Follow these steps to make an appointment:

1. Go to our Online Passport Appointment System.
2. Enter information about your travel plans to see if you qualify for an appointment. You may make an appointment for up to seven members of your household.
3. Enter your email address. We will email you a code which you must enter to continue making an appointment. Check your junk or spam folder if you do not see the code in your inbox.
4. Enter your mobile phone number. We will send you a text message with another code you must enter to continue making an appointment.
5. Complete the process of scheduling your appointment. 
6. Check your email for a message confirming the details of your appointment. The system will hold your appointment for 15 minutes. If you do not confirm your appointment within 15 minutes, you will need to start over.
7. If you need to cancel or change the appointment, click the link in the confirmation email to get information about your appointment. 

Follow these steps to make an appointment:

1. Call 1-877-487-2778 from 8:00 a.m. to 10:00 p.m. Eastern Time on Mondays through Fridays, or on Saturdays and Sundays from 10:00 a.m. to 3:00 p.m. Se habla español. 
2. If you are deaf or hard of hearing, call 1-888-874-7793 for TDD/TTY teletype services. 
3. We will provide you unique information that we will check on the day of your appointment to confirm your appointment is legitimate. If you are not the appointment holder, the passport agency or center will not be able to see you.
4. If you need to cancel or change your appointment, please call us. We will give your appointment to a new customer calling to make an appointment. You cannot transfer your appointment.

The first two digits of your nine-digit passport application locator number allow you to know which agency or center is working on your application. You can find your application locator number by checking our Online Passport Status System. 

You can find an agency or center's mailing address on each agency or center webpage. You can contact our locations by mail if:

We sent you a letter: If we need more information to process your application, we will send you a letter in the mail. Send the information to the full mailing address in Sterling, VA listed on your letter. Do not send information to the agency’s physical address.