How the Embassy or Consulate can help

Consular duty personnel are available for emergency assistance 24 hours a day, 7 days a week, at embassies, consulates, and consular agencies overseas and in Washington, D.C.

If you need to contact the Office of Overseas Citizens Services in the U.S. or Canada, call 1-888-407-4747, or from overseas call 202-501-4444.

Consular personnel know the local government agencies and resources in the country. They can help you:

  • Replace a stolen passport
  • Contact family, friends, or employers
  • Obtain medical care
  • Address emergency needs that arise as a result of a crime
  • Obtain general information about the local criminal justice process and information about your case
  • Obtain information about local resources to assist victims, including crime victim assistance and victim compensation programs
  • Obtain a list of local English-speaking attorneys
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