Passport Agencies

Passport agencies and centers are operated by the U.S. Department of State and are different than passport acceptance facilities which may include post offices, libraries, and local government offices.

Our passport agencies and centers have two roles:

  1. Process routine and expedited applications received from acceptance facilities and by mail
  2. Serve customers by appointment only who have urgent international travel within 14 calendar days or need a foreign visa within 28 calendar days
  • You must call us to make an appointment to visit a passport agency or center. We offer two types of appointments: Life-or-Death Emergency Service and Urgent Travel Service. We do not charge a fee to make an appointment
  • The first two digits of your application locator number allow you to identify which agency or center is working on your application. Find application locator number information on this page. 
  • You can also find contact information for each location on this page if you need to respond to a letter we sent you.

Contacting Us If You Have Urgent Travel

We encourage customers who have already applied to check their application status online and sign up for updates via email. How our contact center can help you depends on your travel date, and if you have applied or not yet applied...


I have already applied and do not have my passport

I'm traveling in 5 days or less. I'm traveling in 6-14 days. I'm traveling in more than 14 days.
Call 1-877-487-2778. You must have an appointment to go in person to a passport agency or center. Appointments are limited and we cannot guarantee that one will be available. Call 1-877-487-2778. We will notify the agency processing your application of your date of travel. Processing times for routine applications are 7-10 weeks, and expedited applications are 3-5 weeks. 
Do not call unless you are changing your mailing address, upgrading to expedited service, or requesting 1-2 day delivery of your completed passport. We are working around the clock to issue your passport. Subscribe to email updates about your application status. 

I have not applied yet

I'm traveling in 14 days or less. I'm traveling in more than 14 days.
Call 1-877-487-2778. You must have an appointment to go in person to a passport agency or center. Appointments are limited and we cannot guarantee that one will be available. Do not call us unless you need a foreign visa within the next 28 days. 

Reminders for Contacting Us

  • Representatives are available Mondays through Fridays from 8:00 a.m. to 10:00 p.m. Eastern Time, and Saturdays and Sundays from 10:00 a.m. to 3:00 p.m. Eastern Time. We are closed on federal holidays.
  • Our primary number is 1-877-487-2778.
  • Se habla español.
  • If you are deaf or hard of hearing, call 1-888-874-7793 for TDD/TTY teletype services.
  • Contact your local U.S. embassy or consulate if you are applying outside the United States.
  • Email us only if you need to cancel an appointment at a passport agency or center. Do not email us if you are requesting a status update or you have a travel emergency. Our email is

Frequently Asked Questions

How do I make an appointment?

You must call us if you want to schedule a new appointment or change your existing appointment. You can only make an appointment by calling 1-877-487-2778. Se habla español. If you are deaf or hard of hearing, call 1-888-874-7793 for TDD/TTY teletype services. 

  • Our call center representatives will provide you unique confirmation information that our staff will verify on the day of your appointment. If you are not the true appointment holder, you will be turned away on the day of your appointment.
  • The unique confirmation information will allow us to verify your appointment is legitimate, and ensure you are not being scammed.
  • If you need to cancel or change your appointment, please call us. Your appointment will be assigned to a new customer calling to make an appointment. You cannot transfer your appointment to another customer.
  • We do not charge a fee to make an appointment. If you are asked to pay for an appointment, you should consider the request to be fraudulent. We are not affiliated with any third-party appointment booking services. We may not be able to honor appointments booked via third parties. Do not attempt to book duplicate appointments. 

How do I cancel an appointment?

Forward the appointment confirmation e-mail that you received from the National Passport Information Center to with “Cancel My Appointment” in the subject line. If you do not have the confirmation email, you can also send us the date and location of your appointment, confirmation number, and unique identifier.

Do not include any questions, status update requests, or requests to change or reschedule your appointment with your e-mail as these inquiries will not be answered.


How do I know which location is processing my application and has my documents?

The first two digits of your nine-digit passport application locator number allow you to know which agency or center is working on your application. You can find your application locator number by checking our Online Passport Status System. The unique digits for each of our agencies and centers are in the expandable box on this page under "Our Locations."



How and when should I contact a passport agency or center by mail?

You can find an agency or center's mailing address on each agency or center webpage. You can contact our locations by mail if:

We sent you a letter: If we need more information to process your application, we will send you a letter in the mail. Send the requested information to the full mailing address in Sterling, VA listed on your letter. Do not send information to the agency’s physical address.


Where are your passport agencies, and what are the application locator numbers for each office?


Location First Two Digits of Application Locator Notes
Arkansas Passport Center 65  
Atlanta Passport Agency 74  
Boston Passport Agency 10  
Buffalo Passport Agency 77  
Charleston Passport Center 34-39 This center reviews and processes passport applications but is not open to the public. You can contact this center by mail at: 44132 Mercure Circle, PO Box 1031, Sterling, VA, 20166-1031
Chicago Passport Agency 18  
Colorado Passport Agency 17  
Connecticut Passport Agency 14  
Dallas Passport Agency 55  
Detroit Passport Agency 56  
El Paso Passport Agency 78  
Honolulu Passport Agency 12  
Houston Passport Agency 79  
Los Angeles Passport Agency 50  
Miami Passport Agency 51  
Minneapolis Passport Agency 54  
National Passport Center 15, 20-29, 45, 68, 69, 71  
New Orleans Passport Center 40-42  
New York Passport Agency 11  
Philadelphia Passport Agency 58  
San Diego Passport Agency 76  
San Francisco Passport Agency 05, 57  
San Juan Passport Agency 67  
Seattle Passport Agency 53  
Vermont Passport Agency 75  
Washington Passport Agency 19  
Western Passport Center 61-64  
Special Issuance Agency 80 Issues diplomatic, official, service, and no-fee regular passports, and facilitates visa processing for those traveling on behalf of the U.S. government. You will not be able to access this webpage if you're not browsing the web on a U.S. government-issued computer or mobile device.

Map of Passport Office Locations

Last Updated: March 20, 2023