New Orleans Passport Center

COVID-19 Update: Phase Two of Reopening

As of Monday, August 24, this passport agency is entering phase two of our three-phase reopening plan. During phase two, most staff will return to the agency and we will be able to resume processing more of the applications we already received. Applications will be processed on a first in, first out basis, beginning with the oldest applications received.

While we will continue prioritizing customers who need a passport in the next 72 hours (3 business days) for a life-or-death emergency only, we will also offer more appointments for life-or-death emergencies. We will offer services at our agency by appointment only. Staff and customers should wear cloth face coverings in all common areas, including our lobbies, and continue to observe social distancing. During phase two, we recommend customers wait to submit new or renewal applications as delays will continue.

Learn more about our current operations and plans to reopen in phases on our COVID-19 Update page or our Frequently Asked Questions page.

Hours: 
8:00 a.m. to 3:30 p.m.
Monday through Friday

By Appointment Only
Closed Federal Holidays

Mailing Address:
U.S. Department of State
New Orleans Passport Center
CA/PPT/NO
44132 Mercure Cir.
PO Box 1115
Sterling, VA 20166-1115

 
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How to Apply at a Passport Agency

1. Find out if you're eligible

If you have a life-or-death emergency, please see Life-or-Death Emergencies.

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2. Collect all your application materials

We have an online form filler so you can fill out your form and print it before you arrive for your appointment. You can also print a PDF of your form and complete your form by hand in blue or black ink before you arrive. Both these options reduce the amount of time you spend in our lobby on the day of your appointment. While we have forms available in our lobby, we ask that you bring your own blue or black ink pen to protect the health of other customers and our employees.
  • Appointment confirmation number
  • Printed proof of international travel
    • If you are flying internationally, you must provide a flight receipt or an itinerary. If you are traveling by land or sea to Canada, Mexico, Bermuda, or the Caribbean, you can provide a hotel reservation, cruise tickets, or international car insurance.
  • Completed form(s)*
  • All required supporting documents*
  • One passport photo
  • Application fee and expedite fee. We accept:
    • Major credit cards
    • Debit/Check card (not ATM cards)
    • Cash (Exact amount only- no change provided)
    • Checks
    • Bank Draft or Money order
  • If you are applying for a child under 16, both parents and child must be present to apply. You must submit documentation that shows parental relationship to that of the child applying for a passport.  See Children Under 16 for a full list of requirements and documents.

*The agency accepts all forms for first-time and renewal customers. Not sure what forms or supporting documents you need? Start at the Passport Application Wizard.

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3. Make an appointment

You must make an appointment to apply at a passport agency. Be sure to write down your appointment confirmation number.

To make an appointment, visit the Online Passport Appointment System.

You may also call 1-877-487-2778 or 1-888-874-7793 (TDD/TTY), se habla español.

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4. Arrive early to your appointment

Customers are required to wear face coverings to be able to enter the agency.
  1. We suggest you arrive 30 minutes early to go through security screening. Weapons, food, and drinks (except water in a sealable bottle) are not allowed.
  2. Take the elevator to the 13th floor, Suite 1300.
  3. Check in at the Information Desk. Give them your appointment confirmation number to verify your appointment.
  4. Be seated and wait until we call your number.
  5. When we call your number, go to your assigned window.
  6. A Department of State employee will review your application and supporting materials and discuss available delivery options.

Please note: We may not see you exactly at your appointment time.

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Getting Here

Parking Information

Paid parking is available in the One Canal Place parking garage, as well as in several lots nearby.

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Travel Advisory for States

  • In response to increased rates of COVID-19 transmission, several states and cities have placed travel advisories for anyone traveling from states that have a significant degree of community-wide spread of COVID-19.
  • The travel advisories may require travelers to self-quarantine for 14 days. Additionally, exceptions may apply for transiting through the state by car, train, bus, or airplane.
  • Customers who schedule an appointment at an agency/center that is located out of state should check for travel advisories of the state where the passport agency/center is located.