You can check your application status online or by phone. You will need the following information:
|Not Available||This update means your application is still in transit to us. During this time, your application is delivered to a mail facility, your payment is processed, and your application is entered into our system. When your tracking number says "Arrived," your application has reached the mail facility. When your payment is processed, your application has reached the intake facility. It may take up to 4 weeks from the day you apply until your application status is "In Process" at one of our passport agencies and center.|
|In Process||Your application is being reviewed at one of our agencies or centers. The length of time your application remains In Process depends on the service you selected and our current processing times.|
|Approved||We have finished reviewing your application and will begin printing your completed passport.|
|Mailed||We are sending your passport to the address you provided on your application. Check our Online Passport Status System for the tracking number. We will send your supporting documents such as birth certificates and previous passports in a separate mailing that may not arrive for up to 4 weeks after you receive your new passport.|
If the Online Passport Status System or the National Passport Information Center say your newly-issued passport has been mailed out, but you have not received it after 10 business days, please contact the National Passport Information Center. Customer service representatives will help you complete a special form (known as the DS-86 form) which is a signed statement that you didn't receive your U.S. passport.
You have 90 days from the date your passport was issued to complete the DS-86 form. After 90 days, you must reapply and pay all fees.
You will see this update if we are experiencing temporary, technical issues with our Online Status Passport System. We recommend you check your status on another web browser or wait several minutes to check again.
Your status may be "Mailed" if you recently received a new passport in the last 180 days, and you are re-applying for a new passport. For example, you may need to re-apply for a new passport using Form DS-5504 if you need to Change or Correct Your Passport. It may take 4 weeks after the date you apply on Form DS-5504 for your status to change to "In Process."
You may see this update if we discovered an error or problem we need to fix during our final quality control review of your passport. We are fixing the issue and preparing to print a new passport for you.
If the mailing address you provided on your application or your child's application has changed and you're waiting for a U.S. passport book, passport card, or return of citizenship evidence documents, please contact the National Passport Information Center. You do not need to contact us if your address changed after you received your passport.
When completing your child's passport application, we recommend you add your name in the “In Care Of” part of the Mailing Address section on Form DS-11.
Passports can be delivered only if your name is connected to your address. If you want to receive your passport at an address other than your own, or an address where you are not registered, the passport must be sent “In Care Of” someone else.
You will likely receive multiple mailings depending on what document(s) you applied for:
Passport Book: You may receive your newly-issued passport and your citizenship documents (examples: previous passport or birth certificate) separately. Please contact the National Passport Information Center (NPIC) if you do not receive a second mailing within 4 weeks of receiving the first. Pay $17.56 for us to return your completed passport book using a 1-2 day delivery service.
Passport Card: You may receive your newly-issued passport card and your citizenship documents (examples: previous passport or birth certificate) separately. Please contact NPIC if you do not receive a second mailing within 4 weeks of receiving the first. We only send the passport card via First Class Mail. We cannot send cards using 1-2 day delivery services.
Both a Passport Book and Card: You may receive three separate mailings; one with your citizenship documents (examples: previous passport or birth certificate), one with your newly-issued passport book, and one with your newly-issued passport card. Please contact NPIC if you do not receive the second or third mailing within 4 weeks of the first mailing.