Passport Agencies and Centers Enter Phase One

The Department of State is pleased to announce 26 passport agencies and centers are in Phase 1 or Phase 2 of our planned three-phase resumption of operations as of September 8, 2020:

Entered Phase One Monday, September 8

Miami Passport Agency

Entered Phase One Monday, August 31

Los Angeles Passport Agency

San Diego Passport Agency

San Francisco Passport Agency

Entered Phase One Monday, August 24

Atlanta Passport Agency

Seattle Passport Agency

Entered Phase One Monday, August 17

Charleston Passport Center: The Center has entered phase one of our three-phase reopening plan. Since it first opened in 2000, the Center has been closed to the public so you cannot make an appointment for in-person service at this facility. However, the Center continues to be a high volume passport processing center.  During phase one, more staff will return to the on-site work location and the Center will continue to process applications beginning with the oldest applications received. If you received a letter from the Center requesting additional information to continue processing your application, please respond to the address provided on the letter.

Entered Phase One on Monday, August 3

Dallas Passport Agency

El Paso Passport Agency

Entered Phase One on Wednesday, July 1

San Juan Passport Agency

Entered Phase One on Friday, June 19

Vermont Passport Agency (now in Phase 2)

Entered Phase One on Monday, June 15

Boston Passport Agency (now in Phase 2)

Honolulu Passport Agency

Washington Passport Agency (now in Phase 2)

Entered Phase One on Thursday, June 11

Arkansas Passport Center

Buffalo Passport Agency (now in Phase 2)

Chicago Passport Agency

Colorado Passport Agency (now in Phase 2)

Connecticut Passport Agency (now in Phase 2)

Detroit Passport Agency (now in Phase 2)

Minneapolis Passport Agency

National Passport Center (now in Phase 2)

New Orleans Passport Center (now in Phase 2)

New York Passport Agency (now in Phase 2)

Philadelphia Passport Agency (now in Phase 2)

During Phase 1, limited staff are returning to work at these agencies and centers, allowing us to resume limited processing of applications we have already received. Applications will be processed on a first in, first out basis. We will continue to prioritize services for customers with life-or-death emergencies.

Customers who seek to apply at one of our agencies or centers must have an appointment due to a life-or-death emergency requiring international travel within 72 hours (3 business days). Customers with appointments must wear cloth face coverings in all common areas, including our lobbies, and observe strict social distancing. 

Customers may still apply at an acceptance facility or renew by mail, but should expect significant delays in receiving their passports and important documents. Contact your local acceptance facility to confirm if it is open or closed. During Phase 1, we will continue to recommend customers wait to submit new or renewal applications as delays will continue.

For more information on our current operating status and our plans to resume operations at our passport agencies and centers, please go to our COVID-19 Update page.