El Paso Passport Agency

COVID-19 Update: Safely Working for You

July 13, 2020

To prevent the spread of COVID-19 and protect our workforce and customers, we significantly reduced passport operations in March 2020. We temporarily suspended expedited passport processing and restricted service to cases involving life-or-death emergencies. As global conditions evolve and U.S. states begin to reopen, we are resuming operations in phases. We ask for your patience as we safely work on your application.

As of Monday, July 13, a total of 11 passport agencies and centers are in phase one, and 5 agencies and centers are in phase two of our three-phase reopening plan. Go to our Passport Agency and Center page for more information.

You can apply at an acceptance facility or renew by mail now, but unless you have a life-or-death emergency, you will experience delays before receiving your passport and the return of your citizenship documents such as previous passports, and birth and naturalization certificates.

Learn more about our current state of operations and plans to reopen in phases on our COVID-19 Update page and our Frequently Asked Questions page.                  

Physical Address:
Anson Mills Building
303 N. Oregon St.
El Paso, TX 79901

 

Hours: 
7:30 a.m. to 3:00 p.m.
Monday through Friday

By Appointment Only
Closed Federal Holidays

Mailing Address:
U.S. Department of State
El Paso Passport Agency
CA/PPT/EP
44132 Mercure Cir.
PO Box 1073
Sterling, VA 20166-1073

 
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How to Apply at a Passport Agency

1. Find out if you're eligible

If you have a life-or-death emergency, please see Life-or-Death Emergencies.

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2. Collect all your application materials

We have an online form filler so you can fill out your form and print it before you arrive for your appointment. You can also print a PDF of your form and complete your form by hand in blue or black ink before you arrive. Both these options reduce the amount of time you spend in our lobby on the day of your appointment. While we have forms available in our lobby, we ask that you bring your own blue or black ink pen to protect the health of other customers and our employees.
  • Appointment confirmation number
  • Printed proof of international travel
    • Examples: Flight receipt, flight itinerary, hotel reservation, cruise tickets, international car insurance
  • Completed form(s)*
  • One passport photo
  • Application fee and expedite fee. We accept:
    • Major credit cards
    • Debit/Check card (not ATM cards)
    • Cash (exact amount only- no change provided)
    • Checks
    • Bank Draft or Money order
  • If you are applying for a child under 16, both parents and child must be present to apply. You must submit documentation that shows parental relationship to that of the child applying for a passport.  See Children Under 16 for a full list of requirements and documents.

*The agency accepts all forms for first-time and renewal customers. Not sure what forms or supporting documents you need? Start at the Passport Application Wizard.

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3. Make an appointment

You must make an appointment to apply at a passport agency. Be sure to write down your appointment confirmation number.

To make an appointment, visit the Online Passport Agency Appointment System.
 
You may also call 1-877-487-2778 or 1-888-874-7793 (TDD/TTY), se habla español.
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4. Arrive early to your appointment

Customers are required to wear face coverings to be able to enter the agency.
  1. We suggest you arrive 30 minutes early to go through security screening. Weapons, food, and drinks (except water in a sealable bottle) are not allowed.
  2. Take the elevator to the 7th floor.
  3. Check in at the Information Desk. Give them your appointment confirmation number to verify your appointment.
  4. Be seated and wait until we call your number.
  5. When we call your number, go to your assigned window.
  6. A Department of State employee will review your application and supporting materials and discuss available delivery options.

Please note: We may not see you exactly at your appointment time.

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Getting Here

Parking Information

Metered parking is available, and the Anson Mills Parking Garage has rates up to $8/day.