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Chicago Passport Agency
You can make an appointment at the Chicago Passport Agency if you have urgent international travel within 14 calendar days, or if you need a foreign visa within 28 calendar days.
Physical address
101 Ida B. Wells Drive (formerly 101 W. Congress Parkway)
9th Floor
Chicago, IL 60605
Hours
- Monday: 8:00 AM - 3:00 PM
- Tuesday: 8:00 AM - 3:00 PM
- Wednesday: 8:00 AM - 3:00 PM
- Thursday: 10:00 AM - 3:00 PM
- Friday: 8:00 AM - 3:00 PM
- Saturday: Closed
- Sunday: Closed
Closed federal holidays
Mailing address
U.S. Department of State
Chicago Passport Agency
CA/PPT/CG
44132 Mercure Cir.
PO Box 1038
Sterling, VA 20166-1038
Application number
Passport applications that start with this number are processed at this facility.
How to make an appointment for urgent travel
We do not charge a fee to make appointments. You should consider any fees to schedule an appointment or request to pay for an appointment to be fraudulent. We are not affiliated with any third-party appointment booking services. We may not be able to honor appointments booked via third parties. Do not attempt to book duplicate appointments.
If you have a life-or-death emergency, visit Life-or-Death Emergencies.
If you haven't applied for your passport
Follow these steps to make an appointment:
- Go to our Online Passport Appointment System.
- Enter information about your travel plans to see if you qualify for an appointment. You can make an appointment for up to 7 people in your household.
- Enter your email address and we will email you a code. Enter that code to keep going. Check your junk or spam folder if you don’t find the code in your inbox.
- Enter your mobile phone number. We will send you another code in a text message. Enter that code to keep going.
- Finish scheduling by choosing your appointment date and time.
- We will send you an email confirming the details of your appointment. The system will hold your appointment for 15 minutes. If you do not confirm your appointment within 15 minutes, you will need to start over.
- If you need to cancel or change the appointment, select the link in the confirmation email.
If you already applied for your passport
You need to call us. If there is time to issue your passport before your travel, we will notify the agency working on your application. If it is not possible to issue your passport before your travel, we will make an appointment for you.
The first 2 digits of your 9-digit passport application locator number tell you which agency or center is reviewing your application. If you already applied for a passport and your plans became more urgent, you can reference this location when you call us. You can find your application locator number by checking your application status.
Follow these steps:
- Dial 877-487-2778 to make an appointment. You can call Monday to Friday from 8:00 a.m. to 10:00 p.m. Eastern Time, or Saturdays and Sunday from 10:00 a.m. to 3:00 p.m. Eastern Time. Se habla español.
- If you are deaf or hard of hearing, dial 888-874-7793 for TDD/TTY teletype services.
- If you qualify for an appointment, we’ll provide you with unique details. We’ll check these on your appointment day to confirm it’s real. If you are not the appointment holder, the passport agency or center will not be able to see you.
- If you need to cancel or change your appointment, please call us. We will give your appointment to someone else who needs it. You cannot transfer your appointment to another person.
What to bring to your appointment
We accept all forms for first-time and renewal customers.
You must bring:
- Printed confirmation of your appointment
- Printed proof of international travel:
- Flying: Show a flight receipt or an itinerary
- Driving or taking a boat to Canada, Mexico, Bermuda, or the Caribbean: Show a hotel reservation, cruise or bus tickets, or international car insurance
- Your application form
- If you are not sure which form you need, use the passport fee and form calculator, then fill out your form online and print it
- All required supporting documents for the forms, including photocopies of citizenship evidence and photo ID
- A passport photo
- Your application fee and expedite fee, payable by:
- A credit card
- A debit card (not ATM cards)
- Contactless payment such as Apple Pay, Google Pay, or Samsung Pay
Who should come to your appointment
- If you are applying for a child under 16, both parents or guardians and your child must come to the appointment.
- You may bring someone else to help you apply. Examples include an attorney, an interpreter, or a family member.
- You may bring your service animal to your appointment. Your service animal does not need to wear a vest or tag.
What to expect on the day of your appointment
- Arrive 15 minutes early to go through security screening. Show valid government ID to enter the building.
- Do not bring weapons or sharp objects.
- Do not bring food or drinks except water in a sealable bottle.
- After security screening, take the elevator to the ninth floor.
- Check in at the information window. Give them your appointment confirmation number.
- Wait in the lobby until we call your number. We might not call you at your exact appointment time.
- When we call your number, go to your assigned window.
- At the window, a staff member will review your application and supporting materials. We will discuss options for getting your passport, which we determine based on your date of travel.
Customers on the autism spectrum can prepare for their passport appointment by printing our Social Story document. A social story shows situations you may encounter when you apply at a passport agency.
Getting here
Parking and transit information
We are located next to several bus and train stops. The closest "L" station is LaSalle Street.
You can park in nearby public garages on Clark Street or West Harrison Street. The fees to park may change without notice.
Accessibility features
When you visit our agency, ask security officers or agency employees if you need help. We have an accessible entrance, restroom, and lobby:
- Entrance: We have accessible automatic doors next to the revolving doors at our main entrance. Let a security officer know if you need assistance during the initial security screening. We have a wheelchair available if you need one.
- Restrooms: We have restrooms outside the entrance to the agency on the ninth floor.
- Lobby: Use the elevators to go to the agency on the ninth floor. We have an application window that is accessible for customers who cannot stand while submitting a passport application. You can also request a separate room to submit your application if you have a sensory disability or need extra privacy.
Accessible services
We work to provide equal access to services at our agency. Learn more on Applying for a Passport with a Disability.
We have devices and tools to help customers with disabilities complete passport applications. Let an employee know that you want to use one of these tools when you check in. These tools may include assistive tablets, pens, magnifiers, or communication devices.
If you have questions or want to confirm an agency has a device for your needs, dial 877-487-2778. If you are deaf or hard of hearing, dial 888-874-7793 for TDD/TTY teletype services.
