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Get My Passport Fast

Contacting Us If You Have Urgent Travel

We understand some customers are facing extended wait times when calling the National Passport Information Center and we are taking steps to improve the experience. We encourage customers who have already applied to check their application status online and sign up for updates via email. How our contact center can help you depends on your travel date, and if you have applied or not yet applied...

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I have already applied and do not have my passport

I'm traveling in 5 days or less. I'm traveling in 6-14 days. I'm traveling in more than 14 days.
Call 1-877-487-2778. You must have an appointment to go in person to a passport agency or center. Appointments are limited and we cannot guarantee that one will be available. Call 1-877-487-2778. We will notify the agency processing your application of your date of travel and request that your passport is processed in time.
Do not call unless you applied in person or renewed by mail, and you are changing your mailing address, upgrading to expedited service, or requesting 1-2 day delivery of your completed passport. If you renewed online, complete these changes on your own in your MyTravelGov account up until the time your application is approved. We are working around the clock to issue your passport. Continue to check online for status updates.

I have not applied yet

I'm traveling in 14 days or less. I'm traveling in more than 14 days.
Call 1-877-487-2778. You must have an appointment to go in person to a passport agency or center. Appointments are limited and we cannot guarantee that one will be available. Do not call us unless you need a foreign visa within the next 28 days. 

Reminders for Contacting Us

  • Representatives are available Mondays through Fridays 8:00 a.m. to 10:00 p.m. Eastern Time (closed on federal holidays).
  • Our primary number is 1-877-487-2778.
  • Automated passport information is available 24 hours a day, 7 days a week.
  • Se habla español.
  • If you are deaf or hard of hearing, call 1-888-874-7793 for TDD/TTY teletype services.
  • Contact your local U.S. embassy or consulate if you are applying outside the United States.
  • Email us only if you need to cancel an appointment at a passport agency or center. Do not email us if you are requesting a status update or you have a travel emergency. Our email is NPIC@state.gov.

We process your application based on when you are traveling internationally and what service you select. 

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    Choose this service if you have a life-or-death emergency that requires international travel within 72 hours (3 business days).

    See our Life-or-Death Emergencies page for more information on how to make an appointment. 

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    Choose this service if you are traveling internationally within 7 weeks. Restrictions apply. Your appointment at a passport agency or center must be scheduled within 14 calendar days of your international travel date. Call 1-877-487-2778 to make an appointment.

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  • file Current expedited processing times

    Choose this service if you are traveling in less than 11 weeks from the date you submit your application. 

    Expedited service takes 5 to 7 weeks, and does not include mailing times which may add several weeks on to the door-to-door time it takes to receive your passport.

    Expedite at an acceptance facility or expedite a renewal by mail.

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    Current expedited processing times

  • file Current routine processing times

    Choose this service if you are traveling over 11 weeks from the date you submit your application.

    Routine service takes 8 to 11 weeks, and does not include mailing times which may add several weeks on to the door-to-door time it takes to receive your passport. 

    Apply at an acceptance facility or renew by mail.

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    Current routine processing times

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Traveling in Less Than 7 Weeks

Make an Appointment at a Passport Agency or Center

We have two types of appointments: Life-or-Death Emergency Service and Urgent Travel Service.

  • You can only make an appointment by calling us. 
  • You cannot walk-in without an appointment. 
  • We do not charge a fee to make an appointment.
  • You cannot transfer your appointment to another customer.
  • We will provide unique confirmation information that our staff will verify on the day on your appointment. 

Life-or-Death Emergency Service: We are prioritizing customers who are traveling internationally in the next 3 business days due to a qualified life-or-death emergency. What number you call to make an appointment depends on the day of the week and time of day. Learn more on our Life-or-Death Emergency page.

Urgent Travel Service: Schedule an appointment if you are traveling internationally within 14 calendar days or need a foreign visa within 28 calendar days. Call 1-877-487-2778 from 8:00 a.m. to 10:00 p.m. ET, Mondays through Fridays (closed on federal holidays).

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Traveling in Less Than 11 Weeks

Expedite a First-Time Application or a Child's Application

Use Form DS-11 and apply in person at an acceptance facility.

Here's how you expedite at an acceptance facility: 

  • Fill out your DS-11 application and collect your documents. See How to Apply for more information. 
  • Be sure to include the $60 expedite fee in addition to the normal application fee. See Passport Fees for more information.
  • Find the acceptance facility nearest you to turn in your application and fees. 
  • Purchase USPS' Priority Mail Express for faster shipping of your application to us.
  • The expedite fee does not include the optional 1-2 day delivery fee of your completed passport.

 

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Expedite a Renewal or Name Change by Mail

Here's how to expedite the application by mail:

  • Follow the instructions on Form DS-82 if you are renewing, or Form DS-5504 if you are changing your name within one year of a passport being issued.
  • Collect your supporting documents.
  • Be sure to include the $60 expedite fee in addition to the normal application fee. See Passport Fees for more information.
  • Clearly mark "EXPEDITE" on the outside of the envelope. 
  • The expedite fee does not include the optional 1-2 day delivery fee.
  • Purchase USPS' Priority Mail Express for faster shipping of your application to us.

Frequently Asked Questions

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Can I pay for faster delivery and return shipping?

  • You may choose one or both of the following shipment options:
    • Delivery to us: Purchase Priority Mail Express from the United States Postal Service for faster shipping of your application to us. The price for this service varies depending on the area of the country.
    • Return to you: Pay $19.53 for 1-2 day delivery. This means you will receive your passport 1-2 days after we send it. Include the fee with your passport fee in your check or money order payable to the U.S. Department of State for fastest return shipping. Do not submit a return envelope to us with postage pre-paid. 
  • You may receive your passport and the supporting documents submitted with your application in separate mailings.
  • If you are renewing a passport card, we will send it to you via First Class Mail. We do not use 1-2 day delivery services for passport card only applications.
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What are passport expeditors and courier companies?

Passport expeditor/courier companies are private entities, some of which are registered at our passport agencies, and are allowed to submit expedited passport applications on behalf of customers. To learn more about passport and visa expeditor/courier companies, please visit our Passport Expeditor/Courier page.

Last Updated: March 13, 2023
Track my Application Status
Rush your Passport at an Agency or Center

Make An Appointment at a Passport Agency or Center

We have two types of appointments: Life-or-Death Emergency Service and Urgent Travel Service. You cannot walk-in. We do not charge a fee to make an appointment.

You can only make an appointment by calling 1-877-487-2778. Se habla español. If you are deaf or hard of hearing, call 1-888-874-7793 for TDD/TTY teletype services. 

You cannot transfer your appointment to another customer. 

Processing Times

Routine: 8 to 11 weeks*

Expedited: 5 to 7 weeks and an extra $60*

*Processing times begin the day we receive your application at a passport agency or center, not the day you mail your application or apply. Mailing times may add several weeks on to the door-to-door time it takes to receive your passport. 

Urgent Travel: Must make an appointment and have international travel in the next 14 calendar days.

Requesting a Refund for Expedited Service

Service Commitment

If you paid the $60 fee for expedited service when you applied and you did not receive expedited service, you may be eligible to request a refund of this fee. We cannot refund any other passport fees or your travel expenses if you miss your trip.

Non-Refundable Fees

The passport application fee and the execution fee are non-refundable. Both fees are collected and retained by law even if a passport is not issued.

Learn more about refunds on our Refund of Expedited Passport Fee page.