Pilot Program to Renew Online - Limited Time Only

Overview

Thank you for helping test our new online passport renewal portal. We are opening the portal to a limited number of volunteers during this pilot program before launching it to the general public later in 2022. If eligible, you will no longer have to mail your renewal application and supporting documents to us.

To test the portal, we are seeking up to 25,000 applicants in August to follow the steps on this page. We will accept applications from volunteers on a first come, first serve basis until we reach 25,000 applicants in this phase of the pilot. If you are not one of the first 25,000 applicants, you may have an opportunity to renew online at a later date. Please check this page for updates.  

 

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How to Participate

How do I know if I can renew online?

You can renew online if:

  1. Your most recent passport is/was valid for 10 years, and you are age 25 or older. 
  2. Your recent passport was issued over 9 years ago (in 2013) but less than 15 years ago (in 2007) from the date you plan to submit your application. Your passport can be expired. 
  3. You are not changing your name, gender, date of birth, or place of birth.
  4. You are not traveling internationally for at least five weeks from the date you will submit your application. Processing times for the online renewal service will be the same as those for renewal by mail. We will offer both routine and expedited service. 
  5. You are applying for a regular (tourist) passport. You cannot renew a special issuance (diplomatic, official, service) passport online.
  6. You live in the United States (either state or territory). You do not qualify to renew online if you live in a foreign country or have an Army Post Office (APO) or Fleet Post Office (FPO) address.
  7. You have your passport with you, and it is not damaged or mutilated, and you have not previously reported it as lost or stolen.
  8. You can pay for your passport using a credit/debit card or an ACH (Automated Clearing House) payment transferring funds from your bank account.
  9. You can upload a digital passport photo (.JPEG file format). Go to Uploading a Digital Photo for more information.
  10. You are aware that your most recent passport will be immediately invalidated (canceled) when you submit your application and you cannot use it for international travel.

If you do not qualify to renew online, you may be able to renew by mail or in-person. Go to our Renew page to learn more. 

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Steps to participate in this special pilot program:

If you meet all 10 of the requirements above, you must follow these steps:

  1. Create a MyTravelGov account.
  2. Click the link in the 'account verification' email you will receive after creating your account. 
  3. Wait up to 24 hours for us to register your account.
  4. Login to your MyTravelGov account and start your application. You should see an option to "Renew Passport" after 24 hours.

Note: If you need support, call 855-865-7750 on Mondays through Fridays 8:00 a.m. to 5:00 p.m. Eastern Time (excluding federal holidays). Email PPTOPR@state.gov for support on weekends, federal holidays, and after 5:00 p.m. Eastern Time on weekdays (Monday-Friday). Emails about your MyTravelGov account will come from MyTravelGov@state.gov.

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Frequently Asked Questions

How do I create a MyTravelGov account?

To participate in this pilot program, you must create a MyTravelGov account and activate it. Please note you will receive an email shortly after you create your account with instructions on how to activate your account.

Go to our MyTravelGov page to find FAQs, a video explaining how to create an account, and a link to your account login. 

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What are processing times for renewing online?

We are offering the same processing times to renew online as we are to renew by mail. Do not renew online if you are traveling internationally in less than five weeks.

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What does the "Renew Passport" button look like in my account?

Within 24 hours after activating your MyTravelGov account, you should see a option to "Renew Passport" after you login. You can find an example below. First, click on the "Renew Passport" button. Then, click on "Start New Application."

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This is a screenshot of the "Renew Passport" button within a MyTravelGov account.
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Why don't I see an option to "Renew Passport" in my account?

There are two reasons why you may not see the option to “Renew Passport” in your MyTravelGov account.

First, it may take up to 24 hours after you create and activate your account before you can start your application. Follow the steps in this video.

Second, we will accept applications from volunteers on a first come, first serve basis until we reach 25,000 applicants in this phase of the pilot. If you are not one of the first 25,000 applicants, you will not see the option to “Renew Passport.” You may have an opportunity to renew online at a later date. You may also be eligible to renew by mail or in person now.

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After I entered information about my previous passport, the system told me I was not eligible to renew online. What should I do?

At this stage of the application, we check your passport number against our records to determine if you can renew online. There are several reasons why you may not be eligible to renew online. If you are not eligible for online renewal, the system will display a list of reasons and will provide instructions for renewing by mail or in person.

Passport Validity: Make sure your most recent passport was valid for 10 years. The passport must be expiring within one year or have been expired less than five years.  

Your Name: Make sure that you entered your name on the application exactly as it is printed on your most recent passport. Doublecheck that the spelling, capitalization, hyphens, and spacing between letters in your name match on the application and your most recent passport. For example, if your last name is spelled "McDonald" but printed as "Mc Donald," (with a space) make sure you enter your name as "Mc Donald"(with the space included) on the application. 

Note: If you believe you should be eligible to renew online, but the system is indicating you are not eligible, please email us at PPTOPR@state.gov.

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Where are the product and inventory control numbers on my passport?

When you complete your application, you will need your most recent passport on hand. The product number can be found on the first page of your passport book (the data page) or on the front of your passport card. The inventory control number can be found on the back of the passport book.

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Are you offering both passport books and passport cards?

Yes. You can renew both passport books and cards online. Please note if you have a passport book and want a passport card only, OR if you have a passport card and want a passport book only, you cannot renew online. 

I have a... I want a... Can I renew online?
Passport Book Passport Book Yes
Passport Book Passport Card Only No
Passport Book Passport Book and Card Yes
Passport Card Passport Card Yes
Passport Card Passport Book Only No
Passport Card Passport Book and Card Yes
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How do I upload a digital photo?

Go to our Uploading a Digital Photo page to learn more about how to upload a .JPEG photo when you renew online.

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How do I pay for my passport?

To complete your application, you must pay all passport fees. You can use a credit card, debit card, or ACH (Automated Clearing House) payment transferring funds from your bank account. 

The application will take you to pay.gov, which is a secure portal that uses encryption to ensure that personal and payment information is protected. Over 40 U.S. government agencies use this site to collect payments.

You do not need special software to access pay.gov. You just need a computer or mobile device with internet access and a web browser. 

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How can I confirm if my payment was successful?

After you pay your passport fees, you should receive an email confirming that your payment was successful. 

If you did not receive this email, you can provide the following information on the pay.gov site to confirm if your payment was successful:

  • Your pay.gov tracking ID
  • The email address you used when submitting your payment, OR the payment method and last four digits of the account/card used to pay for your passport

Pay.gov will then send you another confirmation email.

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Can I request a refund after I have submitted my application?

You cannot request a refund via pay.gov after you submit your application. However, you can submit a request to refund your $60 expedited fee if you selected expedited service and did not receive your passport within the expedited service times published on our site.

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How do I check the status of my application after I apply?

By Email: You will receive email updates about your application and completed passport after you apply. These updates include:

  1. Received
  2. In Process
  3. Approved/Printed
  4. Mailed/Shipped. Your passport may not arrive for two weeks after it is shipped.

You may also receive emails if we need more information from you to process your application, or if you save your application and do not finish it within 30 days.

MyTravelGov: Login to your MyTravelGov account to check the status of your online renewal application.

Our Passport Status page is for applications by mail only and will not indicate the status of your online renewal application. If you check the status of your online passport on this page, you will see an update of "Not Available."

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Can I upgrade to expedited service, 1-2 day delivery, and change my address after I apply?

Yes. Login to your MyTravelGov account to upgrade from routine to expedited service, pay for 1-2 day delivery of your completed passport, or change your mailing address. You can complete these changes on your own up until the time that your application is approved. 

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I received a request to provide more information to process my application. How do I view the request?

Log in to your MyTravelGov account. Click on the image of the envelope to the right of your passport application number to read and respond to the message from us. 

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Can I save and finish my application later?

Yes. You can save your application and finish it at a later date. You have 30 days to complete your application after you start it. If you do not complete your application in 30 days, you will need to start over. Find your saved application by logging into your MyTravelGov account.

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How do I get support if I still have questions or cannot complete my application?

Call 855-865-7750 on Mondays through Fridays 8:00 a.m. to 5:00 p.m. Eastern Time (excluding federal holidays). Email PPTOPR@state.gov for support on weekends, federal holidays, and after 5:00 p.m. Eastern Time on weekdays (Monday-Friday).

Update for MyTravelGov

You may continue to experience delays in receiving new activation and password reset emails for MyTravelGov account(s) if you have a Comcast, Verizon, AOL, or Yahoo email address. We are working to resolve this issue. Thank you for your patience.