Application Status

What You Need to Check Your Application Status

You can check your application status online. You will need the following information:

  1. Last Name
    • Include suffixes (ex. Jones III, Patton Jr, etc.)
    • Include hyphens as appropriate (ex. Jackson-Smith)
  2. Date of Birth (MM/DD/YYYY)
  3. Last Four Digits of Social Security Number

Check Online

  1. Access the Online Passport Status System to check your application status.
  2. You may not be able to get a status update for 4 weeks after you apply or renew. During these weeks, your application and supporting documents are safely on their way to us. 
  3. Receive automatic email updates on the status of your application by entering your email address after locating your pending application in the Online Passport Status System.

What Your Application Status Means

Application Status Description
Not Available This update means your application is still in transit to us. During this time, your application is delivered to a mail facility, your payment is processed, and your application is entered into our system. When your tracking number says "Arrived," your application has reached the mail facility. When your payment is processed, your application has reached the intake facility. It may take up to 4 weeks from the day you apply until your application status is "In Process" at one of our passport agencies and center. 
In Process Your application is being reviewed at one of our agencies or centers. The length of time your application remains In Process depends on the service you selected and our current processing times
Approved  We have finished reviewing your application and will begin printing your completed passport.
Mailed  We are sending your passport to the address you provided on your application. Check our Online Passport Status System for the tracking number. We will send your supporting documents such as birth certificates and previous passports in a separate mailing that may not arrive for up to 4 weeks after you receive your new passport.

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Need More Help?

What should I do if I haven't received my passport?

If the Online Passport Status System or the National Passport Information Center say your newly-issued passport has been mailed out, but you have not received it after two weeks, please contact the National Passport Information Center. Customer service representatives will help you complete a special form (known as the DS-86 form) which is a signed statement that you didn't receive your U.S. passport.

You have 90 days from the date your passport was issued to complete the DS-86 form. After 90 days, you must reapply and pay all fees.

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Why does my status say "Not Available" after it was already "In Process"?

You will see this update if we are experiencing temporary, technical issues with our Online Status Passport System. We recommend you check your status on another web browser or wait several minutes to check again. 

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Why does my status say "Mailed" if I just applied?

Your status may be "Mailed" if you recently received a new passport in the last 180 days, and you are re-applying for a new passport. For example, you may need to re-apply for a new passport using Form DS-5504 if you need to Change or Correct Your Passport. It may take 4 weeks after the date you apply on Form DS-5504 for your status to change to "In Process." 

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Why does my status say "In Process" after it was already "Approved"?

You may see this update if we discovered an error or problem we need to fix during our final quality control review of your passport. We are fixing the issue and preparing to print a new passport for you. 

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What should I do if my address has changed?

If the mailing address you provided on your application or your child's application has changed and you're waiting for a U.S. passport book, passport card, or return of citizenship evidence documents, please contact the National Passport Information Center. You do not need to contact us if your address changed after you received your passport.

When completing your child's passport application, we recommend you add your name in the “In Care Of” part of the Mailing Address section on Form DS-11. 

Passports can be delivered only if your name is connected to your address. If you want to receive your passport at an address other than your own, or an address where you are not registered, the passport must be sent “In Care Of” someone else. 

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Will I receive my new passport and my documents back in one envelope?

You will likely receive multiple mailings depending on what document(s) you applied for:

Passport Book: You may receive your newly-issued passport and your citizenship documents (examples: previous passport or birth certificate) separately. Please contact the National Passport Information Center (NPIC) if you do not receive a second mailing within 4 weeks of receiving the first. Pay $17.56 for us to return your completed  passport book using a 1-2 day delivery service.

Passport Card: You may receive your newly-issued passport card and your citizenship documents (examples: previous passport or birth certificate) separately. Please contact NPIC if you do not receive a second mailing within 4 weeks of receiving the first. We only send the passport card via First Class Mail. We cannot send cards using 1-2 day delivery services.

Both a Passport Book and Card: You may receive three separate mailings; one with your citizenship documents (examples: previous passport or birth certificate), one with your newly-issued passport book, and one with your newly-issued passport card. Please contact NPIC if you do not receive the second or third mailing within 4 weeks of the first mailing.