Application Status

Passport Operations in Response to COVID-19

*Updated March 27, 2020*

The Department of State advises U.S. citizens to avoid all international travel at this time due to the global impact of COVID-19. Many areas throughout the world are now experiencing COVID-19 outbreaks and taking action that may limit traveler mobility, including quarantines and border restrictions. Even countries, jurisdictions, or areas where cases have not been reported may restrict travel without notice. You can find additional guidance about the Department's recommendations in response to COVID-19 here.

Change in Passport Services Operations                              

Due to public health measures to limit the spread of COVID-19, effective March 20, 2020, we are only able to offer service for customers with a qualified life-or-death emergency and who need a passport for immediate international travel within 72 hours.

Life-or-death emergencies are serious illnesses, injuries, or deaths in your immediate family (e.g. parent, child, spouse, sibling, aunt, uncle, etc) that require you to travel outside the United States within 72 hours (3 days). You must provide:

  • passport application with supporting documents
  • Proof of the life-or-death emergency such as a death certificate, a statement from a mortuary, or a signed letter from a hospital or medical professional. Documents must be translated or in English.
  • Proof of international travel (e.g. reservation, ticket, itinerary)

To make an appointment at a passport agency or center for a life-or-death emergency, you must call our National Passport Information Center at 1-877-487-2778 (1-888-874-7793 TDD/TTY) on Monday- Friday, 8:00am to 5:00pm Eastern Time, except federal holidays or on Saturdays, 10:00 am to 3:00 pm Eastern Time. Call 202-647-4000 outside of these hours to make an appointment. 

If you applied and requested expedited service on or before March 19, 2020, we will honor our commitment of 2-3 weeks door-to-door for expedited service. If you applied in-person at a passport agency or center on or before March 19, 2020, the passport agency or center will contact you and ask if you want to pick-up your passport in person or have it mailed to you.

Customers in Puerto Rico should be aware that our San Juan Passport Agency is closed to the public until at least April 12, 2020. 

Due to public health measures to prevent the spread of COVID-19, many passport application acceptance facilities, which include libraries, clerks of court, and post offices are not accepting U.S. passport applications at this time. As of March 25, 2020, post offices which are still accepting applications are requiring customers to make an online appointment to apply in person for a U.S. passport. If you need to apply in person for your U.S. passport, please contact the facility directly to confirm the status of its operations.

If you are applying for or renewing a U.S. passport on or after March 20, 2020, we will not offer expedited service and routine service may be delayed. 

The status of our operations may change quickly. We will update this notice as the status changes. 

You can check your application status online or by phone.  You will need the following information:

  1. Last Name
    • Include suffixes (Jones III, Patton Jr, etc.)
    • Include hyphens as appropriate (Jackson-Smith)
  2. Date of Birth (MM/DD/YYYY)
  3. Last Four Digits of Social Security Number
     

Check Online

  • Access the Online Passport Status System to check your application status.
  • It takes 7-10 business days after you applied for your application to be trackable online.
  • Receive automatic email updates on the status of your application by entering your email address after locating your pending application in the Online Passport Status System.

Check By Phone

Call the National Passport Information Center at 1-877-487-2778 or 1-888-874-7793 (TDD/TTY) to speak to a Customer Service Representative (Se habla español):

    Monday- Friday            8:00 am to 10:00 pm Eastern Time
    Saturday                     10:00 am to 3:00 pm Eastern Time
    *Excluding Federal Holidays

Haven't Received Your Passport?

If the Online Passport Status System or the National Passport Information Center say your newly-issued passport has been mailed out, but you have not received it after 10 business days, please contact the National Passport Information Center. They will guide you through completion of the DS-86 form.

If you do not report the non-receipt of your passport within 90 days from the date the passport was issued, you will be required to reapply and pay all applicable fees.

Has Your Address Changed?

If the mailing address you provided on your application or your child's application has changed and you're waiting for a U.S. passport book, passport card, or return of citizenship evidence documents, please contact the National Passport Information Center. You do not need to contact us if your address changed after you received your passport.

When completing your child's passport application, we recommend you add your name in the “In Care Of” part of the Mailing Address section on Form DS-11. 

Passports can only be delivered to your address if your name is connected to the address. If you want to receive your passport at an address other than your own, or an address where you are not registered, the passport must be sent “In Care Of” someone else.