To qualify for life-or-death emergency service, your immediate family member must be a parent, legal guardian, child, spouse, sibling, or grandparent. We do not consider aunts, uncles, cousins, or other relatives to be immediate family members for the purposes of life-or-death emergency service.  If you are traveling to another country for medical services or to get medication, you will not qualify for life-or-death emergency service. 

If you're traveling in more than 72 hours, learn more about Where to Apply.

If you're traveling within 72 hours (3 business days) because of a life-or-death emergency, you must get documentation to see if you qualify for life-or-death emergency service before we can make an appointment. 

Please follow these steps in order:

1. Get documentation of the emergency such as a death certificate, statement from a mortuary, or a letter from the hospital (on hospital/clinic letterhead, signed by the doctor/medical professional, explaining your relative’s medical condition).
2. If the documentation of the emergency is not in English, you must have it translated by a professional translator. Examples include a death certificate, statement from the mortuary, or letter from the hospital. The translation does not need to be notarized.
3. Get proof that you are traveling internationally in the next 72 hours (3 business days) such as an itinerary or airline ticket.
4. Complete a passport application with supporting documents (such as proof of identity and citizenship), get a passport photo, and make sure you have valid government-issued photo identification (such as a driver’s license or identification card).
5. Call us to see if you qualify for life-or-death emergency service. If you qualify, we will try to make an appointment for you. We cannot guarantee that you will have your passport in time for travel. The number you should call depends on the day of the week, and time of day:   

• On Mondays through Fridays (except federal holidays) from 8:00 a.m. to 5:00 p.m. (ET), call 1-877-487-2778/ 1-888-874-7793 (TTY/TDD).
• After 5:00 p.m. ET on Mondays through Fridays, and on Saturdays, Sundays, and federal holidays, call 202-647-4000.
• Do not call 202-647-4000 from 8:00 a.m. to 5:00 p.m. on Mondays through Fridays.