NVC Contact Information

Important Notice Effective May 23, 2022

To address critical backlogs, the National Visa Center has suspended our public inquiry telephone line.  We apologize for any inconvenience.  The suspension of public inquiry telephone lines will not impede any essential functions of the National Visa Center and individuals will still be able to contact us using the methods identified below and find information regarding common IV and NIV inquiries on our Helpful Hints pages.

NVC Correspondence Update

On June 1, 2020, National Visa Center will no longer accept or respond to inquiries through mail. National Visa Center has modernized the way we pre-process visa applications. This has allowed NVC to streamline services to case parties and to U.S. Embassies and Consulates. Elimination of paper correspondence is the next step in this modernization.  This change will further help us streamline and provide better services for all involved. Thank you for your understanding.

Any unsolicited mail post-marked June 1, 2020 or later will not receive a response and will be destroyed. You will need to submit all your inquires through the Public Inquiry Form at https://nvc.state.gov/inquiry.

You should only send mail to National Visa Center if explicitly instructed to through an email, telephone call, or letter from National Visa Center. In most cases, this request for documentation will be for a case that is not processing electronically. If necessary for your case, NVC will provide you with a mailing address. Never send original documents to the National Visa Center. 

If you don’t find the answer you are looking for in the FAQs, you can contact us in the following way:

Online (immigrant visa inquiries only)Public Inquiry Form
(Note:  the NVC is unable to respond to nonimmigrant visa inquiries by email or fax. Please see our Contact Us page for contact information). We ask that you make a subsequent inquiry only if you do not receive a response to your email within our published timeframe. Duplicate inquiries slow our ability to respond to you in a timely manner.

Submitting Forms or Documents to the NVC:  If you need to submit a form or document to us, please visit our Submit Documents to the NVC page.

Note: Visa records are confidential under Section 222(f) of the Immigration and Nationality Act (INA), so information can only be provided to visa applicants. There are some exceptions, such as providing information to U.S. sponsors, attorneys representing visa applicants, members of Congress, or other persons acting on behalf of the applicants.

One Year Contact Requirement

Immigration and Nationality Act (INA) section 203(g) provides that the Secretary of State shall terminate the registration (petition) of any alien who fails to apply for an immigrant visa within one year of notice of visa availability. The petition may be reinstated if, within two years of notice of visa availability, the alien establishes that the failure to apply was for reasons beyond the alien’s control. Therefore if you do not respond to notices from the NVC within one year you risk termination of your petition under this section of law and would lose the benefits of that petition, such as your priority date.