Refund of Expedite Passport Fee

Service Commitment

Our expedited service commitment is to process your passport application within 20 business days from the date we receive your application at a passport agency or center (or from the date you request an upgrade from routine to expedited service).

Please note that expedited service can take up to 12 weeks from the day the application is submitted to the day a new passport is received. The 12-week timeframe includes up to 6 weeks processing and 6 weeks mailing on the front and back end.

If you did not receive your passport or a letter requesting more information in this time period, you can request a refund of the $60 expedited service fee. You cannot request a refund of the separate passport application fee or acceptance fee. 

IMPORTANT NOTE: We consider refund requests on a case-by-case basis. We cannot refund passport execution fees, nor refund missed travel. We cannot refund passport application fees except in very limited circumstances outlined in 22 C.F.R. § 51.53(a).

Request a refund of the expedite fee, if:

  • You paid the $60 fee for expedite service when you applied, and
  • You have reason to believe that you did not receive expedited service.  

If you applied for expedited service at a passport acceptance facility or through the mail, your application may not arrive at a passport agency or center until up to 6 weeks after the day you apply. Go to our Application Status page for more information.

Submit your Request Online

  1. Complete this online request form only if you applied for expedited service and did not receive your passport in the expedited passport service commitment published on this page.
  2. Include your full legal name as it appears on your passport application. 
  3. Your 9-digit Application Number is available by checking the Online Passport Status System or calling the National Passport Information Center. You must get this number before submitting your refund request. 
  4. Let us know in the last form field (Please explain ...) if you are requesting a refund of the expedited fee for yourself or someone else.
  5. After you click Submit, you should receive an automated email at the email address you provided. Do not submit a second, duplicate request for your refund because it will delay processing your original request.
  6. Once we receive your request, it will take us up to 6 weeks to process your refund

Expedite Refund Request Form

*Required Fields

Your must enter your first name here
Your must enter your middle name here
Your must enter your last name here
You must enter your email address here.
You must enter your phone number
You must enter your 9-digit application number here.
You must enter your address
You must enter your city.
You must enter your state
You must enter your zip code.
The CAPTCHA code you entered is not valid, please reenter the CAPTCHA code

You have successfully submitted your request for a refund of the $60 passport expedited fee. Please check your email for a confirmation message.

Due to a technical issue, we did not receive your request for a refund of the $60 passport expedited fee. Double check all form fields and submit your request again. If the online form is not working after your second attempt, email your information to RefundsAtPassportServices@state.gov.

Report Technical Issues

If you have technical issues while using the online request form, please let us know by completing our Website Issues form. 

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Submit your Request by Mail

Instructions

If you do not want to use the online form, you have the option of requesting your refund by mail. Send your request to:

U.S. Department of State
Service Refund
2999 Passport PL
Washington, D.C. 20522-2999

Include the following information:

Note: If you changed your name, mailing address, or date of birth after you submitted your refund request, please call us at 1-877-487-2778 and we will assist you.

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Archived "Expedited at an Agency" Service Commitments

Chart of Processing Times

As of Processing Time
September 28, 2020  20 days
March 19, 2020 Suspended
December 1, 2016 8 days
November 1, 2016 5 days
December 1, 2015 8 days
October 26, 2015 5 days
January 1, 2015 8 days
November 1, 2014 5 days
February 26, 2014 8 days
June 26, 2008 5 days