true appointment holder, you will be turned away on the day of your appointment.
  • The unique confirmation information will allow us to verify your appointment is legitimate, and ensure you are not being scammed.
  • The new process will ensure third-party services cannot book appointments. 
  • If you need to cancel or change your appointment, please call us. Your appointment will be assigned to a new customer calling to make an appointment. You cannot transfer your appointment to another customer.
  • While you will need to wait to speak with a customer service representative to book an appointment, we have added staff to handle the increased call volume, and updated our phone menus to help streamline the experience and reduce wait times.

How do I cancel an appointment?

Forward the appointment confirmation e-mail that you received from the National Passport Information Center to with “Cancel My Appointment” in the subject line. If you do not have the confirmation email, you can also send us the date and location of your appointment, confirmation number, and unique identifier.

Do not include any questions, status update requests, or requests to change or reschedule your appointment with your e-mail as these inquiries will not be answered.

Map of our Locations

WEAPONS PROHIBITED AT ALL PASSPORT AGENCIES – Title 18, United States Code, Section 930 – Federal law prohibits the knowing possession or the causing to be present of firearms or other dangerous weapons in Federal facilities and Federal court facilities by all persons not specifically authorized by Title 18 U.S.C., Section 930(c). Violators shall be subject to fine and/or imprisonment for periods of up to five (5) years.

PLEASE NOTE: Food or drinks (except for water in a sealable bottle) are not allowed in an agency.