Apply in Person

Passport Operations in Response to COVID-19

*Updated March 27, 2020*

The Department of State advises U.S. citizens to avoid all international travel at this time due to the global impact of COVID-19. Many areas throughout the world are now experiencing COVID-19 outbreaks and taking action that may limit traveler mobility, including quarantines and border restrictions. Even countries, jurisdictions, or areas where cases have not been reported may restrict travel without notice. You can find additional guidance about the Department's recommendations in response to COVID-19 here.

Change in Passport Services Operations                              

Due to public health measures to limit the spread of COVID-19, effective March 20, 2020, we are only able to offer service for customers with a qualified life-or-death emergency and who need a passport for immediate international travel within 72 hours.

Life-or-death emergencies are serious illnesses, injuries, or deaths in your immediate family (e.g. parent, child, spouse, sibling, aunt, uncle, etc) that require you to travel outside the United States within 72 hours (3 days). You must provide:

  • passport application with supporting documents
  • Proof of the life-or-death emergency such as a death certificate, a statement from a mortuary, or a signed letter from a hospital or medical professional. Documents must be translated or in English.
  • Proof of international travel (e.g. reservation, ticket, itinerary)

To make an appointment at a passport agency or center for a life-or-death emergency, you must call our National Passport Information Center at 1-877-487-2778 (1-888-874-7793 TDD/TTY) on Monday- Friday, 8:00am to 5:00pm Eastern Time, except federal holidays or on Saturdays, 10:00 am to 3:00 pm Eastern Time. Call 202-647-4000 outside of these hours to make an appointment. 

If you applied and requested expedited service on or before March 19, 2020, we will honor our commitment of 2-3 weeks door-to-door for expedited service. If you applied in-person at a passport agency or center on or before March 19, 2020, the passport agency or center will contact you and ask if you want to pick-up your passport in person or have it mailed to you.

Customers in Puerto Rico should be aware that our San Juan Passport Agency is closed to the public until at least April 12, 2020. 

Due to public health measures to prevent the spread of COVID-19, many passport application acceptance facilities, which include libraries, clerks of court, and post offices are not accepting U.S. passport applications at this time. As of March 25, 2020, post offices which are still accepting applications are requiring customers to make an online appointment to apply in person for a U.S. passport. If you need to apply in person for your U.S. passport, please contact the facility directly to confirm the status of its operations.

If you are applying for or renewing a U.S. passport on or after March 20, 2020, we will not offer expedited service and routine service may be delayed. 

The status of our operations may change quickly. We will update this notice as the status changes. 

You must apply in person using Form DS-11 if at least one of the following is true:

  • You are applying for your first U.S. passport
  • You are under age 16
  • Your previous U.S. passport was issued when you were under age 16
  • Your previous U.S. passport was lost, stolen, or damaged
  • Your previous U.S. passport was issued more than 15 years ago

If none of the above statements apply to you, you may be eligible to Renew using Form DS-82.

Please note: If you live in another country (including Canada) and you're submitting Form DS-11, you must apply in person at a U.S. embassy or consulate.  See Applying for a U.S. Passport from Outside the United States.

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How to Apply

1. Fill Out Form DS-11

DS-11: Application for a U.S. Passport

Fill Out Form DS-11 OnlinePrint PDF Form DS-11

Please note:

  • The Form Filler will select the correct form for you based on the information you input. It may generate a different form from what you expect.
  • Do not sign the application until instructed to do so by the acceptance agent.
  • You must provide a Social Security number, if you have been issued one, in accordance with 22 U.S.C. 2714a and 22 C.F.R 51.60(f).
    • If you do not have a Social Security number, you must submit a statement, signed and dated, that includes the phrase, “I declare under penalty of perjury under the laws of the United States of America that the following is true and correct:  I have never been issued a Social Security Number by the Social Security Administration.”
    • For more information, please see Frequently Asked Questions.
  • You may request a larger passport book with 52 pages, at no additional cost, by checking the '52 page' box at the top of the DS-11.
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2. Provide Evidence of U.S. Citizenship

You must submit one of the following. Your evidence must be an original or certified, physical copy. A certified copy is any document that has the seal or stamp of the official issuing authority.

  • Fully-valid, undamaged U.S. passport (may be expired)
  • U.S. birth certificate that meets the following requirements: 
    • Issued by the city, county, or state of birth
    • Lists your full name, date of birth, and place of birth
    • Lists your parent(s)' full names
    • Has the date filed with registrar's office (must be within one year of birth)
    • Has the registrar's signature
    • Has the seal of the issuing authority
  • Consular Report of Birth Abroad or Certification of Birth
  • Certificate of Naturalization 
  • Certificate of Citizenship

If you cannot submit one of the above acceptable documents, or for more information, please see Citizenship Evidence.

Please note you cannot submit digital evidence of U.S. citizenship such as a mobile or electronic birth certificate. You must submit physical evidence of U.S. citizenship and a photocopy of the document. 

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3. Bring a Photocopy of U.S. Citizenship Evidence

Submit a photocopy of the front (and back, if there is printed information) of the U.S. citizenship evidence you’re providing to us.

Photocopies must be:

  • Legible
  • On white 8.5”x11” standard paper
  • Black and white
  • Single sided

If you don't want to submit a photocopy of your citizenship evidence, you may submit a second certified copy of your citizenship evidence, which we will keep. If you don’t submit a photocopy or a second certified copy of your citizenship evidence, your passport processing could be delayed.

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4. Present ID

You must present one of the following identification documents (IDs) to the acceptance agent. The ID must readily identify you.

  • Valid or expired, undamaged U.S. passport book or passport card 
  • In-state, fully valid driver's license or enhanced driver's license with photo
  • Certificate of Naturalization 
  • Certificate of Citizenship 
  • Government employee ID (city, county, state, or federal)
  • U.S. military or military dependent ID
  • Current (valid) foreign passport
  • Matricula Consular (Mexican Consular ID) - commonly used by a parent of a U.S. citizen child applicant
  • U.S. Permanent Resident Card (Green Card) - commonly used by a parent of a U.S. citizen child applicant
  • Trusted Traveler IDs (including valid Global Entry, FAST, SENTRI, and NEXUS cards)
  • Enhanced Tribal Cards and Native American tribal photo IDs
  • Other documents: In-state, fully valid learner's permit with photo, In-state, fully valid non-driver ID with photo, and temporary driver's license with photo. Note: you may be asked to present an additional ID when presenting one of these 3 documents. 

If you cannot present one of the IDs above, or for more information, please see Identification.

Please note:

  • Some states now issue digital ID documents (also known as mobile driver's licenses or mobile IDs). We cannot accept these digital IDs when you apply for your U.S. passport. You must continue to submit your physical, photo ID and a photocopy of the ID.  
  • If you present an out-of-state ID, you must present an additional ID.
  • If you are changing the sex marker in your U.S. passport, please see these additional requirements.
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5. Bring a Photocopy of ID

Submit a photocopy of the front (and back, if there is printed information) of each ID that you present when you apply.

Photocopies must be:

  • Legible
  • On white 8.5”x11” standard paper
  • Black and white
  • Single sided
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6. Determine any Special Circumstances

If any of the below categories apply to you, you may have additional requirements for your passport application. Please see the relevant page for more information.

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7. Provide a Photo

You must provide one photograph with your application. To avoid processing delays, be sure your photo meets all photo requirements.

Please note: Some passport acceptance facilities provide photo services for an additional fee.  

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8. Calculate Fees

Adult Applicants (Age 16 and older):

Product Form Application Fee Execution (Acceptance) Fee
Passport Book DS-11 $110 $35
Passport Card DS-11 $30 $35
Passport Book & Card DS-11 $140 $35


Child Applicants 
(Age 15 and younger):

Product Form  Application Fee Execution (Acceptance) Fee
Passport Book DS-11 $80 $35
Passport Card DS-11 $15 $35
Passport Book & Card DS-11 $95 $35

Please note: The application fee and the execution fee are paid separately.

For information on forms of payment and a full list of fees and services, please see Passport Fees.

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9. Submit your Completed Application

Inside the United States:

  • You must submit your completed application, including citizenship evidence, photocopy of ID, photo, and fees, in person at a passport acceptance facility.
  • You may be eligible to apply in person at a passport agency if you are traveling soon. Please see Get a Passport in a Hurry for more information. 

Outside the United States:

Please contact your U.S. Embassy and Consulate for how to submit your documents, since processes vary.

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10. Track your Application Status

You can track your application status online or by calling us. You can begin tracking your application 7-10 business days after you applied.

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FAQs

Do I have to make an appointment to apply at an acceptance facility?

Some acceptance facilities require appointments and others do not. We recommend calling the acceptance facility ahead of time to verify their hours, acceptable forms of payment, and appointment requirements. Find your acceptance facility.

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Can I mail in my application or apply online?

When applying using Form DS-11, you are not eligible to mail in your application. You can mail in your Form DS-82. Additionally, the Department of State does not currently have the option to submit your passport application online. 

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What if I want both a passport book and a passport card?

You can apply for both a passport book and a passport card at the same time on Form DS-11, but you must pay both fees. Please see Passport Card for more information.

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How long will it take to get my passport?

For up-to-date information on when you will get your passport, please see Processing Times. If you need your passport quickly, please see Get a Passport in a Hurry.

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I'm behind in child support. Can I get a passport?

If you are behind in child support payments of $2,500 or more, you cannot get a U.S. passport. For more information, please see Child Support Payments and Getting a U.S. Passport.

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How will my completed passport book and/or card be sent to me?

Passport Book Only: You may receive your newly-issued passport and your citizenship documents in two separate mailings. Please contact the National Passport Information Center (NPIC) if you do not receive a second mailing within 10 business days of receiving the first. We can send your passport book via a 1-2 day delivery service.

Passport Card Only: You may receive your newly-issued passport card and your citizenship documents in two separate mailings. Please contact NPIC if you do not receive a second mailing within 10 business days of receiving the first. We only send the passport card via First Class Mail. We do not send cards via 1-2 day delivery services.

Passport Book and Card: You may receive three separate mailings; one with your citizenship documents, one with your newly-issued passport book, and one with your newly-issued passport card. Please contact NPIC if you do not receive the second or third mailing within 10 business days of the previous mailing.

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It states on my U.S. birth certificate that it is illegal to make a copy. What should I do?

If you choose not to submit a photocopy, you may submit a second certified copy of your birth certificate. We will keep this second certified copy for our records.