The U.S. Department of State wants you to join our network of acceptance facilities. Thousands of facilities already provide the traveling public a convenient way to submit their passport applications. Demand for U.S. passports remains high as we project to issue nearly 20 million passport books and passport cards this year.
A Passport Acceptance Facility is a public sector office that is designated to accept and execute passport applications on our behalf. Passport Acceptance Facilities verify the information of applicants using Form DS-11, which includes all first-time applicants and all minors. You then send these verified applications to us, and we process the paperwork and issue the passport, if the customer is eligible.
Your regional passport agency or center's customer service staff provide you email and phone support. They also offer regular training on passport acceptance procedures.
A federal, state, county, city, or municipal office. Examples include: U.S. Post Offices, public libraries, and public universities.
Private entities in this case include non-profit, religious, or commercial organizations.
Employees at your facility are eligible to become passport application agents if they meet all of the following requirements:
For more information, please email the Acceptance Facility team at CA-PPT-AcceptanceFacilityInfo@state.gov.
The U.S. Department of State considers applications for designation based on certain criteria such as passport demand and existing acceptance facilities located in communities. Submission of the designation packet does not automatically grant enrollment to the Passport Application Acceptance Program. Your facility’s request for designation may be declined at the U.S. Department of State’s discretion.