Subscribe to email updates about your passport application status.
Status updates may not be available in the first 2 weeks after you submit your application. During these 2 weeks before your application arrives at a passport agency or center, your application is securely sent to a mailing facility and an intake facility where your payment is processed.
You will need the following information to check your status.
We understand some customers are facing extended wait times when calling the National Passport Information Center and we are taking steps to improve the experience. We encourage customers who have already applied to check their application status online and sign up for updates via email. How our contact center can help you depends on your travel date, and if you have applied or not yet applied...
I'm traveling in 5 days or less. | I'm traveling in 6-14 days. | I'm traveling in more than 14 days. |
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Call 1-877-487-2778. You must have an appointment to go in person to a passport agency or center. Appointments are limited and we cannot guarantee that one will be available. | Call 1-877-487-2778. We will notify the agency processing your application of your date of travel. Processing times for routine applications are 10-13 weeks, and expedited applications are 7-9 weeks. | Do not call unless you are changing your mailing address, upgrading to expedited service, or requesting 1-2 day delivery of your completed passport. We are working around the clock to issue your passport. Subscribe to email updates about your application status.
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I'm traveling in 14 days or less. | I'm traveling in more than 14 days. |
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Call 1-877-487-2778. You must have an appointment to go in person to a passport agency or center. Appointments are limited and we cannot guarantee that one will be available. | Do not call us unless you need a foreign visa within the next 28 days. |
What Each Application Status Means
Application Status | Description |
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Not Available | This update means your application is still in transit to a passport agency or center. During this time, your application is delivered to a mail facility and your payment is processed at an intake facility. When your tracking number says "Arrived," your application has reached the mail facility. When your payment is processed and check has cashed, your application has reached the intake facility but your status will be "Not Available." It may take up to 2 weeks from the day you apply until your application status is "In Process" at one of our passport agencies and centers. If you see "Not Available" after 2 weeks, we may be experiencing a temporary, technical issue. Wait several hours and try to check your status again. |
In Process | Your application is being reviewed at one of our agencies or centers. The length of time your application remains In Process depends on the service you selected and our current processing times. |
Approved | We have finished reviewing your application and will begin printing your completed passport. |
Passport Mailed | We are sending your passport to the address you provided on your application. Check our Online Passport Status System for the tracking number if you applied for a passport book. The amount of time it takes to receive your passport in the mail is not included in our processing times. Save or write down your tracking number now. Future status updates will not display your tracking number. Your new passport and supporting documents are mailed in separate packages at different times. We will provide another status update on the date we mail your supporting documents, which may not be sent until 8 weeks after we send your new passport. |
Supporting Documents Mailed | We sent your supporting documents via First Class Mail to the mailing address you provided on your application. Supporting documents may include a previous passport, birth certificate, naturalization certificate, or other citizenship and identity documents. |
If you have waited over two weeks since the date we updated your application status to "Mailed" and you have not received your passport, contact the National Passport Information Center. Customer service representatives will help you complete a special form (known as the DS-86 form) which is a signed statement that you didn't receive your U.S. passport.
You have 90 days from the date your passport was issued to complete the DS-86 form. After 90 days, you must reapply and pay all fees.
Upgrade your application from routine processing to expedited processing for an additional $60. You may also choose to add 1-2 delivery of your completed passport book for an additional $19.53. One-to-two day delivery is not available for passport cards. We only send cards via First Class Mail.
If you applied in person or renewed by mail, call the National Passport Information Center at 1-877-487-2778 (1-888-874-7793 TDD/TTY) and ask to upgrade your application service type. You’ll need either your application number or your last name and date of birth. The National Passport Information Center will email you additional information about how to upgrade your application to expedited service or 1-2 day delivery.
If you applied in person or renewed by mail, contact the National Passport Information Center. You do not need to contact us if your address changed after you received your passport.
When completing your child's passport application, we recommend you add your name in the “In Care Of” part of the Mailing Address section on Form DS-11.
Passports can be delivered only if your name is connected to your address. If you want to receive your passport at an address other than your own, or an address where you are not registered, the passport must be sent “In Care Of” someone else.
You will see this update if we are experiencing temporary, technical issues with our Online Status Passport System. We recommend you check your status on another web browser or check again in several hours.
Still In Transit: Your application status is "Not Available" because your application is still in transit to a passport agency or center. After you apply, your application is:
It may take up to 2 weeks from the day you apply until your application status is "In Process" at one of our passport agencies and centers.
Technical Issue: Another reason why your status is "Not Available" is we are experiencing a temporary, technical issue with our system. Please try again in several hours.
Entering Your Last Name: If you cannot find a status update on the first try, make sure the name you enter is spelled the same as the name you provided on your passport form. If you have a hyphen in your name, try entering your name with and without the hyphen.
Your status may be "Mailed" if you recently received a new passport in the last 180 days, and you are re-applying for a new passport. For example, you may need to re-apply for a new passport using Form DS-5504 if you need to Change or Correct Your Passport. It may take 2 weeks after the date you apply on Form DS-5504 for your status to change to "In Process."
You may see this update if we discovered an error or problem we need to fix during our final quality control review of your passport. We are fixing the issue and preparing to print a new passport for you.
Make sure to register for email updates about the status of your application and supporting document. You will likely receive multiple mailings depending on what document(s) you applied for:
Passport Book: You may receive your newly-issued passport and your citizenship documents (examples: previous passport or birth certificate) separately. You may wait 8 weeks after receiving your passport before you receive a second mailing with your citizenship documents. We will return the passport book using a trackable delivery service.
Passport Card: You may receive your newly-issued passport card and your citizenship documents (examples: previous passport or birth certificate) separately. You may wait 8 weeks after receiving your passport before you receive a second mailing with your citizenship documents. We only send the passport card via First Class Mail. We do not send cards using 1-2 day delivery services.
Both a Passport Book and Card: You may receive three separate mailings; one with your citizenship documents (examples: previous passport or birth certificate), one with your newly-issued passport book, and one with your newly-issued passport card. You may wait 8 weeks after receiving your passport book before you receive a second and third mailing with your passport card and citizenship documents.
Make sure to register for email updates about the status of your application and supporting document. It may take 8 weeks after you receive your new passport for your supporting documents (e.g. birth certificate or previous passport) to arrive. If you have been waiting more than 8 weeks, contact the National Passport Information Center at 1-877-487-2778 to report that you have not received your documents.
The first two digits of your nine-digit passport application locator number allow you to know which agency or center is working on your application. You can find your application locator number by checking our Online Passport Status System. The unique digits for each of our agencies and centers are below.
Location | First Two Digits of Application Locator | Notes |
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Arkansas Passport Center | 65 | |
Atlanta Passport Agency | 74 | |
Boston Passport Agency | 10 | |
Buffalo Passport Agency | 77 | |
Charleston Passport Center | 34-39 | This center reviews and processes passport applications but is not open to the public. You can contact this center by mail at: 44132 Mercure Circle, PO Box 1031, Sterling, VA, 20166-1031 |
Chicago Passport Agency | 18 | |
Colorado Passport Agency | 17 | |
Connecticut Passport Agency | 14 | |
Dallas Passport Agency | 55 | |
Detroit Passport Agency | 56 | |
El Paso Passport Agency | 78 | |
Honolulu Passport Agency | 12 | |
Houston Passport Agency | 79 | |
Los Angeles Passport Agency | 50 | |
Miami Passport Agency | 51 | |
Minneapolis Passport Agency | 54 | |
National Passport Center | 15, 20-29, 45, 68, 69, 71 | |
New Orleans Passport Center | 40-42 | |
New York Passport Agency | 11 | |
Philadelphia Passport Agency | 58 | |
San Diego Passport Agency | 76 | |
San Francisco Passport Agency | 05, 57 | |
San Juan Passport Agency | 67 | |
Seattle Passport Agency | 53 | |
Vermont Passport Agency | 75 | |
Washington Passport Agency | 19 | |
Western Passport Center | 61-64 | |
Special Issuance Agency | 80 | Issues diplomatic, official, service, and no-fee regular passports, and facilitates visa processing for those traveling on behalf of the U.S. government. You will not be able to access this webpage if you're not browsing the web on a U.S. government-issued computer or mobile device. |
If you receive a letter or email requesting more information to complete your application, respond as soon as possible. Your processing times may be delayed if you receive this letter or email. Follow the instructions in the letter or email, and go to our Respond to a Letter or Email page for more information.