Get My Application Status

Enroll in email updates so you know when your application status changes. Use the following information to check your status and enroll in updates: 

  1. Last Name
    • Include suffixes (ex. Jones III, Patton Jr, etc.)
    • If you have a hyphen or apostrophe in your name, enter it with and without the hyphen or apostrophe if you cannot find a status update on the first try. (ex. Jackson-Smith, Jackson Smith, JacksonSmith, O'Brien, OBrien, O Brien)
  2. Date of Birth (MM/DD/YYYY)
  3. Last Four Digits of Social Security Number

What each status means

Application Status Description
Not Available

This update may mean your application is:

  1. Not yet at a passport agency: It may take up to two weeks from the day you apply until your application status is "In Process." If you applied in person or renewed by mail, your application is delivered to a mail facility, your payment is processed at an intake facility, and your application is entered into our system and sent to us. If you renewed online, your payment is processed and your application is entered into our system. 
  2. In our system, but you need to re-enter your name: If you have a hyphen or apostrophe in your name, enter it with and without the hyphen or apostrophe. Enter all suffixes in your name.
  3. In our system, but we are doing routine maintenance or fixing a brief technical issue: If you see "Not Available" after two weeks, we may be doing routine maintenance or fixing a brief technical issue. Wait several hours and check your status again. 

Enroll in email updates now so you do not have to check your status again on our website.

In Process Your application is being reviewed at one of our agencies or centers. The length of time your application remains In Process depends on the service you selected and our current processing times
Approved  We have finished reviewing your application and will begin printing your completed passport.
Passport Mailed  We are sending your passport to the address you provided on your application. Check our Online Passport Status System for the tracking number if you applied for a passport book. Save or write down your tracking number now. Future status updates will not include your tracking number. 
Supporting Documents Mailed We sent your supporting documents via First Class Mail to the mailing address you provided on your application. These documents include a passport, birth certificate, or naturalization certificate.

I got a letter or email asking for more information

Application Status Description
Additional Information Needed

We sent you a letter and/or email asking you for more information to complete your application. Your application is on hold, and your processing times may be delayed. Follow the instructions in the letter and/or email. You must respond within 90 days of the date on the letter and/or email. Use the tips and reminders on the How to Respond to a Letter or Email webpage

Information Received, In Process Again We received the information we asked you to provide, and your application is being reviewed again at one of our agencies or centers. Your processing times may be delayed because your application was on hold while you sent us the information. 

Help! What Should I Do If:

If you have waited over two weeks since we mailed your passport, call us at 1-877-487-2778 (or 1-888-874-7793 if you are deaf or hard of hearing).

We will help you complete a special form (known as the DS-86 form) which is a signed statement that you didn't receive your U.S. passport.

You must complete the DS-86 form within 90 days of the date we issued your passport. After 90 days, you must reapply and pay all fees, by law.

Call us at 1-877-487-2778 (or 1-888-874-7793 if you are deaf or hard of hearing). You’ll need either your application number or your last name and date of birth.

  • Get expedited service for $60. 
  • Get 1-2 day delivery of your completed passport book for $21.36. One-to-two day delivery is not available for passport cards. We only send cards via First Class Mail.


Do not contact us if your address changed after you received your passport.

Contact us only if your mailing address changed while you are waiting for your passport.

If you want to receive your passport at an address other than your own, we will send the passport “In Care Of” someone else who lives at that address.

If you have been waiting more than four weeks for your documents, call us at 1-877-487-2778 to report that you have not received your documents. 

If you want us to reimburse you for a lost supporting document, you must contact us within 90 days of the date which we mailed your passport. You will also need to provide a receipt to show the cost of replacing the document. 

Contacting Us If You Have Urgent Travel

Check your application status online and sign up for updates via email. How our contact center can help you depends on your travel date, and if you have applied or not yet applied...

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I have already applied and do not have my passport

I'm traveling in 14 days or less. I'm traveling in more than 14 days.
Call 1-877-487-2778. You must have an appointment to go to a passport agency or center. We cannot guarantee an appointment will be available.
Call only if:
  • You are changing your mailing address.
  • You want expedited service. 
  • You want 1-2 day delivery of your completed passport. 
Enroll in email updates about your application status. 

I have not applied yet

I'm traveling in 14 days or less. I'm traveling in more than 14 days.
Make an appointment online to go to a passport agency or center. We cannot guarantee an appointment will be available. Make an appointment online if you need a foreign visa within the next 28 days. We cannot guarantee an appointment will be available. 

Reminders for Contacting Us

  • Representatives are available Mondays through Fridays from 8:00 a.m. to 10:00 p.m. Eastern Time, and Saturdays and Sundays from 10:00 a.m. to 3:00 p.m. Eastern Time. We close on federal holidays.
  • Our primary number is 1-877-487-2778. Se habla español.
  • If you are deaf or hard of hearing, call 1-888-874-7793 for TDD/TTY teletype services.
  • Contact your local U.S. embassy or consulate if you are applying outside the United States.

 

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Frequently Asked Questions

Still In Transit: Your application status is "Not Available" because your application is still in transit to a passport agency or center. After you apply, your application is:

  1. Delivered to a mail facility. Your tracking number may say that your application has "Arrived" at the mail facility. 
  2. Sent from the mail facility to an intake facility where your payment is processed (check is cashed). 
  3. Sent by the intake facility to a passport agency or center. 

It may take up to 2 weeks from the day you apply until your application status is "In Process" at one of our passport agencies and centers. 

Problem with your Application: In some cases, it may take longer than 2 weeks if our intake facility finds a problem with your application. We will contact you if we need more information. 

Technical Issue: We may have a temporary, technical issue with our system. Please try again in several hours. 

Entering Your Last Name: If you cannot find a status update on the first try, make sure the name you enter is spelled the same as the name you provided on your passport form. If you have a hyphen in your name, try entering your name with and without the hyphen.

Your status may be "Mailed" if you received a new passport in the last 180 days, and you are re-applying for a new passport. For example, you may need to use Form DS-5504 if you need to Change or Correct Your Passport. It may take 2 weeks after the date you apply on Form DS-5504 for your status to change to "In Process." 

You may see this update if we discovered a problem we need to fix during our final review of your passport. We are fixing the issue and preparing to print a new passport for you. 

You will get multiple mailings. The number of mailings depends on what document(s) you asked for.

Passport Book: You may get your new passport and citizenship documents in two mailings. You may wait four weeks after getting your passport before you get a second mailing with your citizenship documents. We will return the passport book using a trackable delivery service.

Passport Card: You may get your new passport card and your citizenship documents in two mailings. You may wait four weeks after getting your passport before you get a second mailing with your citizenship documents. We only send the passport card via First Class Mail. We do not send cards using 1-2 day delivery services.

Both a Passport Book and Card: You may get three separate mailings:

  1. New passport book
  2. New passport card
  3. Citizenship documents

Contacting Us: If you have been waiting more than four weeks for your documents, call us at 1-877-487-2778 to report that you have not received your documents. 

If you want us to reimburse you for a lost supporting document, you must contact us within 90 days of the date which we mailed your passport. You will also need to provide a receipt to show the cost of replacing the document. 

Last Updated: October 2, 2024