Refund of Expedite Passport Fee

Update: Change in Processing Times Due to COVID-19

On March 19, 2020, we temporarily suspended expedited passport processing for customers applying at an acceptance facility or renewing by mail. At our passport agencies and centers, we restricted in person service and expedited passport processing to cases involving life-or-death emergencies.

You will not receive expedited service if you applied at an acceptance facility or renewed by mail on March 20 or later. As of March 20, passport agencies and centers are only offering service to customers who are traveling internationally in the next 72 hours (3 business days) due to a life-or-death emergency.

On June 2, we announced our plan to reopen in three phases. We will not offer expedited service until phase three of our reopening plan.

Expect delays receiving your refund of the expedite passport fee as our agencies and centers resume operations in three phases. Please do not submit a second, duplicate request for your refund because it will delay processing your original request.

Service Commitment

On March 19, 2020, we temporarily suspended expedited passport processing for customers applying at an acceptance facility or renewing by mail. At our passport agencies and centers, we restricted in person service and expedited passport processing to cases involving life-or-death emergencies.

On and before March 19, 2020, our expedited service commitment was to process your passport application within 8 business days from the date we receive your application at a passport agency or center (or from the date you request expedited service). This means if you applied for expedited service on or before March 19 you should have received your passport or a denial letter in approximately 2-3 weeks door-to-door if you requested expedited service. If you did not receive your passport or a denial letter in this time period, you can request a refund of the $60 expedited service fee. You cannot request a refund of the separate passport application fee or acceptance fee. 

Expect delays receiving your refund as our agencies and centers resume operations in three phases. Please do not submit a second, duplicate request for your refund because it will delay processing your original request.

Request a refund of the expedite fee, if:

  • You paid the $60 fee for expedite service when you applied, and
  • You have reason to believe that you did not receive expedited service.  

If you applied at a passport acceptance facility or through the mail, your application should arrive at a passport agency or center approximately 7-10 days later. Go to our Application Status page for more information.  

How to Request a Refund of the Expedite Fee

Refund requests by email:
Email RefundsAtPassportServices@State.gov with the following information:

Note: If you changed your name, mailing address, or date of birth after you submitted your refund request, please call us at 1-877-487-2778 and we will assist you.

Refund requests by mail:
Mail your refund request to:

U.S. Department of State
Service Refund
2999 Passport PL
Washington, D.C. 20522-2999

Include the following information:

Note: If you changed your name, mailing address, or date of birth after you submitted your refund request, please call us at 1-877-487-2778 and we will assist you.

How long will it take to process my refund request?

Expect delays receiving your refund as our agencies and centers resume operations in three phases. Please do not submit a second, duplicate request for your refund because it will delay processing your original request.

IMPORTANT NOTE: We consider refund requests on a case-by-case basis. We cannot refund passport execution fees, nor refund missed travel. We cannot refund passport application fees except in very limited circumstances outlined in 22 C.F.R. § 51.53(a).

ALL / ALL /

Archived Expedited at an Agency Service Commitment

Passport Processing Times Archive
As ofProcessing Time
Dec 01, 20168 Days
Nov 01, 20165 Days
Dec 01, 20158 Days
Oct 26, 20155 Days
Jan 01, 20158 Days
Nov 01, 20145 Days
Feb 26, 20148 Days
Jun 16, 20085 Days