MyTravelGov

MyTravelGov is a new feature from the U.S. Department of State's Bureau of Consular Affairs. With a MyTravelGov account, you can securely apply for an electronic Consular Report of Birth Abroad (CRBA) or renew a U.S. passport. 

To start your application, you must first create and activate a MyTravelGov account. 

Use Google Chrome or Microsoft Edge to access MyTravelGov. You can also use Safari on MacOS (iMac) but cannot use Safari on iOS (iPhone and iPad).

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Frequently Asked Questions (FAQs)

What is MyTravelGov?

MyTravelGov is a new service from the U.S. Department of State’s Bureau of Consular Affairs. With a MyTravelGov account, you can securely renew your U.S. passport or apply for a Consular Report of Birth Abroad online.

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What online services are currently available through MyTravelGov?

We are offering customers the option to apply for a Consular Report of Birth Abroad in Frankfurt, Mexico City, Sydney, Paris, and Tokyo.

We are testing our online passport renewal service with a limited audience.

We are continuing efforts to make the electronic Consular Report of Birth Abroad and online passport renewal services more widely available to the public. We are also committed to make additional services available online. Continue to check this webpage to see what other services may be available.

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How do I create a MyTravelGov account?

To access online services, you must first create a MyTravelGov account. Use Google Chrome or Microsoft Edge browsers. Do not use Safari browser (default browser for Apple devices) or you will experience technical issues. This YouTube video explains the MyTravelGov account creation process.

After creating an account, you will receive an account activation email. Check your spam or junk folder if you do not see the email in your inbox. You must click the link in the email within 24 hours to verify your account.

The link will return you to the MyTravelGov sign-in page where you will be asked to enter your email and password, and log in. After logging in, you will be prompted to enter a one-time password that will be emailed to you. You must enter the one-time password within ten minutes. After entering the one-time password, the system will also ask you to set up account security questions.

If you do not follow these steps, your account will not be active and you will need to complete the account creation process again.

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Can I change the email address associated with my account?

No. You cannot change the email address associated with your account. Your email address is your username. If you no longer have access to the email address associated with your account, you will need to create a new account with a new email address. 

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How do I reset my password?

You can reset your password by clicking the “Forgot password” link on the MyTravelGov log-in page. MyTravelGov will email you a one-time password.​ If you have not logged in to your account in the last 60 days, the system will prompt you to change your password when you attempt to sign in.  

If you select “Forgot password” and receive an error, it is likely because you did not fully complete the account creation process (i.e., verifying your email address or setting up account security questions). You will need to contact us for support accessing your account.

Applying for your consular report of birth abroad? Please contact your local U.S. Embassy/Consulate processing your eCRBA application.

Renewing a passport online? Call 855-865-7750 for support on Mondays through Fridays 8:00 a.m. to 6:00 p.m. Eastern Time (excluding federal holidays). Email PPTOPR@state.gov for support on weekends.

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I forgot the answers to my security questions. What should I do?

Applying for your consular report of birth abroad? Please contact your local U.S. Embassy/Consulate processing your eCRBA application.

Renewing a passport online? Call 855-865-7750 for support on Mondays through Fridays 8:00 a.m. to 6:00 p.m. Eastern Time (excluding federal holidays). Email PPTOPR@state.gov for support on weekends.

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I did not receive the account activation email. What should I do?

You should first check all email folders (including the spam or junk folder) and then try again. If you do not receive the account activation email within 15 minutes after your second attempt, contact us. 

Applying for your consular report of birth abroad? Please contact your local U.S. Embassy/Consulate processing your eCRBA application.

Renewing a passport online? Call 855-865-7750 for support on Mondays through Fridays 8:00 a.m. to 6:00 p.m. Eastern Time (excluding federal holidays). Email PPTOPR@state.gov for support on weekends.

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What is the username for my account?

If you already created a MyTravelGov account, your username will be the full email address you used to create the account.

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What happens if I do not have a last name?

If you have only a first name, enter “FNU” (first name unknown) in the “First Name” field and put your name in the “Last Name” field when registering for your account.

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I logged in to my account but I'm having trouble applying for a consular report of birth abroad or renewing my passport. What should I do?

Applying for your consular report of birth abroad? Please contact your local U.S. Embassy/Consulate processing your eCRBA application.

Renewing a passport online? Call 855-865-7750 for support on Mondays through Fridays 8:00 a.m. to 6:00 p.m. Eastern Time (excluding federal holidays). Email PPTOPR@state.gov for support on weekends.

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I did not receive the One-Time Password as part of changing my password. What should I do?

You can click “Resend One-Time Password” on the “Enter One-Time Password” screen to have a new One-Time Password sent.​

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I cannot reset my password and my account is locked. What should I do?

Applying for your consular report of birth abroad? Please contact your local U.S. Embassy/Consulate processing your eCRBA application.

Renewing a passport online?  Call 855-865-7750 for support on Mondays through Fridays 8:00 a.m. to 6:00 p.m. Eastern Time (excluding federal holidays). Email PPTOPR@state.gov for support on weekends.

How to create a MyTravelGov account video

Watch this short video to learn how to create your MyTravelGov account.