If you don’t find the answer you are looking for in the FAQs, you can contact us in a few different ways:
Phone (for immigrant visa inquiries only):
(603) 334-0700. Customer Service Representatives can speak with you Monday through Friday from 7:00 a.m. to 12:00 midnight EST, excluding holidays.
Phone (for nonimmigrant visa inquiries only):
(603) 334-0888. Customer Service Representatives can speak with you Monday through Friday from 7:00 a.m. to 12:00 midnight EST, excluding holidays.
Customer Service Representatives can speak with you Monday through Friday from 7:00 a.m. to 12:00 midnight (Eastern Time), excluding U.S. Federal holidays. Due to high call volumes, wait times can be in excess of 10-15 minutes. For faster service, please call during the early morning or late evening.
Submitting Forms or Documents to the NVC: If you need to submit a form or document to us, please visit our Submit Documents to the NVC page.
Note: Visa records are confidential under Section 222(f) of the Immigration and Nationality Act (INA), so information can only be provided to visa applicants. There are some exceptions, such as providing information to U.S. sponsors, attorneys representing visa applicants, members of Congress, or other persons acting on behalf of the applicants.
Immigration and Nationality Act (INA) section 203(g) provides that the Secretary of State shall terminate the registration (petition) of any alien who fails to apply for an immigrant visa within one year of notice of visa availability. The petition may be reinstated if, within two years of notice of visa availability, the alien establishes that the failure to apply was for reasons beyond the alien’s control. Therefore if you do not respond to notices from the NVC within one year you risk termination of your petition under this section of law and would lose the benefits of that petition, such as your priority date.