Application Status

COVID-19 Update: Safely Working for You

July 1, 2020

To prevent the spread of COVID-19 and protect our workforce and customers, we significantly reduced passport operations in March 2020. We temporarily suspended expedited passport processing and restricted service to cases involving life-or-death emergencies. As global conditions evolve and U.S. states begin to reopen, we are resuming operations in phases. We ask for your patience as we safely work on your application.

As of Wednesday, July 1, a total of 16 passport agencies and centers are in phase one of our three-phase reopening plan. During phase one, we are limiting appointments to customers who must travel internationally in the next 72 hours due to a life-or-death emergency. Go to our Passport Agency and Center page for more information.

You can apply at an acceptance facility or renew by mail now, but unless you have a life-or-death emergency, you will experience delays before receiving your passport and the return of your citizenship documents such as previous passports, and birth and naturalization certificates.

Learn more about our current state of operations and plans to reopen in phases on our COVID-19 Update page and our Frequently Asked Questions page.                  

Application Status Updates During the COVID-19 Pandemic

  • Due to COVID-19, we will not be able to provide a specific update on when you will receive your passport and when we will return your citizenship documents (e.g. previous passports, birth and naturalization certificates) until we reach phase three of our reopening.
  • If you call us or check online after you apply or renew, your application status may be "Not Found" or "In Process."
  • "Not Found" means your application is in transit to one of our passport agencies.
  • "In Process" means your application is with the Department of State and we will review it as our staff return to work in phases. 


You can check your application status online or by phone.  You will need the following information:

  1. Last Name
    • Include suffixes (Jones III, Patton Jr, etc.)
    • Include hyphens as appropriate (Jackson-Smith)
  2. Date of Birth (MM/DD/YYYY)
  3. Last Four Digits of Social Security Number

Check Online

  • Access the Online Passport Status System to check your application status.
  • Status updates are available 7-10 business days after you apply or renew.
  • Receive automatic email updates on the status of your application by entering your email address after locating your pending application in the Online Passport Status System.

Check By Phone

Call the National Passport Information Center at 1-877-487-2778 or 1-888-874-7793 (TDD/TTY) to speak to a Customer Service Representative (Se habla español):

    Monday- Friday            8:00 am to 10:00 pm Eastern Time
    *Excluding Federal Holidays

Haven't Received Your Passport?

If the Online Passport Status System or the National Passport Information Center say your newly-issued passport has been mailed out, but you have not received it after 10 business days, please contact the National Passport Information Center. They will guide you through completion of the DS-86 form.

If you do not let us know that you have not received your passport within 90 days from the date your passport was issued, you will be required to reapply and pay all fees.

Has Your Address Changed?

If the mailing address you provided on your application or your child's application has changed and you're waiting for a U.S. passport book, passport card, or return of citizenship evidence documents, please contact the National Passport Information Center. You do not need to contact us if your address changed after you received your passport.

When completing your child's passport application, we recommend you add your name in the “In Care Of” part of the Mailing Address section on Form DS-11. 

Passports can be delivered to your address only if your name is connected to the address. If you want to receive your passport at an address other than your own, or an address where you are not registered, the passport must be sent “In Care Of” someone else.