The National Passport Information Center is available to answer your passport questions. 

Please note: If you're outside the United States, please contact the nearest U.S. Embassy or Consulate.

Passport Questions?

• Phone: 1-877-487-2778/ 1-888-874-7793 (TDD/TTY)
  • Customer service representatives are available:
        Monday- Friday            8:00 a.m. to 10:00 p.m. Eastern Time
        Saturday                     10:00 a.m. to 3:00 p.m. Eastern Time
        *Except on Federal Holidays
  • Automated passport information is available 24 hours a day, 7 days a week.
  • Se habla español.
• Email: NPIC@state.gov 
  • Most email inquiries are answered within 24 hours.
  • Please call for the status of your passport. We cannot email that information.
  • Do not email for travel emergencies. Contact us by phone only.

Make an Appointment at a Passport Agency

• Online: Online Passport Appointment System
• Phone:  1-877-487-2778 or 1-888-874-7793 (TDD/TTY). Se habla español.

Most customers should apply at an acceptance facility or renew by mail (if eligible). 

Passport agencies provide special service to customers traveling within two weeks or in need of a visa in less than four weeks. You must make an appointment to apply at a passport agency.

Life or Death Emergencies

If you have a life or death travel emergency outside of normal business hours, please call (202) 647-4000.

Feedback

If you have a compliment or a complaint, we want to hear from you. You can provide feedback online, via phone, or in person.

• Online: Complete a Customer Survey Form
• Phone: 1-855-865-7755
      Monday- Friday:   8:00 a.m. to 10:00 p.m. Eastern Time
      Saturday:            10:00 a.m. to 3:00 p.m. Eastern Time
      *Except Federal Holidays
• Kiosk: Located at a passport agency or center. Press the button that best describes your experience at the agency. 

Website Issues

Complete a Website Issues form to report technical problems with our website.