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Passport Service in Puerto Rico Resumes

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U.S. Passports News

Replacing your Passport After the Storm

As people return home after a major storm, they may find that their important documents (such as their passport, social security card, or birth certificate) have been lost or damaged. We understand this is a stressful time and are here to help you replace your lost or damaged U.S. passport book and/or passport card.

Please note:

  • If you’re a U.S. citizen who evacuated on U.S. government coordinated flights, learn about loan repayment and how to apply for a new passport. If you’re concerned about luggage that was left behind in Sint Maarten, please note that we are aware of the situation and we are making every effort to resolve it.  Once we have any update, we will make that information available.
  • If you applied for your passport in Puerto Rico and haven’t received it yet, please call 1-877-487-2778 or 1-888-874-7793 (TDD/TTY). The San Juan Passport Agency is closed until further notice.
  • If you are a U.S. citizen overseas and need to replace your lost or damaged passport contact the nearest U.S. embassy or consulate.

Replace a Damaged Passport

Passports that have water damage can no longer be used and should be replaced.  You must apply in person to replace a damaged passport at an acceptance facility or at a passport agency. You will need the following: 

  1. The damaged U.S. passport
  2. A signed statement explaining the damage
  3. Form DS-11 (Application for U.S. passport)
  4. Citizenship evidence*  (e.g. birth or naturalization certificate)
  5. A photocopy of citizenship evidence
  6. Present ID (in person)
  7. A photocopy of ID
  8. One passport photo
  9. Fees

Children under 16 must apply in person with both parents. See Children Under 16 for more information.

Replace a Lost Passport

To replace a lost passport, you will need to apply in person and include the following: 

  1. Form DS-64  (Statement regarding lost or stolen passport)
  2. Form DS-11 (Application for U.S. passport)
  3. Citizenship evidence*  (e.g. birth or naturalization certificate)
  4. A photocopy of citizenship evidence
  5. Present ID (in person)
  6. A photocopy of ID
  7. One passport photo
  8. Fees

Children under 16 must apply in person with both parents. See Children Under 16 for more information.

*If your citizenship evidence was lost or damaged during the storm, and you are unable to replace them before applying for your passport, you can request a file search if you have previously been issued a passport. 

Urgent Travel

If you are traveling in 2 weeks or less, or need a foreign visa in 4 weeks or less, you can make an appointment at one of our passport agencies for expedited service.  This is the quickest way to get your passport, and you will be charged an additional $60 expedite fee.

You can make an appointment online or call us at 1-877-487-2778. If you are not able to find an appointment that meets your travel needs, please call the number above, and we will do our best to accommodate you.  It is important to bring all necessary documents, including proof of travel, when you apply at a passport agency.  

Resources for replacing U.S. citizenship evidence: