What to Expect:
- Effective September 23, routine service can take up to 16 weeks from the day an application is submitted to the day a new passport is received.
- Expedite service (for an additional $60) can take up to 12 weeks from the day an application is submitted to the day a new passport is received. These door-to-door timeframes include both our processing times and mailing times on the front and back end.
Select Trackable Mail:
- Send your application to us via USPS Priority Mail Express and pay an extra $17.56 for 1-2 day delivery of your completed passport. These services provide the fastest turnaround and protect your important documents
Use Self-Service Tools Online: Get your questions answered immediately by using one of the self-service tools available on our site. Check online for your passport status. Customer service representatives will not give status updates over the phone.
Planning to Travel? Apply Early! Apply at least 4-6 months before planned travel. Due to limited availability for urgent travel appointments, we cannot guarantee you can receive in-person service at a passport agency or center. We are prioritizing customers with life-or-death emergencies. We do not charge a fee to make an appointment. Visit our Passport Agency and Center page to learn more.
Appointments are Limited, Must Be Scheduled by Phone: Call 1-877-487-2778 or 1-888-874-7793 TDD/TTY from 8:00 a.m. to 10:00 p.m. ET, Mondays through Fridays. Learn more to see if you qualify for an appointment.
Renew By Mail: Adults with 10-year passports can renew them by mail instead of appearing in person.
*If you applied over 16 weeks ago for routine service or 12 weeks for expedited service and have not received your passport, we may have sent you a letter requesting more information. We cannot continue processing your application until you respond to this letter. Learn more on our Respond to a Letter or Email page.