MyTravelGov is a new service from the U.S. Department of State’s Bureau of Consular Affairs. With a MyTravelGov account, you can securely renew your U.S. passport or apply for a Consular Report of Birth Abroad online.

Right now, the only online service available to the public is the electronic Consular Report of Birth Abroad for those applying in Frankfurt, Mexico City, Sydney, Paris, and Tokyo.

We are testing our online passport renewal service with a limited audience of primarily federal employees and contractors.

We are continuing efforts to make the electronic Consular Report of Birth Abroad and online passport renewal services more widely available to the public by the end of 2022. We are also committed to make additional services available online. Continue to check this webpage to see what other services may be available.

To access online services, you must first create a MyTravelGov account. Use Google Chrome or Microsoft Edge browsers. Do not use Safari browser (default browser for Apple devices) or you will experience technical issues. This YouTube video explains the MyTravelGov account creation process.

After creating an account, you will receive an account activation email. Check your spam or junk folder if you do not see the email in your inbox. You must click the link in the email within 24 hours to verify your account.

The link will return you to the MyTravelGov sign-in page where you will be asked to enter your email and password, and log in. After logging in, you will be prompted to enter a one-time password that will be emailed to you. You must enter the one-time password within ten minutes. After entering the one-time password, the system will also ask you to set up account security questions.

If you do not follow these steps, your account will not be active and you will need to complete the account creation process again.

You must complete the account creation process again.

No. You cannot change the email address associated with your account. Your email address is your username. If you no longer have access to the email address associated with your account, you will need to create a new account with a new email address. 

You can reset your password by clicking the “Forgot password” link on the MyTravelGov log-in page. MyTravelGov will email you a one-time password.​ If you have not logged in to your account in the last 60 days, the system will prompt you to change your password when you attempt to sign in.  

If you select “Forgot password” and receive an error, it is likely because you did not fully complete the account creation process (i.e., verifying your email address or setting up account security questions). You will need to contact us for support accessing your account. Email us at mytravelgov@state.gov.

​Email us at mytravelgov@state.gov

You should first check all email folders (including the spam or junk folder) and then try again. If you do not receive the account activation email within 15 minutes after your second attempt, email us at mytravelgov@state.gov.

If you already created a MyTravelGov account, your username will be the full email address you used to create the account.

If you have only a first name, enter “FNU” (first name unknown) in the “First Name” field and put your name in the “Last Name” field when registering for your account.

If you are experiencing issues with the electronic Consular Report of Birth Abroad service, please contact us at mytravelgov@state.gov. If you are experiencing issues with renewing your passport online, please contact us at PPTOPR@state.gov.

​You can click “Resend One-Time Password” on the “Enter One-Time Password” screen to have a new One-Time Password sent.​

You can restore access by contacting us at mytravelgov@state.gov.

If you have reached out to the MyTravelGov team, we will respond to your question in the order in which it was received. The mailbox is monitored Monday through Friday (business days), 8:30 am to 5:30 pm EST.  We will do our best to resolve your technical issues promptly.