If you don’t find the answer you are looking for in the FAQs, you can contact us in a few different ways:
Email (immigrant visa inquiries only): Public Inquiry Form
(Note: the NVC is unable to respond to nonimmigrant visa inquiries by email or fax. Please see our Contact Us page for contact information.) As of 24-JUN-2019, we are responding to emails received on 22-MAY-2019. We will update this information every week. We ask that you make a subsequent inquiry only if you do not receive a response to your email within our published timeframe above. Duplicate inquiries slow our ability to respond to you in a timely manner.
Phone (for immigrant visa inquiries only):
(603) 334-0700. Please be advised that the NVC has temporarily changed the hours of operation for our call center. Customer Service Representatives are available from 9:00 AM to 9:00 PM Monday through Friday, excluding federal holidays. Due to high call volumes, wait times can be in excess of 30 minutes. Many of your questions can be answered in the FAQS section of this web site, and updates to your case can be found by logging into the Consular Electronic Application Center (CEAC).
Phone (for nonimmigrant visa inquiries only):
(603) 334-0888. Please be advised that the NVC has temporarily changed the hours of operation for our call center. Customer Service Representatives are available from 9:00 AM to 9:00 PM Monday through Friday, excluding federal holidays. Due to high call volumes, wait times can be in excess of 30 minutes.
Submitting Forms or Documents to the NVC: If you need to submit a form or document to us, please visit our Submit Documents to the NVC page.
Note: Visa records are confidential under Section 222(f) of the Immigration and Nationality Act (INA), so information can only be provided to visa applicants. There are some exceptions, such as providing information to U.S. sponsors, attorneys representing visa applicants, members of Congress, or other persons acting on behalf of the applicants.
Immigration and Nationality Act (INA) section 203(g) provides that the Secretary of State shall terminate the registration (petition) of any alien who fails to apply for an immigrant visa within one year of notice of visa availability. The petition may be reinstated if, within two years of notice of visa availability, the alien establishes that the failure to apply was for reasons beyond the alien’s control. Therefore if you do not respond to notices from the NVC within one year you risk termination of your petition under this section of law and would lose the benefits of that petition, such as your priority date.