We understand some customers are facing extended wait times when calling the National Passport Information Center and we are taking steps to improve the experience. We encourage customers who have already applied to check their application status online and sign up for updates via email. How our contact center can help you depends on your travel date, and if you have applied or not yet applied...
| I'm traveling in 5 days or less. | I'm traveling in 6-14 days. | I'm traveling in more than 14 days. |
|---|---|---|
| Call 1-877-487-2778. You must have an appointment to go in person to a passport agency or center. Appointments are limited and we cannot guarantee that one will be available. | Call 1-877-487-2778. We will notify the agency processing your application of your date of travel and request that your passport is processed in time. | Do not call unless you applied in person or renewed by mail, and you are changing your mailing address, upgrading to expedited service, or requesting 1-2 day delivery of your completed passport. If you renewed online, complete these changes on your own in your MyTravelGov account up until the time your application is approved. We are working around the clock to issue your passport. Continue to check online for status updates.
|
| I'm traveling in 14 days or less. | I'm traveling in more than 14 days. |
|---|---|
| Call 1-877-487-2778. You must have an appointment to go in person to a passport agency or center. Appointments are limited and we cannot guarantee that one will be available. | Do not call us unless you need a foreign visa within the next 28 days. |
We process your application based on when you are traveling internationally and what service you select.
Click the image for more info
Choose this service if you have a life-or-death emergency that requires international travel within 72 hours (3 business days).
See our Life-or-Death Emergencies page for more information on how to make an appointment.
Click the image for more info
Click the image for more info
Choose this service if you are traveling internationally within 9 weeks. Restrictions apply.
If you have not applied, your appointment at a passport agency or center must be scheduled within 14 calendar days of your international travel date. If you have already applied, your appointment must be scheduled within 5 calendar days of your international travel date.
Call 1-877-487-2778 to make an appointment. Appointments are limited and we cannot guarantee one will be available.
Click the image for more info
Expedited service
Choose this service if you are traveling in less than 13 weeks from the date you submit your application.
Expedited service takes 7-9 weeks. You can expedite at an acceptance facility or expedite a renewal by mail.
Mailing times are not included in processing times. Processing times only include the time your application is at one of our passport agencies or centers. The total time to get your passport includes both processing and mailing times. It may take up to 2 weeks for applications to arrive by mail at a passport agency or center, and up to 2 weeks for you to receive a completed passport in the mail after we print it.
Consider the total time it will take to receive your passport when you are booking travel.
Expedited service
Routine service
Choose this service if you are traveling over 13 weeks from the date you submit your application.
Routine service takes 10-13 weeks. You can apply for routine service at an acceptance facility or renew by mail.
Mailing times are not included in processing times. Processing times only include the time your application is at one of our passport agencies or centers. The total time to get your passport includes both processing and mailing times. It may take up to 2 weeks for applications to arrive by mail at a passport agency or center, and up to 2 weeks for you to receive a completed passport in the mail after we print it.
Consider the total time it will take to receive your passport when you are booking travel.
Routine service
We have two types of appointments: Life-or-Death Emergency Service and Urgent Travel Service.
Life-or-Death Emergency Service: We are prioritizing customers who are traveling internationally in the next 3 business days due to a qualified life-or-death emergency. What number you call to make an appointment depends on the day of the week and time of day. Learn more on our Life-or-Death Emergency page.
Urgent Travel Service: Schedule an appointment if you are traveling internationally within 14 calendar days or need a foreign visa within 28 calendar days. Call 1-877-487-2778 from 8:00 a.m. to 10:00 p.m. ET, Mondays through Fridays, or Saturdays and Sundays from 10:00 a.m. to 3:00 p.m. ET. The call center is closed on federal holidays.
Use Form DS-11 and apply in person at an acceptance facility.
Here's how you expedite at an acceptance facility:
Here's how to expedite the application by mail:
Yes. You may choose one or both of the following shipment options:
You may receive your passport and the supporting documents submitted with your application in separate mailings. If you are renewing a passport card, we will send it to you via First Class Mail. We do not use 1-2 day delivery services if you only applied for a passport card.
Passport expeditors, or courier companies, are private entities, some of which are registered at our passport agencies, and are allowed to submit expedited passport applications on behalf of customers. To learn more about passport and visa expeditor/courier companies, please visit our Passport Expeditor/Courier page.
