If you included your email address on your passport application, we will email updates about the status of your application. You can change the email address for the updates at any time or unsubscribe by clicking on the "Unsubscribe" link included in the update emails.
If you did not include an email address, or if you have unsubscribed from updates, you can still check your application status with the following information:
| Application Status | Description |
|---|---|
| Not Available | This update may mean your application is:
|
| In Process | Your application is being reviewed at one of our agencies or centers. The length of time your application remains In Process depends on the service you selected and our current processing times. |
| Approved | We have finished reviewing your application and will begin printing your completed passport. |
| Passport Mailed | We are sending your passport to the address you provided on your application. If you applied for a passport book, the tracking number will be included in the status update that is sent to the email address that you provided. This is the only update that will include the tracking information for your passport book. |
| Supporting Documents Mailed | We sent your supporting documents via First Class Mail to the mailing address you provided on your application. These documents include a passport, birth certificate, or naturalization certificate. |
| Application Status | Description |
|---|---|
| Additional Information Needed | We sent you a letter and/or email asking you for more information to complete your application. Your application is on hold, and your processing times may be delayed. Follow the instructions in the letter and/or email. You must respond within 90 days of the date on the letter and/or email. Use the tips and reminders on the How to Respond to a Letter or Email webpage. |
| Information Received, In Process Again | We received the information we asked you to provide, and your application is being reviewed again at one of our agencies or centers. Your processing times may be delayed because your application was on hold while you sent us the information. |
If you have waited over two weeks since we mailed your passport, call us at 1-877-487-2778 (or 1-888-874-7793 if you are deaf or hard of hearing).
We will provide information about a special form (known as the DS-86 form) which is a signed statement that you didn't receive your U.S. passport.
You must complete the DS-86 form within 120 days of the date we issued your passport. After 120 days, you must reapply and pay all fees, by law.
Call us at 1-877-487-2778 (or 1-888-874-7793 if you are deaf or hard of hearing). You’ll need either your application number or your last name and date of birth.
Do not contact us if your address changed after you received your passport.
Contact us only if your mailing address changed while you are waiting for your passport.
If you want to receive your passport at an address other than your own, we will send the passport “In Care Of” someone else who lives at that address.
If you have been waiting more than four weeks for your documents, call us at 1-877-487-2778 to report that you have not received your documents.
If you want us to reimburse you for a lost supporting document, you must contact us within 90 days of the date which we mailed your passport. You will also need to provide a receipt to show the cost of replacing the document.
How our contact center can help you depends on your travel date, and if you have applied or not yet applied...
| I'm traveling to a foreign country in 14 days or less. | I'm traveling to a foreign country in more than 14 days. |
|---|---|
| Call 1-877-487-2778. You must have an appointment to go to a passport agency or center. We cannot guarantee an appointment will be available. | Call only if:
|
| I'm traveling to a foreign country in 14 days or less. | I'm traveling to a foreign country in more than 14 days. |
|---|---|
| Make an appointment online to go to a passport agency or center. We cannot guarantee an appointment will be available. | Make an appointment online if you need a foreign visa within the next 28 days. We cannot guarantee an appointment will be available. |
Still In Transit: Your application status is "Not Available" because your application is still in transit to a passport agency or center. After you apply, your application is:
It may take up to 2 weeks from the day you apply until your application status is "In Process" at one of our passport agencies and centers.
Problem with your Application: In some cases, it may take longer than 2 weeks if our intake facility finds a problem with your application. We will contact you if we need more information.
Technical Issue: We may have a temporary, technical issue with our system. Please try again in several hours.
Entering Your Last Name: If you cannot find a status update on the first try, make sure the name you enter is spelled the same as the name you provided on your passport form. If you have a hyphen in your name, try entering your name with and without the hyphen.
Your status may be "Mailed" if you received a new passport in the last 180 days, and you are re-applying for a new passport. For example, you may need to use Form DS-5504 if you need to Change or Correct Your Passport. It may take 2 weeks after the date you apply on Form DS-5504 for your status to change to "In Process."
You may see this update if we discovered a problem we need to fix during our final review of your passport. We are fixing the issue and preparing to print a new passport for you.
You will get multiple mailings. The number of mailings depends on what document(s) you asked for.
Passport Book: You may get your new passport and citizenship documents in two mailings. You may wait four weeks after getting your passport before you get a second mailing with your citizenship documents. We will return the passport book using a trackable delivery service.
Passport Card: You may get your new passport card and your citizenship documents in two mailings. You may wait four weeks after getting your passport before you get a second mailing with your citizenship documents. We only send the passport card via First Class Mail. We do not send cards using 1-2 day delivery services.
Both a Passport Book and Card: You may get three separate mailings:
Contacting Us: If you have been waiting more than four weeks for your documents, call us at 1-877-487-2778 to report that you have not received your documents.
If you want us to reimburse you for a lost supporting document, you must contact us within 90 days of the date which we mailed your passport. You will also need to provide a receipt to show the cost of replacing the document.
The first two digits of your nine-digit passport application locator number allow you to know which agency or center is working on your application. You can find your application locator number by checking our Online Passport Status System. The unique digits for each of our agencies and centers are below.
| Location | First Two Digits of Application Locator |
|---|---|
| Arkansas Passport Center | 65 |
| Atlanta Passport Agency | 74 |
| Boston Passport Agency | 10, 73 |
| Buffalo Passport Agency | 77 |
| Charleston Passport Center | 34-39 |
| Chicago Passport Agency | 18 |
| Colorado Passport Agency | 17 |
| Connecticut Passport Agency | 14 |
| Dallas Passport Agency | 55 |
| Detroit Passport Agency | 56 |
| El Paso Passport Agency | 78 |
| Honolulu Passport Agency | 12 |
| Houston Passport Agency | 79 |
| Los Angeles Passport Agency | 50 |
| Miami Passport Agency | 51 |
| Minneapolis Passport Agency | 54 |
| National Passport Center | 45, 46, 71 |
| New Orleans Passport Center | 40-43 |
| New York Passport Agency | 11 |
| Philadelphia Passport Agency | 58 |
| San Diego Passport Agency | 76 |
| San Francisco Passport Agency | 57 |
| San Juan Passport Agency | 67 |
| Seattle Passport Agency | 53 |
| Vermont Passport Agency | 75 |
| Washington Passport Agency | 19 |
| Western Passport Center | 61-64 |
| Special Issuance Agency | 80 |
| Online Passport Renewal | 96 |
You will receive separate status updates for all applications to the email address you provided.
