Service Commitment

Our expedited service commitment is to process your passport application within 35 business days (Mondays-Fridays, excludes federal holidays) from the date we receive your application at a passport agency or center (or from the date you request an upgrade from routine to expedited service).

Please note that expedited service can take 5-7 weeks. Our processing times begin the day we receive your application at a passport agency or center, not the day you mail your application or apply for a passport at a local acceptance facility.

If you did not receive your passport in this time period, you can request a refund of the $60 expedited service fee. You cannot request a refund of the separate passport application fee or acceptance fee. 

IMPORTANT NOTE: We consider refund requests on a case-by-case basis. We cannot refund passport execution fees, nor refund missed travel. We cannot refund passport application fees except in very limited circumstances outlined in 22 C.F.R. § 51.53(a).

Request a refund of the expedite fee, if:

• You paid the $60 fee for expedite service when you applied, and
• You have reason to believe that you did not receive expedited service.  

If you applied for expedited service at a passport acceptance facility or through the mail, your application may not arrive at a passport agency or center until 2 weeks after the day you apply. Go to our Application Status page for more information.

Submit your Request Online

1. Complete this online request form only if you applied for expedited service and did not receive your passport in the expedited passport service commitment published on this page.
2. Include your full legal name as it appears on your passport application. 
3. Your 9-digit Application Number is available by checking the Online Passport Status System if you applied by mail or in person, or by logging in to your MyTravelGov account if you renewed online. You must get this number before submitting your refund request. 
4. Let us know in the last form field (Please explain ...) if you are requesting a refund of the expedited fee for yourself or someone else.
5. After you click Submit, you should receive an automated email at the email address you provided. Do not submit a second, duplicate request for your refund because it will delay processing your original request.
6. Once we receive your request, it will take us up to 6 weeks to process your refund. 

Report Technical Issues

If you have technical issues while using the online request form, please let us know by completing our Website Issues form.