We have two types of appointments: Life-or-Death Emergency Service and Urgent Travel Service. You can only make an appointment by calling us. Se habla español.

You cannot walk-in. We do not charge a fee to make an appointment. You cannot transfer your appointment to another customer. When you call to make an appointment, we will provide unique confirmation information that our staff will verify on the day on your appointment. 

Life-or-Death Emergency Service: We are prioritizing customers who are traveling internationally in the next 3 business days due to a qualified life-or-death emergency. If you need this service, call us. What number you call depends on the day of the week and time of day. Learn more on our Life-or-Death Emergency page.

Urgent Travel Service: Schedule an appointment if you are traveling internationally within 14 calendar days or need a foreign visa within 28 calendar days. Call 1-877-487-2778 from 8:00 a.m. to 10:00 p.m. ET, Mondays through Fridays. Our appointment line for Urgent Travel Service is closed on weekends and federal holidays. 

Preparing for your Appointment: Collect all of your application materials before you arrive for your appointment. Bring the information you got in the confirmation email from the National Passport Information Center when you scheduled your appointment. 

Use our online form filler to fill out your form and print it before you arrive for your appointment. You can also print a PDF of your form and complete it by hand in black ink before you arrive. Both of these options reduce the amount of time you spend in our lobby on the day of your appointment.

Arriving to your Appointment: We have fewer chairs and more signage in our waiting rooms to enable social distancing. We require appointments, and we currently do not offer walk-in services. You cannot transfer your appointment to another person.

*We ask that you come prepared and bring a mask or face covering to your appointment. While public health guidance has changed during the pandemic as more U.S. citizens are fully vaccinated for COVID-19, some of our agencies and centers are located in buildings that have different policies for wearing masks and face coverings. Follow the signs posted in the building, which will display the most up-to-date mask and face covering requirements.

Select this option if your international travel date is in the next 5 to 7 weeks. 

You must use Form DS-11 when applying at an acceptance facility. If you need to renew your passport, you should use Form DS-82 and mail it to us. Here's how you expedite at an acceptance facility: 

• Fill out your DS-11 application and collect your documents. See How to Apply to find the right form for you. 
• Be sure to include the $60 expedite fee in addition to the normal application fee. See Passport Fees for more information.
• Find the acceptance facility nearest you to turn in your application and fees. Contact the facility before arriving to determine if an appointment is required.
• Purchase USPS' Priority Mail Express for faster shipping of your application to us.
• The expedite fee does not include the optional 1-2 day delivery fee of your completed passport.

Select this option if your international travel date is in the next 5 to 7 weeks.

You must mail Form DS-82 to us unless you are eligible to renew in-person at a passport agency or center.

Here's how to expedite a renewal by mail:

• Fill out your DS-82 application and collect your documents.
• Be sure to include the $60 expedite fee in addition to the normal application fee. See Passport Fees for more information.
• Clearly mark "EXPEDITE" on the outside of the envelope. 
• The expedite fee does not include the optional 1-2 day delivery fee.
• Purchase USPS' Priority Mail Express for faster shipping of your application to us.

• You may choose one or both of the following shipment options:
  • Delivery to us: Purchase Priority Mail Express from the United States Postal Service for faster shipping of your application to us. The price for this service varies depending on the area of the country.
  • Return to you: Pay $18.32 for 1-2 day delivery. This means you will receive your passport 1-2 days after we send it. Include the $18.32 fee with your passport fee in your check or money order payable to the U.S. Department of State for fastest return shipping. Do not submit a return envelope to us with $18.32 of postage pre-paid. 
• You may receive your passport and the supporting documents submitted with your application in separate mailings.
• If you are renewing a passport card, we will send it to you via First Class Mail. We do not use 1-2 day delivery services for passport card only applications.

Passport expeditor/courier companies are private entities, some of which are registered at our passport agencies, and are allowed to submit expedited passport applications on behalf of customers. To learn more about passport and visa expeditor/courier companies, please visit our Passport Expeditor/Courier page.