Our expedited service commitment is to process your passport application within 20 business days from the date we receive your application at a passport agency or center (or from the date you request expedited service). This means if you applied for expedited service on or after September 28, 2020 you should have received your passport or a letter requesting more information in approximately 4-6 weeks door-to-door if you requested expedited service. If you did not receive your passport or a letter requesting more information in this time period, you can request a refund of the $60 expedited service fee. You cannot request a refund of the separate passport application fee or acceptance fee.
IMPORTANT NOTE: We consider refund requests on a case-by-case basis. We cannot refund passport execution fees, nor refund missed travel. We cannot refund passport application fees except in very limited circumstances outlined in 22 C.F.R. § 51.53(a).
If you applied at a passport acceptance facility or through the mail, your application should generally arrive at a passport agency or center approximately 14 days later. Go to our Application Status page for more information.
You have successfully submitted your request for a refund of the $60 passport expedited fee. Please check your email for a confirmation message.
Due to a technical issue, we did not receive your request for a refund of the $60 passport expedited fee. Double check all form fields and submit your request again. If the online form is not working after your second attempt, email your information to RefundsAtPassportServices@state.gov.
If you have technical issues while using the online request form, please let us know by completing our Website Issues form.
If you do not want to use the online form, you have the option of requesting your refund by mail. Send your request to:
U.S. Department of State
2999 Passport PL
Washington, D.C. 20522-2999
Include the following information:
Note: If you changed your name, mailing address, or date of birth after you submitted your refund request, please call us at 1-877-487-2778 and we will assist you.
|As of||Processing Time|
|September 28, 2020||20 days|
|March 19, 2020||Suspended|
|December 1, 2016||8 days|
|November 1, 2016||5 days|
|December 1, 2015||8 days|
|October 26, 2015||5 days|
|January 1, 2015||8 days|
|November 1, 2014||5 days|
|February 26, 2014||8 days|
|June 26, 2008||5 days|