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All Other Sidebars

Make An Appointment at a Passport Agency or Center

We have two types of appointments: Life-or-Death Emergency Service and Urgent Travel Service. You cannot walk-in. We do not charge a fee to make an appointment.

You can only make an appointment by calling 1-877-487-2778. Se habla español. If you are deaf or hard of hearing, call 1-888-874-7793 for TDD/TTY teletype services. 

You cannot transfer your appointment to another customer. 

Special Acceptance Events

Find a Special Passport Acceptance Event near your district! 

We're holding special passport fairs all across the United States to help your constituents get a passport more easily. New events are added to our site each week.

Most events are for first-time applicants and children, (who use Form DS-11). If you can use Form DS-82, you can renew by mail at your convenience!

Requesting a Refund for Expedited Service

Service Commitment

If you paid the $60 fee for expedited service when you applied and you did not receive expedited service, you may be eligible to request a refund of this fee. We cannot refund any other passport fees or your travel expenses if you miss your trip.

Non-Refundable Fees

The passport application fee and the execution fee are non-refundable. Both fees are collected and retained by law even if a passport is not issued.

Learn more about refunds on our Refund of Expedited Passport Fee page.

 

Contact Children's Issues

By Phone
1-888-407-4747

By Email
PreventAbduction1@state.gov

By Mail
U.S. Department of State
Bureau of Consular Affairs
Office of Children's Issues
SA-17 9th Floor
Washington, DC 20522-1709

More questions? Ready to join?

Please email the Acceptance Facility team at CA-PPT-AcceptanceFacilityInfo@state.gov.

Applying in Person

Watch this video on how to apply in-person for an adult U.S. passport!

Picture Perfect Passport

Get some quick tips for a great passport photo in this video.

#BeginYourJourney

Are you planning your next adventure? Apply early for your passport and #BeginYourJourney!

How to Apply for a Passport
Frequently Asked Questions
COVID-19 FAQs

Know Before You Go: Travel Advisories for Out-of-State Customers

  • In response to increased rates of COVID-19 transmission, many states have travel advisories for anyone traveling from states that have a significant degree of community-wide spread of COVID-19.
  • The advisories may require out-of-state travelers to self-quarantine for up to 14 days. Other states may require a negative test for COVID-19 before out-of-state travelers can enter. Exceptions may apply for transiting through the state by car, train, bus, or airplane.
  • Customers who want to schedule an appointment at an agency or center that is located out of state should check for travel advisories in the state where the passport agency or center is located.
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How to Apply at a Passport Agency

1. Find out if you're eligible

To apply at this passport agency, you must meet all of the following requirements:

  • Make an appointment by calling 1-877-487-2778 from 8:00 a.m. to 10:00 p.m. ET, Monday through Friday. Our appointment line is closed on the weekend and on federal holidays. We do not charge a fee to make appointments.
  • Be traveling internationally within 14 calendar days.
  • Be able to show printed proof of international travel (such as your flight itinerary, hotel reservation, cruise tickets, or international car insurance).
  • Pay the $60 expedite fee in addition to the regular application fees.
  • Note: your appointment must be within 14 calendar days of your international travel. If you need a foreign visa, the date of your appointment must be within 28 calendar days of your international travel.

If you have a life-or-death emergency, please see Life-or-Death Emergencies. If you don't meet the requirements for an appointment, please see Where to Apply for other options.

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3. Make an appointment

You must make an appointment to apply at a passport agency. 

To make an appointment, you must call 1-877-487-2778 or 1-888-874-7793 (TDD/TTY). Se habla español. Be sure to keep track of the appointment confirmation number and the check-in instructions you will receive by email from the National Passport Information Center. You will need this information on the day of your appointment. 

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Enroll Today in STEP!

<a class="trackDAP" data-category="TSG_Passports" data-action="STEP Link" title="STEP info" adhocenable="false" href="https://step.state.gov/step/"><font color = "white">Enroll Today in STEP!</font></a>

Subscribe to get up-to-date safety and security information and help us reach you in an emergency abroad.

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Enroll Today in STEP!

Already have a photo?

Use our Photo Tool to crop your photo so it's the right size. Compare your photo with examples of good photos.

Note: this tool is intended for cropping your photo only when you are applying in person or by mail. After you apply, a U.S. Department of State employee will review your photo and decide if we can accept your photo. If you are renewing your passport online, see Uploading a Digital Passport Photo.

Special Passport Fairs

Find a Special Passport Fair near you!

We're holding special passport fairs all across the United States to help you get your passport more easily. New events are added to our site every week.

Most events are for first-time applicants and children, (who use Form DS-11). If you can use Form DS-82, you can renew by mail at your convenience!

Processing Times

Routine: 6 to 9 weeks*

Expedited: Costs an extra $60. Takes 3 to 5 weeks.*

*Processing times begin the day we receive your application at a passport agency or center, not the day you mail your application or apply.

Expedited at Agency or Center: Must have international travel in the next 14 calendar days.

How does passport processing at acceptance facilities work?

Get to know how Passport Processing at Acceptance Facilities works in this one-pager.

Vacation vs. Staycation

Do you know if your passport is expiring soon? Watch this video to find out what might happen to you if you try to travel internationally and it's expired.

Applying if you're Deaf or Hard of Hearing

Watch this video to learn how to apply for or renew your passport if you're deaf or hard of hearing. 

Getting a Passport for your Child

Applying for your child’s U.S. passport? Watch this video!

How to Renew Your Passport

Not sure if you can renew your passport? John's story summarizes the requirements.