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Honolulu Passport Agency

Replacing passports lost in the Hawaii wildfires

If you lost your valid U.S. passport as a result of the recent wildfires in Hawaii, you may be eligible for a passport application fee waiver.

If you lost your passport in the wildfires and need a passport replacement urgently, you may also submit your application in person, without an appointment, at our agency. 

Note: The $60 expedite fee cannot be waived for expedited service.

Additional government resources: 

https://www.fema.gov/hawaii-wildfires

https://www.usa.gov/hawaii-wildfires

Hours: 
8:30 a.m. to 3:00 p.m.
Monday, Tuesday, Thursday, Friday

9:00 a.m. to 3:00 p.m.
Wednesday

By Appointment Only
Closed Federal Holidays

Mailing Address:
U.S. Department of State
Honolulu Passport Agency
CA/PPT/HH
44132 Mercure Cir.
PO Box 1076
Sterling, VA 20166-1076

Application Numbers Start With: 
12

 
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How to Apply at a Passport Agency

1. Find out if you're eligible

To apply at this passport agency, you must meet all of the following requirements:

  • Make an appointment by calling 1-877-487-2778 from 8:00 a.m. to 10:00 p.m. Eastern Time on Mondays through Fridays, or on Saturdays and Sundays from 10:00 a.m. to 3:00 p.m. Our appointment line is closed on federal holidays. 
  • We do not charge a fee to make appointments. If you are asked to pay for an appointment, you should consider the request to be fraudulent. We are not affiliated with any third-party appointment booking services. We may not be able to honor appointments booked via third parties. Do not attempt to book duplicate appointments. 
  • If you have not yet applied, you must be traveling internationally within 14 calendar days. If you have already applied, you must be traveling internationally within 5 calendar days. 
  • Be able to show printed proof of international travel (such as your flight itinerary, hotel reservation, cruise tickets, or international car insurance).
  • Pay the $60 expedite fee in addition to the regular application fees.
  • Note: your appointment must be within 14 calendar days of your international travel if you have not yet applied, or 5 calendar days if you have already applied. If you need a foreign visa, the date of your appointment must be within 28 calendar days of your international travel.

If you have a life-or-death emergency, please see Life-or-Death Emergencies. If you don't meet the requirements for an appointment, please see Where to Apply for other options.

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2. Collect all your application materials

  • Printed confirmation of your appointment
  • Printed proof of international travel
    • If you are flying internationally, you must provide a flight receipt or an itinerary. If you are traveling by land or sea to Canada, Mexico, Bermuda, or the Caribbean, you can provide a hotel reservation, cruise tickets, or international car insurance.
  • Completed form(s)*
  • All required supporting documents
  • One passport photo
  • Application fee and expedite fee
    • We recommend you pay using a credit or debit card** 

*We accept all forms for first-time and renewal customers. Not sure what forms or supporting documents you need? Start at the Passport Application Wizard.

**We also accept checks, money orders, and cash. Make checks and money orders payable to the "U.S. Department of State." If you pay in cash, you must provide the exact amount.   

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3. Make an appointment

You must make an appointment to apply at a passport agency. 

To make an appointment, call 1-877-487-2778. Se habla español. Be sure to keep track of the appointment confirmation number and the check-in instructions you will receive by email from the National Passport Information Center. You will need this information on the day of your appointment. 

If you are applying at a passport agency or center on the weekend, we will only accept your application. At your appointment, tell us if you want to pick up your passport on a different day or have us mail your passport to you.

If you are deaf or hard of hearing, call 1-888-874-7793 for TDD/TTY teletype services. 

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4. Arrive early for your appointment

 
  1. We suggest you arrive 15 minutes early to go through security screening. You must show valid government ID to enter the building. Weapons, food, and drinks (except water in a sealable bottle) are not allowed.
  2. Check in at the Information Desk. Give them your appointment confirmation number to verify your appointment.
  3. Be seated and wait until we call your number.
  4. When we call your number, go to your assigned window.
  5. A Department of State employee will review your application and supporting materials and discuss available delivery options.

Please note: We may not see you exactly at your appointment time.

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Getting Here

Parking Information

There is no public parking at the Federal Building in Honolulu. All parking is either street metered parking or parking garage.

Last Updated: November 28, 2023
Información en español

Make An Appointment at a Passport Agency or Center

We have two types of appointments: Life-or-Death Emergency Service and Urgent Travel Service. You cannot walk-in. We do not charge a fee to make an appointment.

You can only make an appointment by calling 1-877-487-2778. Se habla español. If you are deaf or hard of hearing, call 1-888-874-7793 for TDD/TTY teletype services. 

You cannot transfer your appointment to another customer. 

Helpful Links for How to Apply

Apply in Person

Renew by Mail

Children Under 16

Applicants 16 and 17

Change or Correct a Passport

Replacing a Limited Validity Passport

Passport Fees

Passport Photos

Where to Apply

Passport Wizard