New Zealand

Safety and security

Emergency phone numbers

Local authorities are responsible for investigating and prosecuting crimes and providing emergency services.

• Dial 111 for all emergency services.
• Dial 105 for all non-emergency services.

Cook Islands:

• Dial 999 for the police.
• Dial 998 for the ambulance.
• Dial 996 for the fire department.
• Dial 22499 for non-emergency services.

Niue:

• Dial 999 for all emergency services. 

Demonstrations 

Peaceful demonstrations are common. They may take place in response to political or economic issues. They may also occur on significant holidays, and during large events.

• Demonstrations can be unpredictable. Avoid areas around protests and other demonstrations.
• Check local media for updates and traffic advisories.

Crime

• The crime rates in New Zealand vary by locations but are low overall.
• Theft from cars, recreational vehicles, and hostels is common, especially in tourist spots.
• Theft, fraud, drug sales and violent crime do occur. However, tourists are not a primary target.
• Do not leave passports or other valuable items in unattended vehicles.
• Violent crime against tourists is rare. Stay alert and aware that you are more vulnerable in remote areas. 

Scams

Follow the Department of State guidelines to protect yourself from scams.

If you are a victim of a scam, learn how the FBI can help.

Financial scams and Internet romance scams are common in New Zealand. Be careful of anyone asking for money, especially those who start a "romantic" relationship online or claim local authorities want money. Scams often begin through online posts, emails, or letters. Scammers pretend to be U.S. citizens in need of help.

Common scams include:

• People claiming to be detained or hospitalized abroad
• Romance and online dating
• Money transfers
• Grandparent and relative targeting
• False text messages claiming that you owe fines or government fees

If using dating apps or websites in New Zealand: 

• Criminals may use dating apps to target potential victims for robbery or assault.
• Let your friends and family know where you are and consider sharing your location on your phone.
• Meet in a popular public place.
• Tell your family or friends all the details about the person you are meeting and how you met them (which app).
• Set up and talk using a video call before agreeing to meet in person. 
• Avoid locations where you can be isolated, like hotel rooms, private apartments or houses.
• Never leave food or drinks unattended at a bar or restaurant.
• Refuse offers of food or drinks from strangers.
• Have a communication plan with friends or family. Send updates to them on an agreed schedule. 

Victims of crime

Local authorities are responsible for investigating and prosecuting crime. You may report crimes to the local police by dialing 111.

• Review our information for Victims of Crime.

The U.S. embassy or consulate can:

• Replace a stolen or lost passport.
• Help you find medical care.
• Assist you in how to report a crime to the police.
• Contact relatives or friends with your written consent.
• Provide general information regarding the criminal justice system.
• Provide a list of local attorneys. We do not endorse or recommend any specific attorneys.
• Provide information on victim’s compensation programs in the United States.
• Provide an emergency loan for repatriation to the United States or limited medical support in cases of need.
• Help you find accommodation and options to travel home.

Victims of crime resources and organizations

The following organizations help victims of crime in New Zealand:

• Rape Prevention Education Safe to Talk: Dial 0800-044-334 or text 4334. This is a national sexual harm helpline providing confidential support and information 24 hours a day.
• Victim Support: Dial 0800-842-846. This is a nationwide line, available 24 hours a day.
• Lifeline: Dial 0800-543-354 or text 4357. This national organization provides confidential support for emotional and mental health concerns 24 hours a day.
• Youthline: Dial 0800-376-633 or text 234 for free, 24 hours a day. This national organization provides support and community resources for young people ages 12–24.
• Shine: Dial 0508-744-633. This organization offers specialized support for victims of domestic and family violence near Auckland.
• Are You OK, Family Violence Information Line: Dial 0800-456-450.
   This organization provides information, support, and referrals related to family violence.
• Accident Compensation Corporation (ACC): Dial 0800-101-996. This is New Zealand’s no-fault injury compensation scheme. It may provide coverage for medical treatment and recovery services related to injuries.

Sexual assault and domestic violence

• U.S. citizen victims of sexual assault are encouraged to contact the U.S. embassy and local law enforcement for assistance.
• U.S. citizen victims of domestic violence are encouraged to contact the U.S. embassy and local law enforcement for assistance.

Technology use abroad

Mobile devices are vulnerable to compromise, theft, and damage anywhere in the world. Follow these safe practices:

• Update all software (operating system and apps) before leaving the United States.
• Use reputable, U.S.-based VPN or VoIP applications.
• Don’t connect to public Wi-Fi networks.
• Research the safety of routes recommended by GPS. The fastest route is not always the safest.
• Be cautious using dating apps abroad, as scammers often target U.S. citizens.

Tourism safety

The tourism industry is regulated:

• Rules and safety inspections are regularly enforced. 
• Dangerous areas and activities are marked with signs.
• Trained and certified staff are usually there to help with organized activities.
• If you get injured, you can usually get medical help locally.
• In rural areas, it might take longer for medical help to arrive and help.
• U.S. citizens are encouraged to have medical evacuation insurance. 
• Review our information on Travel Insurance.
  

Local laws and customs

Criminal penalties

• U.S. citizens must follow local laws.
• If you break local laws, even by mistake, you could be deported, arrested, or imprisoned.
• Penalties for possessing, using, or trafficking in illegal drugs in New Zealand are severe. Convicted offenders can expect long jail sentences and heavy fines.
• In New Zealand, driving under the influence could land you in jail. Police often do roadside sobriety checks. The blood alcohol limit in New Zealand is lower than that in most U.S. states. See webpage on driving under the influence.
• Travelers who accidentally break local laws have been detained. Sometimes, this can be for a long time. You may also face criminal charges and even be convicted of a crime.
• You may be prosecuted in the United States for crimes committed abroad regardless of the local law. Review the information provided by the U.S. Department of Justice about crimes against minors abroad.
• Before you start a business or a profession in New Zealand seek information from the local authorities about what permits or licenses are required. 

Arrest notification

• If you are arrested or detained, ask officials to notify the U.S. embassy or consulate immediately. 

Counterfeit and pirated goods

Counterfeit and pirated goods are common in many destinations.

• They may be illegal according to local laws.
• Counterfeit and pirated goods may pose significant risks to consumer health and safety.
• You may be subject to fines or have to surrender counterfeit and pirated goods to authorities if you bring them back to the United States.

Learn more about U.S. restrictions on counterfeit and pirated goods:

• U.S. Customs and Border Protection
• U.S. Department of Justice

Customs rules

New Zealand is an island nation, and the government is serious about preserving its delicate ecosystem. The Ministry of Primary Industries (MPI) has strict rules about what can be imported into New Zealand.

• If you do not declare goods that could be quarantined, you can be fined up to NZD $100,000 or face up to 5 years in prison.
• You must declare goods considered a biosecurity risk. This includes items like honey, fresh fruit, seeds, and plants. If you ignore this, you can receive an instant fine of NZD $400.
• When importing a pet, you will need all veterinary documentation. There is also a quarantine period as a requirement.
• The MPI may seize and destroy unfinished wood products, used hiking shoes, gardening tools, fresh food items, and items such as used pet carriers.
• Clean any hiking equipment or sports gear before arriving to New Zealand. 

Faith-based travelers

Faith based travel includes pilgrimages, service projects, and mission work. Prepare for your travel using these resources:

• Faith-Based Travel
• Volunteering Abroad
• International Religious Freedom Reports

Gay and lesbian travelers

• There are no legal restrictions on consensual same-sex sexual relations, the provision of information or services to persons on the basis of real or perceived sexual orientation, or the organization of events focused on sexual orientation in New Zealand.
• Review our information for Gay and Lesbian Travelers.

Travelers with accessibility needs

The law in New Zealand prohibits discrimination against people with physical, sensory, psychosocial, intellectual or mental disabilities. The law is enforced.

• The most common types of accessibility may include accessible facilities, information, and access to services.
• Expect accessibility to be limited in public transportation, lodging, and general infrastructure.
• Every new building and major reconstruction in New Zealand must provide “reasonable and adequate” access for people with disabilities. However, most buildings were built before this requirement.
• Most facilities have wheelchair access.
• Many transport operators can provide accessible transport, but most need advance notice. Call ahead to describe your needs. Mobility parking permits are available.
• Rental repair and replacement parts for aids, equipment or devices may be limited. Service providers, such as sign language interpreters or personal assistants, are available in many areas.
• Public attitudes toward persons with disabilities are generally inclusive, and travelers should feel comfortable requesting assistance from service providers when needed.
• For more information on the availability of disability services in New Zealand, please visit the disability section of the New Zealand Ministry of Health website.
• Review our information on Accessibility Needs.

Students

• Review our information on Studying Abroad. 

Women travelers

• Review our information for Women Travelers.
• Review our information for Victims of Crime.

Human rights

• Review the Department of State’s Human Rights Report for your destination prior to traveling.

Health

Helpful Resources

• Centers for Disease Control and Prevention (CDC) New Zealand Traveler Information provides destination specific information on prevalent diseases and vaccination recommendations.
• CDC Medical Tourism information
• World Health Organization
• Medicine and Health
• Travel Insurance

Emergency numbers

• Dial 111 for emergency medical services. 

Ambulance services

• Ambulance services are widely available in urban areas. Due to the remote nature of many New Zealand locations, helicopter evacuation may be necessary for back-country emergencies. Check your insurance prior to travel to ensure this type of service is covered.

Medical payments and insurance

Make sure you know if your health insurance plan covers any medical expenses abroad. Most U.S. plans do not.

• The U.S. government does not pay medical bills.
• U.S. Medicare and Medicaid do not cover expenses or bills abroad.
• Most hospitals and doctors abroad do not accept U.S. health insurance.
• Medical care is not free in New Zealand. If you require medical attention, you will incur expenses, even if you are treated in a public healthcare facility.
• Private hospitals often need payment up front or proof of good insurance before providing treatment or admitting a patient.
• Make sure you know if your health insurance plan provides coverage abroad or reimbursement of payments. The CDC provides more information on types of insurance.
• We strongly recommend supplemental insurance to cover medical evacuation.
• If you purchase supplemental insurance, you are responsible for seeking reimbursement from the insurance provider. Follow their instructions for filing claims. 

Vaccinations

Stay up to date with the vaccines recommended by the U.S. Centers for Disease Control and Prevention.

• CDC Travelers’ Health
• World Health Organization Travel Advice

Healthcare facilities

• Health facilities are available throughout New Zealand. It may be harder to find adequate health care in rural areas. Specialty care typically requires a referral and can take weeks or months to secure.
• The U.S. embassy maintains a list of hospitals. We do not endorse or recommend any specific medical provider or clinic.

Medical tourism and elective surgery

We strongly recommend supplemental insurance to cover medical evacuation in the event of unforeseen medical complications.

• Medical tourism is a fast-growing industry. If you want healthcare abroad, you need to know that their medical systems are different from the United States. They don't follow the same rules. Before you travel for medical reasons, talk to your doctor.
• New Zealand has a well-regulated healthcare system, including private facilities offering elective procedures.
• Travelers considering medical treatment should ensure providers are appropriately accredited, understand costs in advance, and confirm access to emergency care.
• Medical expenses can be high, and travel medical insurance is strongly recommended
• Persons traveling to New Zealand for medical purposes require the proper “medical” visa. Check the Government of New Zealand’s website for more information. 

Prescription medications

• You may bring up to a 3-month supply of non-controlled prescription medications for personal use. You can bring up to a 1-month supply of controlled drugs, carried in original packaging with a doctor’s prescription. Additional requirements may apply.
• Check with the New Zealand Ministry of Health website to ensure the medication is legal in New Zealand.
• Medicinal cannabis products supplied in the United States (other than FDA-approved CBD products) generally cannot be brought into New Zealand. Please review the Ministry of Health’s rules on medication.

U.S. Customs and Border Protection (CBP) and the Food and Drug Administration (FDA) have rules for bringing medication back into the United States. If you buy medications abroad, the medications must meet CBP’s and the FDA’s requirements to bring them back legally.

The medications must also be for personal use and approved for use in the United States.

For more information:

• U.S. Customs and Border Protection
• Food and Drug Administration

Assisted Reproductive Technology (ART) and surrogacy

• Commercial surrogacy is illegal in New Zealand.
• Altruistic surrogacy is restricted under strict legal and ethical rules. It is not restricted just based on nationality.
• Intending parents, including foreign nationals, should be aware that parentage is not automatic. It generally requires court approval.
• Surrogacy arrangements involving ART must be approved by the Ethics Committee on Assisted Reproductive Technology (ECART). Intended parents may need to work with Oranga Tamariki, Ministry for Children, regarding parentage and adoption processes. Review the Ministry for Children website for more information.
• If you are considering traveling to New Zealand to have a child through use of assisted reproductive technology (ART) or surrogacy, please review our information on ART and Surrogacy Abroad. 

Water quality and food safety

• Tap water is generally safe to drink and use in cooking.
• Bottled water and beverages are generally safe. Use major brands and ensure the seal is intact.
• Many restaurants and hotels serve tap water unless bottled water is specifically requested.
• Follow standard food safety practices, including washing fruits and vegetables and ensuring food is properly prepared.

Altitude

Many cities in New Zealand, particular on the South Island, are at high altitude.

• Be aware of the symptoms of altitude sickness and take precautions before you travel.
• If you have a pre-existing medical condition, like diabetes or high blood pressure, talk with your doctor before traveling to high altitude cities like South Island.
• Visit the CDC website for more information about Travel to High Altitudes.

Air quality

Air pollution can be a significant problem in many destinations abroad.

• Check NASA’s Air Quality Forecast. It uses Artificial Intelligence (AI), historical data, and global pollution modeling to generate a 3-day forecast of expected air quality in New Zealand.
• For information about common air pollutants, check the CDC’s Air Quality page.
• For information about the U.S. Air Quality Index and health guidance, check out the EPA’s AirNow.
• For general health information, visit the Medicine and Health page.

Traffic laws

All traffic moves on the left in New Zealand. You should exercise extra caution if you are accustomed to driving on the right.

• Driving on the wrong side of the road is leading cause of serious injury and death for U.S. travelers in New Zealand.
• Make sure to follow the posted speed limit signs. The speed limits may be lower than expected. Police enforce the posted speed limit.
• Proceed carefully through intersections. Traffic circles are common throughout New Zealand. When approaching a traffic circle, always yield to traffic coming from the right—noting that traffic already in the circle has the right-of-way—and merge to the left into the circle. Left turns on a red traffic signal are not allowed.
• It is illegal in New Zealand to drive while texting or using a cell phone. 

Taxis and ride-shares

• Taxis and ride-shares are generally safe in New Zealand and are a common form of transportation. 

Public and commercial transportation

• New Zealand has public transport systems in all major cities and some towns. The public transportation systems in New Zealand are generally easy to use and reliable.
• Visit the website of New Zealand’s national tourist office and Ministry of Transport that are responsible for road safety.
• Review our information on Driving and Transportation Safety Abroad. 

Aviation safety oversight

• The U.S. Federal Aviation Administration (FAA) has found that New Zealand’s Civil Aviation Authority meets international standards for aviation safety oversight. FAA's website includes more information on its assessment program.