Ask NVC

To send your question to the National Visa Center, please fill out this form and click the submit button at the bottom of the form.

Due to the global COVID-19 outbreak, NVC is currently working with reduced staff. During this time, we ask that you only contact us with urgent medical or humanitarian inquiries, or necessary case updates that are still pending.

During this period of reduced staffing, we will not be able to answer general questions such as case status. 

These answers can be better found using our self-service tools. Please log into https://ceac.state.gov for your most current case status and for a list of any documents you are required to submit.

The latest updates for U.S. Embassies and Consulates, including operating status of the Consular Section, can be found at https://usembassy.gov.

NVC cannot predict when Consular Sections will resume routine services, or when your case will be scheduled for an interview.

Please visit https://nvc.state.gov for answers to your frequently asked questions, and steps for visa processing. 

This will be three letters, followed by ten numbers, For example: ABC2014123456

This is the person who is going to immigrate to the United States. Please enter the name as it appears on his or her passport.

Please enter the date of birth as it appears on the Principal Applicant's passport. If the passport does not show a day, choose the first of the month. If the passport does not show a month, choose January.

This is the person who is sponsoring the Principal Applicant. Please enter the name as it appears on his or her passport.

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Please enter the Attorney of Record's name as it appears on Form G-28.

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Important! Please double-check your email address. We can't write back to you without it!

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Thank you for your inquiry! A Customer Service Representative will reply to you by email as soon as possible. We review and reply to emails in the order in which they are received. Please visit nvc.state.gov/ask for current processing times.


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