NVC Contact Information

Important Notice

Immigrant visa (IV) applicants currently working with the National Visa Center (NVC) to complete their IV applications should make sure NVC has a working e-mail address for at least one party on their case.  (A case party is the petitioner, beneficiary, or agent/attorney.)  If you have not previously given NVC an e-mail address where you can be contacted, please call 1-603-334-0700 to provide your e-mail information.  When you call, have your case number, petitioner’s full name, and the beneficiary’s full name and date of birth available.  NVC will then be able to e-mail you information and instructions rather than send them via traditional mail, which means you will receive items like NVC’s responses to submitted documents and notice of your visa interview appointment more quickly.

Please be advised that the NVC has temporarily changed the hours of operation for our call center.  Customer Service Representatives are available from 9:00 AM to 9:00 PM Monday through Friday, excluding federal holidays.  Due to high call volumes, wait times can be in excess of 30 minutes.  Many of your questions can be answered in the FAQS section of this web site, and updates to your case can be found by logging into the Consular Electronic Application Center (CEAC).

If you don’t find the answer you are looking for in the FAQs, you can contact us in a few different ways:

Email (immigrant visa inquiries only):  Public Inquiry Form
(Note:  the NVC is unable to respond to nonimmigrant visa inquiries by email or fax. Please see our Contact Us page for contact information.)

Phone (for immigrant visa inquiries only):  
(603) 334-0700. Please be advised that the NVC has temporarily changed the hours of operation for our call center.  Customer Service Representatives are available from 9:00 AM to 9:00 PM Monday through Friday, excluding federal holidays.  Due to high call volumes, wait times can be in excess of 30 minutes.  Many of your questions can be answered in the FAQS section of this web site, and updates to your case can be found by logging into the Consular Electronic Application Center (CEAC).

Phone (for nonimmigrant visa inquiries only):  
(603) 334-0888. Please be advised that the NVC has temporarily changed the hours of operation for our call center.  Customer Service Representatives are available from 9:00 AM to 9:00 PM Monday through Friday, excluding federal holidays.  Due to high call volumes, wait times can be in excess of 30 minutes.

Submitting Forms or Documents to the NVC:  If you need to submit a form or document to us, please visit our Submit Documents to the NVC page.

Note: Visa records are confidential under Section 222(f) of the Immigration and Nationality Act (INA), so information can only be provided to visa applicants. There are some exceptions, such as providing information to U.S. sponsors, attorneys representing visa applicants, members of Congress, or other persons acting on behalf of the applicants.

One Year Contact Requirement

Immigration and Nationality Act (INA) section 203(g) provides that the Secretary of State shall terminate the registration (petition) of any alien who fails to apply for an immigrant visa within one year of notice of visa availability. The petition may be reinstated if, within two years of notice of visa availability, the alien establishes that the failure to apply was for reasons beyond the alien’s control. Therefore if you do not respond to notices from the NVC within one year you risk termination of your petition under this section of law and would lose the benefits of that petition, such as your priority date.