Renew Online - Beta Release

Application Update
July 20, 2024

Electronic Consular Report of Birth Abroad and Online Passport Renewal

O D K E N H U T C

All services will be offline on July 20, 2024, from 8am to 11pm (Washington D.C. time) for upgrades. You will not be able to start or finish an application for a passport or consular report of birth abroad until the upgrade is complete.

Beta Release of an Online Passport Renewal System

  • Eligible U.S. citizens can now renew their passports online. We're conducting a beta release of an updated online passport renewal system.
  • You may not be able to start your application on the day of your choice. The system will open for a limited midday eastern time window each day, and will close once we reach our limit for the day. 
  • If you are unable to start your application, try again on another day. If you do not want to wait or do not qualify to renew online, you may also renew by mail now. 
  • During the next several months, we plan to continue to limit the number of applications accepted each day so we can monitor the system’s performance in real time. This beta release during which we are limiting the daily applications is an important and standard part of the software development process.    
  • We appreciate your patience while we test our system and prepare for a full launch of the updated online passport renewal system. 

Step One

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Confirm you meet the requirements

You can renew online if you meet all these requirements:

  1. The passport you are renewing is or was valid for 10 years, and you are age 25 or older. 
  2. The passport you are renewing was issued between 2009 and 2015, or over 9 years but less than 15 years from the date you plan to submit your application. 
  3. You are not changing your name, gender, date of birth, or place of birth.
  4. You are not traveling internationally for at least 8 weeks from the date you will submit your application. We will only offer routine service during this limited release, and the time it takes to get a passport will be the same as renewing by mail. 
  5. You are applying for a regular (tourist) passport. You cannot renew a special issuance (diplomatic, official, service) passport online.
  6. You live in the United States (either state or territory). You do not qualify to renew online if you live in a foreign country or have an Army Post Office (APO) or Fleet Post Office (FPO) address.
  7. You have your passport with you, and it is not damaged or mutilated, and you have not previously reported it as lost or stolen. Keep your most recent passport and do not mail it to us. 
  8. You can pay for your passport using a credit or debit card.
  9. You can upload a digital passport photo.
  10. You are aware that the passport you are renewing will be canceled after you submit your application and you cannot use it for international travel.

If you do not qualify to renew online, you may be able to renew by mail or in person at a passport agency or center.

 

Step Two

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Create your account

Click the Sign In button on the MyTravelGov homepage. Clicking the button will take you to Login.gov where you can sign in as an existing customer or create a new account.   

Watch a video explaining how to create an account.

Find answers to frequently asked questions about the process of creating an account.  

Step Three

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Start your application

After creating your account, click on the "Renew Your Passport" button on the home page to start your application.  

During the next several months, we are limiting the number of daily applications. The system will open for a limited midday eastern time window each day, and will close once we reach our limit for the day.  If we have reached the daily limit, you will need to wait to start your application.  

You can save your application and finish it at a later date. You have 30 days to complete your application after you start it. If you do not complete your application in 30 days, you will need to start over. 

Step Four

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Enter info about your most recent passport

At this stage of the application, we check the passport(s) you are renewing against our records to see if you can renew online. 

  • Enter your information as it was printed on the passport you are renewing. 
  • Try again if you believe you should be eligible to renew online. We may be experiencing temporary, technical issues with our system.
  • If you are not eligible to renew online, the application will give you a list of reasons. Double check your information before re-entering it.

Validity of Most Recent Passport: Make sure your most recent passport was valid for 10 years. The passport must be expiring within one year or have been expired less than five years.  

Your Name: Double check the spelling, capitalization, hyphens, and spacing between letters in your name and compare them to your most recent passport. 

  • If last name is spelled "McDonald" but printed as "Mc Donald," (with a space), make sure you enter your name as "Mc Donald"(with the space included) on the application. 
  • If your last name is spelled “Smith-Jenkins“ (with a hyphen) and printed in your most recent passport with the hyphen, try entering your name as “Smith Jenkins” (without a hyphen) or "SmithJenkins" (with no space). We will add the hyphen to your name when we review your application. 

Passport Book, Passport Card, or Both Documents: You can renew passport books and passport cards online. If you want to renew a passport book but not a passport card, leave the card section blank on the application. If you want to renew a passport card but not a passport book, leave the book section blank.

The following chart explains what documents you can renew online:

Document (s) I have Document(s) I want Can I renew online?
Passport Book  Passport Book  Yes
Passport Book Passport Card  No
Passport Book Passport Book and Card No
Passport Card Passport Card Yes
Passport Card Passport Book
No
Passport Card Passport Book and Card No
Passport Book and Card Passport Book and Card Yes

Watch this video to learn how to enter info about your passport

Step Five

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Enter travel plans

If you are traveling internationally in less than 8 weeks, you cannot renew online because we are only offering routine service.

  • Routine times do not include mailing times.
  • Routine times are the same for customers who renew online and renew by mail. 

Need your passport in 3-8 weeks? Get expedited service and renew by mail.

Need your passport in less than 3 weeks? Make an appointment to renew in person at a passport agency or center.

Step Six

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Upload a digital photo

You will need to upload an original, digital photo in .JPEG file format. This process is different than renewing by mail when you staple a paper photo to your physical application. 

  • Go to our Uploading a Digital Photo page to see photo examples and requirements.
  • Have someone else take your photo. No selfies.
  • Do not scan a photo, or take a photo of an already printed photo.

Watch this video to learn how to upload a digital photo

Step Seven

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Sign and pay

Paying for your Passport

To complete your application, you must pay all passport fees. Click the “Sign and Pay” button which will take you to another secure website - pay.gov – where you will pay your passport fees.  

Use your credit or debit card so we can process your payment quickly. You can also use an ACH, or Automated Clearing House payment, to transfer funds from your bank account. Processing an ACH payment may take longer than a credit or debit card.

Confirming Payment

We will send you emails about the status of your payment.

The first email will notify you that your payment is pending. The second email will confirm we processed your payment, which may take up to 3 days. If we are unable to process your payment, you will receive an email asking you to login to your account and pay again.  

Double check your spam or junk folder if you do not see the emails in your inbox. 

Keep Your Most Recent Passport

When you complete your application, you will need the passport you are renewing on hand. Keep your most recent passport. Do not mail it to us, or try to use it to travel since we will cancel it. 

Watch this video to learn how to pay online

Step Eight

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Enroll in email updates

We will send you two emails right after you pay for your passport: one will confirm your payment is pending, and one will confirm we received your payment.

One week after you apply, go to our Online Passport Status System to enroll in more email updates about the status of your application. We will notify you when your application is in process, approved, and when we send your passport. We will also notify you if we need more information to process your application. 

Our Application Status page includes details about what each status message means. 

Watch this video to learn what to do after you apply

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How to get support

Request faster service or change your mailing address

If your travel plans change, you may request expedite service for an additional $60, or 1-2 delivery of your completed passport book for an additional $21.36. One-to-two day delivery is not available for passport cards. We only send cards via First Class Mail.

If you are changing your mailing address, please note your new address must be in the United States (either state or territory). You cannot use an Army Post Office (APO) or Fleet Post Office (FPO) address.

Call the National Passport Information Center at 1-877-487-2778 . Provide your application number, or your last name and date of birth.

After you contact us, you won’t see any changes to your application in your MyTravelGov account.

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Respond to a request for more information

Follow the instructions in the letter or email. You must respond within 90 days of the date on the letter or email. Our Respond to a Letter or Email webpage has tips and reminders on how to respond. 

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Contacting us if you need help

There are two different paths for support:  

Technical Support for your Account: Contact the Login.gov team if you need help changing your password, verifying your account, or changing your account information.  

Customer Support for your Passport Application: Contact us at 1-877-487-2778 if you have an issue completing your passport application, or you want to upgrade to expedited service, 1-2 day delivery, or change your mailing address. 

Last Updated: June 28, 2024