You must call us if you want to schedule a new appointment or change your existing appointment. You can only make an appointment by calling 1-877-487-2778. Se habla español. If you are deaf or hard of hearing, call 1-888-874-7793 for TDD/TTY teletype services. 

• Our call center representatives will provide you unique confirmation information that our staff will verify on the day of your appointment. If you are not the true appointment holder, you will be turned away on the day of your appointment.
• The unique confirmation information will allow us to verify your appointment is legitimate, and ensure you are not being scammed.
• The new process will ensure third-party services cannot book appointments. 
• If you need to cancel or change your appointment, please call us. Your appointment will be assigned to a new customer calling to make an appointment. You cannot transfer your appointment to another customer.
• While you will need to wait to speak with a customer service representative to book an appointment, we have added staff to handle the increased call volume, and updated our phone menus to help streamline the experience and reduce wait times.

Forward the appointment confirmation e-mail that you received from the National Passport Information Center to NPIC@state.gov with “Cancel My Appointment” in the subject line. If you do not have the confirmation email, you can also send us the date and location of your appointment, confirmation number, and unique identifier.

Do not include any questions, status update requests, or requests to change or reschedule your appointment with your e-mail as these inquiries will not be answered.