What to Expect:
Select Trackable Mail:
Use Self-Service Tools Online: Get your questions answered immediately by using one of the self-service tools available on our site. Check online for your passport status. Customer service representatives will not give status updates over the phone.
Planning to Travel? Apply Early! Apply at least 4-6 months before planned travel. Due to limited availability for urgent travel appointments, we cannot guarantee you can receive in-person service at a passport agency or center. We are prioritizing customers with life-or-death emergencies. We do not charge a fee to make an appointment. Visit our Passport Agency and Center page to learn more.
Appointments are Limited, Must Be Scheduled by Phone: Call 1-877-487-2778 or 1-888-874-7793 TDD/TTY from 8:00 a.m. to 10:00 p.m. ET, Mondays through Fridays. Our appointment line is closed on weekends and federal holidays.
We temporarily disabled the online appointment booking system to ensure our very limited appointments go to applicants who need them for urgent travel. You will need wait to speak to a customer service representative to book an appointment. Learn more to see if you qualify for an appointment.
Renew By Mail: Adults with 10-year passports can renew them by mail instead of appearing in person.
*If you applied over 16 weeks ago for routine service or 12 weeks for expedited service and have not received your passport, we may have sent you a letter requesting more information. We cannot continue processing your application until you respond to this letter. Learn more on our Respond to a Letter or Email page.
If you need to apply in person, we recommend you apply at an acceptance facility. Children under age 16, all first-time applicants, and applicants who have lost their passport or had their passport stolen must apply in-person. These locations include post offices, clerks of court, libraries, and local government offices. Contact your local acceptance facility to confirm it is open before you apply. Some locations may require appointments to enable social distancing. If you want to apply at a post office, you will need to make an appointment on the USPS.com website.
We encourage you to apply by mail when possible because it is a safe, contactless option for certain services. There is no need to be physically present at an acceptance facility, passport agency, or passport center for any of the following services:
Learn if you are eligible to apply by mail. Get started.
You cannot walk-in. We do not charge a fee to make an appointment. You cannot transfer your appointment to another customer. When you call to make an appointment, we will provide unique confirmation information that our staff will verify on the day on your appointment.
Life-or-Death Emergency Service: We are prioritizing customers who are traveling internationally in the next 72 hours (3 business days) due to a qualified life-or-death emergency. If you need this service, you can call us 24 hours a day, seven days a week. What number you call depends on the day of the week and time of day. Learn more on our Life-or-Death Emergency page.
Urgent Travel Service: Some agencies and centers are also offering limited appointments for customers who have urgent international travel in the next 72 hours (3 business days) for reasons other than a life-or-death emergency. You may schedule an appointment if you are traveling within 2 weeks or need a foreign visa within 4 weeks; however, the appointment cannot occur more than 3 business days before your date of travel, or 10 days if you require a visa. Call 1-877-487-2778 or 1-888-874-7793 TDD/TTY from 8:00 a.m. to 10:00 p.m. ET, Mondays through Fridays. Our appointment line for Urgent Travel Service is closed on weekends and federal holidays.
Preparing for your Appointment: Collect all of your application materials before you arrive for your appointment. Bring the information you got in the confirmation email from the National Passport Information Center when you scheduled your appointment.
Use our online form filler to fill out your form and print it before you arrive for your appointment. You can also print a PDF of your form and complete it by hand in black ink before you arrive. Both of these options reduce the amount of time you spend in our lobby on the day of your appointment.
Arriving to your Appointment: We have fewer chairs and more signage in our waiting rooms to enable social distancing. We require appointments, and we currently do not offer walk-in services. You cannot transfer your appointment to another person.
*We ask that you come prepared and bring a mask or face covering to your appointment. While public health guidance has changed during the pandemic as more U.S. citizens are fully vaccinated for COVID-19, some of our agencies and centers are located in buildings that have different policies for wearing masks and face coverings. Follow the signs posted in the building, which will display the most up-to-date mask and face covering requirements.
At 10 p.m. ET on Wednesday, July 21, we temporarily disabled the online booking system for Urgent Travel Appointments to ensure our very limited appointments go to applicants who need them for urgent travel. Please note we will continue to honor appointments you scheduled before 10 p.m. ET on Wednesday, July 21 using our online system. You must call us if you want to schedule a new appointment or change your existing appointment.
This change only impacts appointments at the U.S. Department of State's 26 passport agencies and centers. This change does not impact the appointment booking process at passport acceptance facilities which include post offices, libraries, and other local government offices.
Why are you making this change?
We are making this change to address the problem of third parties booking appointments online using automated programs, or bots, and then selling these appointments to customers with urgent travel needs. We are not affiliated with any third-party appointment booking services, and we do not charge a fee to make an appointment.
Third parties booked all available appointments within minutes of the appointments being posted online which prevented many of you from making urgent appointments, and made it difficult to determine whether your appointment was legitimate or fraudulent.
Calling us will improve your ability to make an appointment in the following ways:
How do I cancel my appointment?
If you need to cancel your appointment, simply forward the appointment confirmation e-mail that you received from the National Passport Information Center to NPIC@state.gov with “Cancel My Appointment” in the subject line. Do not include any questions, status update requests, or requests to change or reschedule your appointment with your e-mail as these inquiries will not be answered.
We appreciate your patience as we ensure appointments go to the applicants who truly need them.
Yes. Expedited service costs an additional $60. If you applied and have not received your passport, you may call the National Passport Information Center at 1-877-487-2778 and receive instructions on how request to expedite your passport.
We will collect your credit card account information and send your request to upgrade your application to a passport agency. Your credit card will be charged on the date the passport agency processes your request. In some cases, you may not be charged, but all upgrades will be addressed in the order they are received. We will work to send your passport to you before your travel date.
Please note our expedited service commitment is to process your application within 20 business days from the date we receive your application at a passport agency (or from the date you request an upgrade from routine to expedited service).
Check the status of your passport online.
Yes. While we are no longer referring to the phases of reopening because changes in phases no longer impact the services you will receive, all agencies and centers are processing applications. Not all agencies and centers are offering the same level of in-person service.
Visit our Passport Agency and Center page to learn more about the type of in-person services available at each agency and center, and how to make an appointment if you have urgent travel. Please note the number of appointments available may vary from week to week.
We continue to work to reduce processing times for both routine and expedited service, while protecting the health and safety of our staff and customers. We will re-evaluate the processing times on a rolling basis and will adjust them downward as resources allow.
If you paid the $60 fee for expedited service when you applied and you did not receive expedited service, you can request a refund of this fee. We cannot refund any other passport fees or your travel expenses if you missed your trip.
You can learn more about how to request a refund of the expedited passport fee on our Refunds page.
Conditions vary depending upon location. We continue to recommend U.S. citizens exercise caution when traveling abroad due to the unpredictable nature of the pandemic. Check our country-specific information pages to make an informed decision about your travel.
You can check your status online using our Online Passport Status System. It may take 4 weeks from the day you apply until your application status is “In Process.” During these 4 weeks, your application is delivered to a mail facility, your payment is processed, and your application is scanned and sent to us. If your passport status update says “Not Available,” your application and supporting documents are safely on their way to us.
Our call center is experiencing extremely high call volumes with longer-than-usual wait times.
You can upgrade your application from routine processing to expedited processing for an additional $60. You may also choose to add a 1-2 delivery service of your completed passport book for an additional $17.56. One-to-two day delivery is not available for passport cards. We only send cards via First Class Mail.
Call the National Passport Information Center at 1-877-487-2778 (1-888-874-7793 TDD/TTY) and ask to upgrade your application service type. You’ll need either your application number or your last name and date of birth, as well as your credit card to pay the $60 expedite fee.
We sent you a letter or email because we need more information from you before we continue processing your passport. The letters and emails all have specialized instructions for your case that you should follow. If you’re having a hard time understanding what it means, Respond to a Letter or Email might be able to help you.
If you are flying internationally, you must provide a flight receipt or an itinerary. If you are traveling by land or sea to Canada, Mexico, Bermuda, or the Caribbean, you can provide a hotel reservation, cruise tickets, or international car insurance. A print version of your proof of travel is required at most agencies.
Go to our Life-or-Death Emergency page to see if you are eligible for an appointment at one of our passport agencies and centers.
Contact the National Passport Information Center. A Customer Service Representative will confirm the date your passport was mailed to you, the address to which it was mailed and, if necessary, help you report that you did not receive your passport.
You have 90 days from the date your passport was issued to report that you have not yet received it. If you do not report it within 90 days, you will be required to reapply and submit the full passport fee.
After we print your passport, we will send it to you and return your supporting documents. How we send your passport and supporting documents depends if you applied for a book and/or a card and if you paid $17.56 for 1-2 day delivery service of your completed passport book.
I applied for a passport book only: You may receive your newly-issued passport and your citizenship documents (such as your birth certificate, expired passport, naturalization certificate or citizenship certificate) in two separate mailings. Please contact the National Passport Information Center (NPIC) if you do not receive a second mailing within 4 weeks of receiving the first. Pay $17.56 for us to return your completed passport book using a 1-2 day delivery service.
I applied for a passport card only: You may receive your newly-issued passport card and your citizenship documents (such as your birth certificate, expired passport, naturalization certificate or citizenship certificate in two separate mailings. Please contact NPIC if you do not receive a second mailing within 4 weeks of receiving the first. We only send the passport card via First Class Mail. We cannot send cards using a 1-2 day delivery service.
I applied for both a passport book and passport card: You may receive three separate mailings; one with your citizenship documents (such as your birth certificate, expired passport, naturalization certificate or citizenship certificate), one with your newly-issued passport book, and one with your newly-issued passport card. Please contact NPIC if you do not receive the second or third mailing within 4 weeks of the first mailing.
Yes, in most cases, we will return the old, canceled passport to you. The old passport may be sent separately from your new passport. We recommend keeping your old passport in a safe place as it is considered proof of your U.S. citizenship.
If your old passport is linked to a valid visa, you can still use the valid visa. You must travel with both your new and old passport in this case.
When you receive your new passport, the number on the document will be different from the number on your previous passport.
If you have a passport application that is currently in process, you should contact the National Passport Information Center at 1-877-487-2778 to notify them about the address change. You don't need to contact us if your address has changed after you received your passport.
If your passport has been significantly damaged, especially the book cover or the page displaying your personal data and photo, you will need to apply for a new passport. Damage that might require you to replace your passport includes water damage, a significant tear, unofficial markings on the data page, missing visa pages (torn out), a hole punch, or other injuries.
Normal "wear and tear" of a U.S. passport is expected and likely does not count as "damage." For instance normal wear includes the bend of a passport after being carried in your back pocket or fanning of the visa pages after extensive opening and closing.
If you need to replace your damaged passport, you will need to submit the following in person (See Where to Apply):
Go to our Passport Agency and Center page to see if you eligible for an appointment, and to learn how to make one.
No. We do not charge a fee to make an appointment. If you are asked to pay for an appointment, you should consider the request to be fraudulent. We are not affiliated with any third-party appointment booking services. We may not be able to honor appointments booked via third parties.
Form instructions can be found on each form or the following pages:
If you were age 16 or older when your passport was issued, your passport is valid for 10 years.
If you were under 16 when your passport was issued, your passport is valid for 5 years.
The Issue Date of your passport can be found on the data page of your passport book or on the front of your passport card.
Some countries require that your passport be valid at least six months beyond the dates of your trip. Some airlines will not allow you to board if this requirement is not met.
Check our Country Information to learn about entry and exit requirements for the country or countries in which you are traveling.
If your passport has already expired, you may still be able to renew your passport. See How to Renew Your U.S. Passport.
Some countries require that your passport has two to four blank visa/stamp pages. Some airlines will not allow you to board if this requirement is not met.
Yes. If you live in Canada, you may be eligible to renew your U.S. passport by mail. You cannot renew by mail from any other foreign country in the world. Follow the instructions on Form DS-82 and our Renew by Mail page. Send your application and supporting documents via Canada Post to one of two addresses (either for routine or expedited service) listed on Form DS-82. You must pay by check or money order in U.S. currency drawn from a U.S. bank.
You should renew in person at a U.S. embassy or consulate in Canada if you have urgent travel within the next 4 weeks. You must also apply at the embassy or consulate if you're applying for the first time or you're applying for your child's (under age 16) passport. To learn more, go to our Applying from Outside the United States page.
If you are changing your name within one year of the date your passport was issued, you will need to complete Form DS-5504: Name Change, Data Correction, and Limited Passport Book Replacement.
If you are changing your name more than a year after your passport was issued, you must submit Form DS-82: Renewal Application.
For more information, see How to Change or Correct a Passport.
The execution fee applies to first-time applicants, children, and those replacing a lost, stolen, or damaged passport who must appear in person before an agent authorized by the Secretary of the U.S. Department of State to give oaths to verify passport applications. In order to offer U.S. citizens convenient locations to apply for a passport, the Department of State authorizes Passport Acceptance Agents to accept passport applications on its behalf. The execution fee is to reimburse the acceptance facility for the cost of the service provided to the customer and to serve as an incentive for participation in the Passport Application Acceptance Program.
When applying for both the passport book and card on the same application, you pay only one execution fee. The execution fee does not apply to adult passport book or card renewals when submitting Form DS-82.
Bulk quantities of passport forms are now available from the U.S. Government Publishing Office.
Orders May Be Placed:
Superintendent of Documents
P.O. Box 371954
Pittsburgh, PA 15250-7954
Please mail the found passport in a sturdy envelope, to:
ATTN: U.S. Department of State
Consular Lost and Stolen Passport Unit (CLASP)
44132 Mercure Circle
PO Box 1227
Sterling, VA 20166-1227
For complete details, please see Selecting Your Gender Marker.
No, you cannot pay online for passport services, although this service may be offered in the future. You will not be asked to provide credit card information on this site at this time.
Some companies may charge a fee for you to fill out your passport form. Read the fine print and disclaimers on their websites. These companies are not affiliated with the Department of State.
The Department of State recommends that a family member or executor of a deceased passport bearer return the passport for cancelation. The passport will be returned to you after it is canceled. Please submit the valid passport, a certified copy of the death certificate, and a letter requesting the cancelation and return (or destruction) of the passport to:
U.S. Department of State
Consular Lost and Stolen Passport Unit (CLASP)
44132 Mercure Circle
P.O. Box 1227
Sterling, VA 20166-1227
Yes. The U.S. passport book and passport card are alternatives to a state-issued REAL ID and can be used for domestic flights.
According to the Department for Homeland Security, after May 2023, residents of all states must use a Real ID compliant ID for domestic air travel. Not sure if your state’s driver’s license and ID are Real ID compliant? Check your state’s status. For a complete list of acceptable forms of identification to fly domestically visit REAL ID.
Yes. U.S. citizens born in Jerusalem will be able to request either “Jerusalem” or “Israel” as their place of birth when applying for U.S. passports, and either “Jerusalem” or “Jerusalem, Israel” when applying for Consular Reports of Birth Abroad (CRBAs) and Consular Reports of Death Abroad (CRDAs).
Please note you do not need to reapply for a new U.S. passport, CRBA, or CRDA because your document will remain valid after this change in our policy. If you choose to renew or reapply for a consular document with the new place of birth designation, you must pay all applicable fees.
U.S. citizens born in Jerusalem who do not specify their place of birth on applications for consular services as “Israel” will continue to be issued documents that indicate their place of birth as “Jerusalem.”
Please visit our International Megan's Law page to learn more.
The Special Issuance Agency, located in Washington, D.C., issues passports to U.S. citizens traveling abroad for the U.S. government, their dependents (if permitted to accompany them), and certain others who are exempt by law from payment of the passport fee. You can access their site only if you are using a U.S. government-owned computer or device.
If you are overseas and your passport expired on or after January 1, 2020, you may be able to use your expired passport to return directly to the United States until December 31, 2021.
You qualify for this exception if all the following are true:
You do not qualify for this exception if:
The Department of Homeland Security maintains discretion to reject any U.S. passport holder in accordance with 22 Code of Federal Regulations (CFR) 53.2(b)(7) and 8 CFR 235.1(b).
Since August 2007, the U.S. has been issuing only e-passports. An electronic passport has a small integrated circuit (or “chip”) embedded in the back cover.
The chip securely stores:
The most visible changes to the new passport book are the polycarbonate, multi-layered plastic, data page, and the passport number, which now includes both letters and numbers.
Visit Next Generation Passport for more information.
A parent or legal guardian may sign the passport if the child is too young to sign his or her own name. To do so, a parent or legal guardian must print the child’s name and sign his or her own name in the space provided for the signature. The parent or legal guardian must also write his or her relationship to the child in parenthesis next to the signature (e.g., parent or legal guardian) so we know who signed for the child.
Yes. For a complete explanation of Parental Consent for a Minor's passport application go to Children Under 16.
You cannot renew your child's passport. If your child is under age 16, he or she must appear in person with you and the child's other parent or guardian to apply. A child's application must be submitted in person at a passport agency or authorized passport application acceptance facility. It cannot be renewed by mail. For more information go to Children Under 16.
Parents may enroll their U.S. citizen children under the age of 18 in the Children’s Passport Issuance Alert Program (CPIAP), one of the Department of State’s most important tools for preventing international parental child abduction. If a passport application is submitted for a child who is enrolled in CPIAP, the Department attempts to alert the parent or parents to verify whether the parents approve passport issuance.
If the mailing address you provided on your child's application has changed and you're waiting for his or her U.S. passport book, passport card, or return of citizenship evidence documents, please contact the National Passport Information Center. You do not need to contact us if your child's address changed after you received their passport. When completing your child's passport application, we recommend you add your name in the “In Care Of” part of the Mailing Address section on Form DS-11.
If you fail to provide the information, you will encounter a delay in processing and/or denial of your passport application. You will also be subject to a $500 penalty enforced by the IRS pursuant to Section 6039E of the Internal Revenue Code (26 U.S.C. 6039E). All questions on this matter should be directed to the nearest IRS office.
If you would like to apply for a U.S. passport, and you don’t have a Social Security number, you will need to submit a statement, signed and dated, which includes the phrase, “I declare under penalty of perjury under the laws of the United States of America that the following is true and correct: I have never been issued a Social Security number by the Social Security Administration.”
You will need to submit a statement, signed and dated, which includes the phrase, “I declare under penalty of perjury under the laws of the United States of America that the following is true and correct: (Child's full name) has never been issued a Social Security number by the Social Security Administration.”
If you submit an application for a U.S. passport and do not provide a Social Security number, you will encounter a delay with the processing and/or denial of your passport application. Contact the Social Security Administration for information about obtaining a new or replacement Social Security number and card.
If you are outside the United States, we may be able to issue you a limited passport for direct return to the United States only. If you are in the United States, we cannot issue you a passport unless you provide your Social Security number.
The passport card is the wallet-size travel document that can only be used to re-enter the United States at land border-crossings and sea ports-of-entry from Canada, Mexico, the Caribbean, and Bermuda. The card provides a less expensive, smaller, and convenient alternative to the passport book for those who travel frequently to these destinations by land or by sea. The passport card cannot be used for international travel by air.
The passport card was designed for the specific needs of northern and southern U.S. border communities with residents that cross the border frequently by land. The passport book is the only document approved for international travel by air.
See the Department of Homeland Security's Western Hemisphere Travel Initiative site.
You use the same form that you would use to apply for a passport book (DS-11 or DS-82). There is a checkbox on the form for you to indicate that you are applying for a passport card.
If you already have a passport book and you are eligible to use Form DS-82 (renewal by mail), you may apply for a passport card using DS-82 even if this is your first passport card. Otherwise you will need to use form DS-11 to apply for a passport card.
Yes, simply check the appropriate box at the top of the form to indicate that you would like to apply for both products.
If you already have a passport book and are eligible to use Form DS-82, you may apply for your new passport card by mail using Form DS-82. You may renew your passport book at the same time using the same form.
See Processing Times. The processing time for the passport card is the same as for the passport book. Please note: passport cards are sent to you via First Class Mail. We do not send cards using a 1-2 day delivery service.
Contact the Vital Statistics office in the state where you were born.
If you were born in the U.S. and there is no birth record on file, you will need several different documents to substantiate your citizenship. You will need:
To learn more, visit Citizenship Evidence.
If you were born outside the U.S. and your U.S. parent(s) did not register your birth at the U.S. embassy or consulate, you may apply for a U.S. passport. You will need:
To learn more, visit Citizenship Evidence.
Request a Certification of Report of Birth or learn more about birth records for U.S. citizens and nationals born abroad.
As of December 2010, the Certification of Report of Birth (DS-1350) is no longer issued. Instead, you may request multiple copies of your Consular Report of Birth Abroad (FS-240). All previously issued DS-1350s are still valid as proof of identity, citizenship and for other legal purposes.
If you were born in the Panama Canal Zone, learn how to request multiple copies of your PCZ Birth Certificate.
If your Consular Report of Birth Abroad (FS-240) is lost or damaged, learn how to Request a Replacement.
To change a name or update your Consular Report of Birth Abroad (FS-240), learn how to Request an Amendment.
The Department introduced a redesigned Consular Report of Birth Abroad (FS-240) in January 2011. The new design has state-of-the-art security features to help prevent fraud and identity theft. The FS-240 is an official record confirming that a child born abroad to a U.S. citizen parent or parents acquired U.S. citizenship at birth and serves as proof of citizenship.
You may now request multiple copies of your Consular Report of Birth Abroad (FS-240).
As of December 2010, the Certification of Report of Birth (DS-1350) is no longer issued. All previously issued FS-240 or DS-1350 documents are still valid as proof of identity, citizenship and for other legal purposes.
Request one or more copies of your Certificate of Witness to Marriage (Abroad).
For information on how to obtain copies of your passport records see Obtain Copies of Passport Records.
Technological advances have changed the way passport photos may be taken and the way that the U.S. Department of State processes the photos. See Passport Photos for more information.
To ensure your customers have the most up-to-date information regarding passports, direct them to travel.state.gov. There they will find information about passport requirements, where to apply, how to download an application, and more.
You must submit one photo with your passport application.
Photos must be printed on matte or glossy photo quality paper.
Your head should be between 1 inch and 1-3/8 inches (between 25 and 35 mm) from the bottom of your chin to the top of your hair. If you are submitting a digital image, then your head should be between 50% and 69% of the image's total height from the top of the head, including the hair, to the bottom of the chin.
No, you may not. Just take them off for your passport photo.
If you cannot remove your glasses for medical reasons, you'll need to obtain and submit a signed statement from your doctor with your passport application.
You may wear a hat or head covering, but you must submit a signed statement that verifies that the hat or head covering is part of recognized, traditional religious attire that is customarily or required to be worn continuously in public or a signed doctor's statement verifying the item is used daily for medical purposes.
Your full face must be visible and your hat or head covering cannot obscure your hairline or cast shadows on your face.
No, the child must be the only person in the photo. Nothing used to support the child should be in the camera's frame, including the arms or hands of a parent holding the child.
It is acceptable if an infant's eyes, particularly a newborn's, are not, or are not entirely, open. All other children must have their eyes open and looking straight ahead towards the camera.
When taking a photo of your baby or toddler, no other person should be in the photo, and your child should be looking at the camera with his or her eyes open.
Lay your baby on his or her back on a plain white or off-white sheet. This will ensure your baby's head is supported and provide a plain background for the photo. Make certain there are no shadows on your baby's face, especially if you take a picture from above with the baby lying down.
Cover a car seat with a plain white or off-white sheet and take a picture of your child in the car seat. This will also ensure your baby’s head is supported.
Yes, you can use a digital camera. However, most webcams and mobile phones cannot provide images of sufficient quality.
Copied or digitally scanned photos of official documents will not be accepted. In addition, photos must not be digitally enhanced or altered to change your appearance in any way.
No. Snapshots, magazine photos, low-resolution vending machine photos, mobile device photos, or full-length photographs are not acceptable.
New photos are only required if your appearance has significantly changed from what is in your photo. Growing a beard or coloring your hair would not constitute a significant change. If you can still be identified from the photo in your current passport, you do not need to apply for a new passport.
You may have to apply for a new passport if you have:
If the appearance of your child under the age of 16 has changed due to the normal aging process, you do not need to apply for a new passport for him or her.
Yes, you can wear jewelry and piercings and show your tattoos. Jewelry and piercings should not block large portions of your face. Permanent tattoos are fine for your photo as well and don't need to be covered.