You can renew online if:
If you do not qualify to renew online, you may be able to renew by mail or in-person. Go to our Renew page to learn more.
On March 8, we paused our limited release of the online renewal service, so that we can introduce improvements based on customer feedback. If you have not yet started or submitted an application, your MyTravelGov account will no longer include the option to renew online.
If you still need access to your account, go to our MyTravelGov page to find FAQs for accessing the account.
If your application is currently saved and you are in the process of completing it, you can still renew online. You must submit your application within 30 days of starting it. We will send you an email reminder one week before your application expires. Once your current application expires, you will not be able to start a new online application.
If you no longer have access to submit an application online, you can still renew by mail if you are eligible.
On March 8, we paused our limited release of the online renewal service, so that we can introduce improvements based on customer feedback. If you have not yet started or submitted an application, your MyTravelGov account will no longer include the option to "Renew Passport."
You have 30 days to complete your application after you start it. If you do not submit your application in the 30-day period, you will not be able to start a new application. Find your saved application by logging into your MyTravelGov account and clicking on "Manage Application."
If you submitted your application and you are waiting for your passport, you will still be able to check your status, upgrade to expedited service, pay for 1-2 day delivery of your completed passport, and change your mailing address.
If you have applied and do not see the option to "Manage Application," call 855-865-7750 or email PPTOPR@state.gov on Mondays through Fridays 8:00 a.m. to 8:00 p.m. Eastern Time (excluding federal holidays).
At this stage of the application, we check your passport book and/or passport card number against our records to determine if you can renew online. There are several reasons why you may not be eligible to renew online. If you are not eligible for online renewal, the system will display a list of reasons and will provide instructions for renewing by mail or in person.
Validity of Most Recent Passport: Make sure your most recent passport was valid for 10 years. The passport must be expiring within one year or have been expired less than five years.
Your Name: Doublecheck the spelling, capitalization, hyphens, and spacing between letters in your name and compare them to your most recent passport. For example, if your last name is spelled "McDonald" but printed as "Mc Donald," (with a space), make sure you enter your name as "Mc Donald"(with the space included) on the application. If your last name is spelled “Smith-Jenkins“ (with a hyphen) and printed in your most recent passport with the hyphen, try entering your name as “Smith Jenkins” (without a hyphen) or "SmithJenkins" (with no space). We will add the hyphen to your name when we review your application.
Passport Book, Passport Card, or Both Documents: You can renew passport books and passport cards online. If you want to renew a passport book but not a passport card, leave the card section blank on the application. If you want to renew a passport card but not a passport book, leave the book section blank.
The following chart explains what documents you can renew online:
|I have a...||I want a...||Can I renew online?|
|Passport Book||Passport Book||Yes|
|Passport Book||Passport Card Only||No|
|Passport Book||Both Passport Book and Card||Yes|
|Passport Card||Passport Card||Yes|
|Passport Card||Passport Book Only||No|
|Passport Card||Both Passport Book and Card||Yes|
Thank you for volunteering and testing our system during this limited release of online passport renewal.
If you are traveling internationally in less than 11 weeks, do not renew online. Go to our Get My Passport Fast page and renew by mail or in person.
You will see a warning message on this screen if you try to enter an international travel date that is less than 11 weeks from now.
We are offering the same processing times to renew online as we are to renew by mail. Processing times do not include mailing times which may add several weeks on to the time it takes to receive your passport.
During this limited release of online passport renewal, do not renew online if you are traveling internationally in less than 11 weeks.
Our processing times are a range. You may receive your completed passport on a different date than your family member or friend who applied at the same time as you.
In this section of the online application, you will provide:
Having trouble entering info?
When you renew online, you will need to upload an original, digital photo. This process is different than renewing by mail when you staple a paper photo to your physical application.
On the Final Review page, you will see all the information you entered on your application. Carefully review each section and make sure it is correct. You can make edits to each section of the application before you sign, submit, and pay.
Paying for your Passport
To complete your application, you must pay all passport fees. Use a credit card, debit card, or ACH (Automated Clearing House) payment transferring funds from your bank account.
The application will take you to pay.gov, which is a secure portal that uses encryption to ensure that personal and payment information is protected.
After you pay your passport fees, you should receive an email confirming that your payment was successful.
If you did not receive this email, you can provide the following information on the pay.gov site to confirm if your payment was successful:
Pay.gov will then send you another confirmation email.
Keep Your Most Recent Passport
When you complete your application, you will need your most recent passport book and/or passport card on hand. Keep your most recent passport and do not mail it to us.
The product number can be found in the upper right corner of your passport book's data page, or on the front of your passport card. The inventory control number is the same as your passport number.
What Each Application Status Means
|Submitted||You signed and submitted your application but we have not received it yet. Please wait up to two days for your application to move to the Received status.|
|Received||We have received your application in our system and will begin reviewing it shortly. Your application may be at this stage for several weeks.|
|In Process||Your application is being reviewed by employees at one of our passport agencies. The length of time your application remains In Process depends on the service you selected and our current processing times. Your application may remain at this stage for the longest period of time.|
|Approved/Printed||We have finished reviewing your application and will begin printing your completed passport.|
|Mailed/Shipped||We are sending your passport to your mailing address. If you applied for a passport book, check your MyTravelGov account for the tracking number. Passport cards are sent via First Class Mail.|
You may also receive emails if we need more information from you to process your application, or if you save your application and do not finish it within 30 days.
Our Passport Status page is for applications by mail only and will not indicate the status of your online renewal application. If you check the status of your online passport on this page, you will see an update of "Not Available."
Login to your MyTravelGov account and click on "Manage Application" to upgrade from routine to expedited service, pay for 1-2 day delivery of your completed passport, or change your mailing address. You can complete these changes on your own up until the time that your application is approved.
Login to your MyTravelGov account. Click on the image of the envelope to the right of your passport application number to read and respond to the message from us.
Keep your old passport and do not mail it to us.
When you receive your new passport, place a sticker on the old passport as a reminder that you cannot use it for international travel.
When packing for your trip, check the date of expiration of your passport to make sure you are bringing your new passport.
You cannot request a refund via pay.gov after you submit your application. However, you can submit a request to refund your $60 expedited fee if you selected expedited service and did not receive your passport within the expedited service times published on our site.
We have two different types of support for customers who renew online.
Technical issues may include problems with your password, error messages and blank screens, or problems completing part of the application such as uploading a photo or paying. Call 855-865-7750 or email PPTOPR@state.gov on Mondays through Fridays 8:00 a.m. to 8:00 p.m. Eastern Time (closed on federal holidays).
Application Support After You Apply
If you have submitted your application online and have not received your passport within 14 days of planned international travel or need a foreign visa within 28 days, call 1-877-487-2778 on Mondays through Fridays from 8:00 a.m. to 10:00 p.m. ET (closed on federal holidays) for assistance. Please provide your nine-digit application locator number which should start with “95.”