Travel.State.Gov > Passport Operations in Response to COVID-19
You can find Frequently Asked Questions about U.S. passport operations by expanding the gray boxes below.
What to Expect:
Our processing times (up to 12 weeks for routine; up to 6 weeks for expedite) do not include mailing times. Mail times vary and delays have been significant. Plan ahead.
We suggest you:
More about Status Updates: It may take up to 6 weeks from the day you submit your application until your status is “In Process.” During these 6 weeks, your application is delivered to a mail facility, your payment is processed, and your application is entered into our system. Even if your passport status update says, “Not Available,” your application and supporting documents are safely on their way to us. Check online for your passport status.
Use Self-Service Tools Online: Our call center is experiencing extremely high call volumes with longer-than-usual wait times. You can get your questions answered immediately by using one of the self-service tools available on our site 24 hours a day, 7 days a week. What you see online is the same information that call center representatives can share with you by phone.
Planning to Travel? Apply Early! Apply at least six months before planned travel. Due to limited availability for urgent travel appointments, we cannot guarantee you can receive in-person service at a passport agency or center. We are prioritizing customers with life-or-death emergencies. Visit our Passport Agency and Center page to learn more.
Renew By Mail: Adults with 10-year passports can renew them by mail instead of appearing in person.
If you need to apply in person, we recommend you apply at an acceptance facility. Children under age 16, all first-time applicants, and applicants who have lost their passport or had their passport stolen must apply in-person. These locations include post offices, clerks of court, libraries, and local government offices. Contact your local acceptance facility to confirm it is open before you apply. Some locations may require appointments to enable social distancing. If you want to apply at a post office, you will need to make an appointment on the USPS.com website.
We encourage you to apply by mail when possible because it is a safe, contactless option for certain services. There is no need to be physically present at an acceptance facility, passport agency, or passport center for any of the following services:
Learn if you are eligible to apply by mail. Get started.
Life-or-Death Emergency Service: To prevent the spread of COVID-19 and protect our workforce and customers, in-person appointments at our agencies and centers are extremely limited. We are prioritizing customers who are traveling internationally in the next 72 hours (3 business days) due to a qualified life-or-death emergency. If you need this service, you must call us.
Urgent Travel Service: Some agencies and centers are also offering extremely limited appointments for customers who have urgent international travel in the next 72 hours (3 business days) for reasons other than a life-or-death emergency. To try to make an appointment, visit our Online Appointment System first. The date of your appointment must be within 3 business days of your international travel. If you need a foreign visa, the date of your appointment must be within 10 business days of your international travel. Because appointments are extremely limited, you may not be able to make one on your first try.
Consider the following alternate options if you cannot make an appointment online for Urgent Travel Service:
Preparing for your Appointment: Collect all of your application materials before you arrive for your appointment. Use our online form filler to fill out your form and print it before you arrive for your appointment. You can also print a PDF of your form and complete it by hand in black ink before you arrive. Both of these options reduce the amount of time you spend in our lobby on the day of your appointment.
Arriving to your Appointment: In our waiting rooms, we have fewer chairs and more signage to enable social distancing. We require appointments, and we currently do not offer walk-in services.
*We ask that you come prepared and bring a mask or face covering to your appointment. While public health guidance has changed during the pandemic as more U.S. citizens are fully vaccinated for COVID-19, some of our agencies and centers are located in buildings that have different policies for wearing masks and face coverings than our lobby and waiting areas. Follow the signs posted in the building and the lobby of our agency or center which will display the most up-to-date mask and face covering requirements.
Yes. You can find annual passport statistics on our Reports and Statistics page.
Yes. While we are no longer referring to the phases of reopening because changes in phases no longer impact the services you will receive, all agencies and centers are processing applications. Not all agencies and centers are offering the same level of in-person service.
Visit our Passport Agency and Center page to learn more about the type of in-person services available at each agency and center, and how to make an appointment if you have urgent travel. Please note the number of appointments available may vary from week to week.
We continue to work to reduce processing times for both routine and expedited service, while protecting the health and safety of our staff and customers. We will re-evaluate the processing times on a rolling basis and will adjust them downward as resources allow.
If you paid the $60 fee for expedited service when you applied and you did not receive expedited service, you can request a refund of this fee. We cannot refund any other passport fees or your travel expenses if you missed your trip.
You can learn more about how to request a refund of the expedited passport fee on our Refunds page.
Conditions vary depending upon location. We continue to recommend U.S. citizens exercise caution when traveling abroad due to the unpredictable nature of the pandemic. Check our country-specific information pages to make an informed decision about your travel.
For passport services abroad, please contact the U.S. embassy or consulate closest to you.