If you applied in person or renewed by mail, check your passport application status online. Status updates may not be available in the first 2 weeks after you submit your application. You will need the following information to check your status:
We understand some customers are facing extended wait times when calling the National Passport Information Center and we are taking steps to improve the experience. We encourage customers who have already applied to check their application status online and sign up for updates via email. How our contact center can help you depends on your travel date, and if you have applied or not yet applied...
I'm traveling in 5 days or less. | I'm traveling in 6-14 days. | I'm traveling in more than 14 days. |
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Call 1-877-487-2778. You must have an appointment to go in person to a passport agency or center. Appointments are limited and we cannot guarantee that one will be available. | Call 1-877-487-2778. We will notify the agency processing your application of your date of travel and request that your passport is processed in time. | Do not call unless you applied in person or renewed by mail, and you are changing your mailing address, upgrading to expedited service, or requesting 1-2 day delivery of your completed passport. If you renewed online, complete these changes on your own in your MyTravelGov account up until the time your application is approved. We are working around the clock to issue your passport. Continue to check online for status updates.
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I'm traveling in 14 days or less. | I'm traveling in more than 14 days. |
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Call 1-877-487-2778. You must have an appointment to go in person to a passport agency or center. Appointments are limited and we cannot guarantee that one will be available. | Do not call us unless you need a foreign visa within the next 28 days. |
What Each Application Status Means
Application Status | Description |
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Not Available | This update means your application is still in transit to a passport agency or center. During this time, your application is delivered to a mail facility and your payment is processed at an intake facility. When your tracking number says "Arrived," your application has reached the mail facility. When your payment is processed, your application has reached the intake facility but your status will be "Not Available." It may take up to 2 weeks from the day you apply until your application status is "In Process" at one of our passport agencies and centers. |
In Process | Your application is being reviewed at one of our agencies or centers. The length of time your application remains In Process depends on the service you selected and our current processing times. |
Approved | We have finished reviewing your application and will begin printing your completed passport. |
Mailed | We are sending your passport to the address you provided on your application. Check our Online Passport Status System for the tracking number. The amount of time it takes to receive your passport in the mail is not included in our processing times. We will send your supporting documents such as birth certificates and previous passports in a separate mailing that may not arrive for up to 8 weeks after you receive your new passport. |
What Each Application Status Means
Application Status | Description |
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Submitted | You signed and submitted your application but we have not received it yet. Please wait up to two days for your application to move to the Received status. When renewing online, your processing times begin the day you submit your application. |
Received | We have received your application in our system and will begin reviewing it shortly. Your application may be at this stage for several weeks. |
In Process | Your application is being reviewed by employees at one of our passport agencies. The length of time your application remains In Process depends on the service you selected and our current processing times. |
Approved/Printed | We have finished reviewing your application and will begin printing your completed passport. |
Mailed/Shipped | We are sending your passport to your mailing address. If you applied for a passport book, check your MyTravelGov account for the tracking number. Passport cards are sent via First Class Mail. The amount of time it takes to receive your passport in the mail is not included in our processing times. |
You may also receive emails if we need more information from you to process your application, or if you save your application and do not finish it within 30 days.
Our Passport Status page is for applications by mail only and will not indicate the status of your online renewal application. If you check the status of your online passport on this page, you will see an update of "Not Available."
If you have waited over two weeks since the date we updated your application status to "Mailed" and you have not received your passport, contact the National Passport Information Center. Customer service representatives will help you complete a special form (known as the DS-86 form) which is a signed statement that you didn't receive your U.S. passport.
You have 90 days from the date your passport was issued to complete the DS-86 form. After 90 days, you must reapply and pay all fees.
Upgrade your application from routine processing to expedited processing for an additional $60. You may also choose to add 1-2 delivery of your completed passport book for an additional $19.53. One-to-two day delivery is not available for passport cards. We only send cards via First Class Mail.
If you applied in person or renewed by mail, call the National Passport Information Center at 1-877-487-2778 (1-888-874-7793 TDD/TTY) and ask to upgrade your application service type. You’ll need either your application number or your last name and date of birth. The National Passport Information Center will email you additional information about how to upgrade your application to expedited service or 1-2 day delivery.
If you renewed online, you can login to your MyTravelGov account and upgrade to expedited service or pay for 1-2 delivery service of your completed passport book. You can pay for these additional services in your account up until the time that your application is approved.
If you applied in person or renewed by mail, contact the National Passport Information Center. You do not need to contact us if your address changed after you received your passport.
If you renewed online, login to your MyTravelGov account and click on "Manage Application" to change your mailing address. You can complete this change on your own up until the time that your application is approved.
When completing your child's passport application, we recommend you add your name in the “In Care Of” part of the Mailing Address section on Form DS-11.
Passports can be delivered only if your name is connected to your address. If you want to receive your passport at an address other than your own, or an address where you are not registered, the passport must be sent “In Care Of” someone else.
You will see this update if we are experiencing temporary, technical issues with our Online Status Passport System. We recommend you check your status on another web browser or check again in several hours.
Your application status is "Not Available" because your application is still in transit to a passport agency or center. After you apply, your application is:
It may take up to 2 weeks from the day you apply until your application status is "In Process" at one of our passport agencies and centers.
Your status may be "Mailed" if you recently received a new passport in the last 180 days, and you are re-applying for a new passport. For example, you may need to re-apply for a new passport using Form DS-5504 if you need to Change or Correct Your Passport. It may take 2 weeks after the date you apply on Form DS-5504 for your status to change to "In Process."
You may see this update if we discovered an error or problem we need to fix during our final quality control review of your passport. We are fixing the issue and preparing to print a new passport for you.
You will likely receive multiple mailings depending on what document(s) you applied for:
Passport Book: You may receive your newly-issued passport and your citizenship documents (examples: previous passport or birth certificate) separately. You may wait 8 weeks after receiving your passport before you receive a second mailing with your citizenship documents. We will return the passport book using a trackable delivery service.
Passport Card: You may receive your newly-issued passport card and your citizenship documents (examples: previous passport or birth certificate) separately. You may wait 8 weeks after receiving your passport before you receive a second mailing with your citizenship documents. We only send the passport card via First Class Mail. We do not send cards using 1-2 day delivery services.
Both a Passport Book and Card: You may receive three separate mailings; one with your citizenship documents (examples: previous passport or birth certificate), one with your newly-issued passport book, and one with your newly-issued passport card. You may wait 8 weeks after receiving your passport book before you receive a second and third mailing with your passport card and citizenship documents.
It may take 8 weeks after you receive your new passport for your supporting documents (e.g. birth certificate or previous passport) to arrive. If you have been waiting more than 8 weeks, contact the National Passport Information Center at 1-877-487-2778 to report that you have not received your documents.
Applying in Person or Renewing by Mail
The first two digits of your nine-digit passport application locator number allow you to know which agency or center is working on your application. You can find your application locator number by checking our Online Passport Status System. The unique digits for each of our agencies and centers are below.
Renewing Online
All online passport renewal applications begin with "95." You will not be able to use the locator number to determine which agency is working on your application. Go to our Renew Online page to learn more about how to submit your application, check its status, and contact us.
Location | First Two Digits of Application Locator | Notes |
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Arkansas Passport Center | 65 | |
Atlanta Passport Agency | 74 | |
Boston Passport Agency | 10 | |
Buffalo Passport Agency | 77 | |
Charleston Passport Center | 34-39 | This center reviews and processes passport applications but is not open to the public. You can contact this center by mail at: 44132 Mercure Circle, PO Box 1031, Sterling, VA, 20166-1031 |
Chicago Passport Agency | 18 | |
Colorado Passport Agency | 17 | |
Connecticut Passport Agency | 14 | |
Dallas Passport Agency | 55 | |
Detroit Passport Agency | 56 | |
El Paso Passport Agency | 78 | |
Honolulu Passport Agency | 12 | |
Houston Passport Agency | 79 | |
Los Angeles Passport Agency | 50 | |
Miami Passport Agency | 51 | |
Minneapolis Passport Agency | 54 | |
National Passport Center | 15, 20-29, 45, 68, 69, 71 | |
New Orleans Passport Center | 40-42 | |
New York Passport Agency | 11 | |
Philadelphia Passport Agency | 58 | |
San Diego Passport Agency | 76 | |
San Francisco Passport Agency | 05, 57 | |
San Juan Passport Agency | 67 | |
Seattle Passport Agency | 53 | |
Vermont Passport Agency | 75 | |
Washington Passport Agency | 19 | |
Western Passport Center | 61-64 | |
Special Issuance Agency | 80 | Issues diplomatic, official, service, and no-fee regular passports, and facilitates visa processing for those traveling on behalf of the U.S. government. You will not be able to access this webpage if you're not browsing the web on a U.S. government-issued computer or mobile device. |
If you receive a letter or email requesting more information to complete your application, respond as soon as possible. Your processing times may be delayed if you receive this letter or email. Follow the instructions in the letter or email, and go to our Respond to a Letter or Email page for more information.