Passport Surveys and Renewal Reminders

Learn more about the mail survey

We send letters every month to some customers inviting them to complete a Passport Demand survey. Your response helps us estimate demand for passports and manage our workload. Your feedback also helps improve our customer service and develop new products. You can reply to the survey online or over the phone.

If you have questions, email us at passportstudy@state.gov. For more information, please visit the Passport Demand Study's official Federal Register page.

Sample Survey Letter

You can also review a sample version of the letter, which will always be on official Department of State letterhead. The phone number in the letter you receive may be different than the one in this sample version.

Letter from the Office of Passport Services U.S. Department of State inviting a random customer to participate in a study to improve customer service, ensure sufficient staffing, develop new products, and plan for customers’ needs. The letter explains that customers can participate by taking an anonymous survey. It includes instructions for how to take the survey online or by phone. — Compare your letter to this sample to make sure it’s legitimate.

Learn more about the email survey

We send emails to some recent customers to get their input on the passport application experience. Some questions will ask you about the trust you have in the U.S. Department of State. The email sender will be noreply@qemailserver.com. The subject line of these emails will be "Your Feedback Requested - U.S. Passport Application."

If you have questions about this survey, email us at consularcustomerresearch@state.gov.

Sample survey email

You can also review a sample version of this email.

Learn more about the email reminder

We are sending emails reminding you to renew your passport and your child’s passport 1 year before it expires. The emails come from USPassportRenewal@state.gov or DoNotReply@state.gov. The subject line of the email will be either “Your U.S. Passport is Expiring Soon - Renew Today” or “Your Child's U.S. Passport Is Expiring Soon - Apply Today.”