San Juan Passport Agency

Know Before You Go: Travel Advisories for Out-of-State Customers

  • In response to increased rates of COVID-19 transmission, many states have travel advisories for anyone traveling from states that have a significant degree of community-wide spread of COVID-19.
  • The advisories may require out-of-state travelers to self-quarantine for 14 days. Exceptions may apply for transiting through the state by car, train, bus, or airplane.
  • Customers who want to schedule an appointment at an agency or center that is located out of state should check for travel advisories in the state where the passport agency or center is located.

Physical Address:
Centro Gubernamental Minillas
Torre Norte, Piso 9
Avenida Jose de Diego, Parada 22
San Juan, Puerto Rico 00940

Hours: 
7:30 a.m. to 2:00 p.m. (Atlantic Time)
Monday through Friday

By Appointment Only
Closed Federal Holidays

Mailing Address:
U.S. Department of State
San Juan Passport Agency
CA/PPT/SJ
44132 Mercure Cir.
PO Box 1146
Sterling, VA 20166-1146

 
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How to Apply at a Passport Agency

1. Find out if you're eligible

To apply at this passport agency, you must meet all of the following requirements:

  • Make an appointment online or call us at 1-877-487-2778
  • Be traveling internationally within 72 hours (3 business days)
  • Be able to show printed proof of international travel (such as your flight itinerary, hotel reservation, cruise tickets, or international car insurance)
  • Pay the $60 expedite fee in addition to the regular application fees.
  • Note: you can schedule your appointment up to 2 weeks before your international travel but the date of your appointment must be within 3 business days of your international travel. If you need a foreign visa, the date of your appointment must be within 10 business days of your international travel.

If you have a life-or-death emergency, please see Life-or-Death Emergencies. If you don't meet the requirements for an appointment, please see Where to Apply for other options.

Please Note: If you were born in Puerto Rico, or are a naturalized U.S. citizen, you do not need a U.S. Passport Book or U.S. Passport Card to travel anywhere that is considered under U.S. jurisdiction, including the continental United States of America, Alaska, Hawaii, the U.S. Virgin Islands (St. Thomas, St. Croix, and St. John), and other U.S. territories.     

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2. Collect all your application materials

 
  • Appointment confirmation number
  • Proof of international travel
    • If you are flying internationally, you must provide a flight receipt or an itinerary. If you are traveling by land or sea to Canada, Mexico, Bermuda, or the Caribbean, you can provide a hotel reservation, cruise tickets, or international car insurance.
  • Completed form(s)*
  • All required supporting documents*
  • One passport photo
  • Application fee and expedite fee. We accept:
    • Major credit cards
    • Debit/Check card (not ATM cards)
    • Cash (exact amount only- no change provided)
    • Checks
    • Bank Draft or Money order
  • If you are applying for a child under 16, both parents and child must be present to apply. You must submit documentation that shows parental relationship to that of the child applying for a passport.  See Children Under 16 for a full list of requirements and documents.

*The agency accepts all forms for first-time and renewal customers. Not sure what forms or supporting documents you need? Start at the Passport Application Wizard.

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3. Make an appointment

You must make an appointment to apply at a passport agency. Be sure to write down your appointment confirmation number.

To make an appointment, visit the Online Passport Appointment System.

You may also call 1-877-487-2778 or 1-888-874-7793 (TDD/TTY), se habla español.

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4. Arrive early to your appointment

Enter the building on Level P (the plaza level).  Only applicant or applicant and parents if applicant is minor will be allowed.  All customers MUST have facial covering and gloves to enter building.  Proof of Travel and emergency must be provided.

  1. We suggest you arrive 15 minutes early to go through security screening. Weapons, food, and drinks (except water in a sealable bottle) are not allowed.
  2. See the security officer at the entrance to the building on the Promenade Level.
  3. The Officer will direct you to take the elevator to the 9th floor.
  4. Check in at the Information Desk. Give them your appointment confirmation number to verify your appointment.
  5. Be seated and wait until we call your number.
  6. When we call your number, go to your assigned window.
  7. A Department of State employee will review your application and supporting materials and discuss available delivery options.

Please note: We may not see you exactly at your appointment time.

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Getting Here

Parking Information

Parking can be found at various public garages in the area.  There isn’t public parking available at the Minillas Government Center.