We understand some customers are facing extended wait times when calling the National Passport Information Center and we are taking steps to improve the experience. We encourage customers who have already applied to check their application status online and sign up for updates via email. How our contact center can help you depends on your travel date, and if you have applied or not yet applied...
| I'm traveling in 5 days or less. | I'm traveling in 6-14 days. | I'm traveling in more than 14 days. |
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| Call 1-877-487-2778. You must have an appointment to go in person to a passport agency or center. Appointments are limited and we cannot guarantee that one will be available. | Call 1-877-487-2778. We will notify the agency processing your application of your date of travel. Processing times for routine applications are 10-13 weeks, and expedited applications are 7-9 weeks. | Do not call unless you are changing your mailing address, upgrading to expedited service, or requesting 1-2 day delivery of your completed passport. We are working around the clock to issue your passport. Subscribe to email updates about your application status.
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| I'm traveling in 14 days or less. | I'm traveling in more than 14 days. |
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| Call 1-877-487-2778. You must have an appointment to go in person to a passport agency or center. Appointments are limited and we cannot guarantee that one will be available. | Do not call us unless you need a foreign visa within the next 28 days. |
Find quick and direct answers to your questions about U.S. passports, completing an application, and other travel information.
