NVC Contact Information

Important Notice

Many of your visa processing questions can be answered in the FAQ’s section of this website.

Immigrant visa (IV) applicants currently working with the National Visa Center (NVC) should make sure there is a working email address for at least one party on their case. (A case party is the petitioner, beneficiary, or agent/attorney.) This will ensure applicants receive information in a timely manner. You can log into the Consular Electronic Application Center at https://ceac.state.gov to add or update email addresses for your case parties, as well as check the status of your case.

Please note: NVC cannot estimate when your case will be scheduled for an interview at a U.S. Embassy or Consulate. We schedule cases based on the capacity provided by the U.S. Embassy or Consulate and will notify you once your case has been scheduled.

If you don’t find the answer you are looking for in the FAQs, you can contact us in a few different ways:

Email (immigrant visa inquiries only)Public Inquiry Form
(Note:  the NVC is unable to respond to nonimmigrant visa inquiries by email or fax. Please see our Contact Us page for contact information.) As of 12-NOV-2019, we are responding to emails received on 4-OCT-2019. We will update this information every week. We ask that you make a subsequent inquiry only if you do not receive a response to your email within our published timeframe above. Duplicate inquiries slow our ability to respond to you in a timely manner.

Phone (for immigrant visa inquiries only): (603) 334-0700

Customer Service Representatives are available from 7:00 AM to 12:00 midnight Monday through Friday, excluding federal holidays. Due to high call volumes, wait times may exceed 30 minutes. Many of your questions can be answered in the FAQ’s section of this website. You can see the current status of your case or make updates by logging into the Consular Electronic Application Center at https://ceac.state.gov.

Phone (for nonimmigrant visa inquiries only): (603) 334-0888

Customer Service Representatives are available from 7:00 AM to 12:00 midnight Monday through Friday, excluding federal holidays. Due to high call volumes, wait times may exceed 30 minutes.

Submitting Forms or Documents to the NVC:  If you need to submit a form or document to us, please visit our Submit Documents to the NVC page.

Note: Visa records are confidential under Section 222(f) of the Immigration and Nationality Act (INA), so information can only be provided to visa applicants. There are some exceptions, such as providing information to U.S. sponsors, attorneys representing visa applicants, members of Congress, or other persons acting on behalf of the applicants.

One Year Contact Requirement

Immigration and Nationality Act (INA) section 203(g) provides that the Secretary of State shall terminate the registration (petition) of any alien who fails to apply for an immigrant visa within one year of notice of visa availability. The petition may be reinstated if, within two years of notice of visa availability, the alien establishes that the failure to apply was for reasons beyond the alien’s control. Therefore if you do not respond to notices from the NVC within one year you risk termination of your petition under this section of law and would lose the benefits of that petition, such as your priority date.