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U.S. Visas Contacts

U.S. Visas Contacts

If you are looking for general visa information, such as the categories of visas that are available, or how to apply, we recommend you review the information on this website first. You will also find guidance on how to apply for a visa on the website of the U.S. Embassy or Consulate nearest your place of residence. 

If you have further questions about visas to the United States that are not answered on this website or on the website of the U.S. Embassy or Consulate where you plan to apply, our Frequently Asked Questions (FAQs) may help you:

If you need to contact us directly, the table below will guide you to the best contact information for your particular situation.

My Situation Is... Who Do I Contact?
I have an approved immigrant visa petition from USCIS and my petition has been sent to the National Visa Center (NVC) for visa pre-processing.

National Visa Center (NVC)  

Phone: (603) 334-0700
7:00 a.m. - 12:00 a.m. EST
Monday through Friday
(excluding holidays)
Email: Public Inquiry Form

I have an approved immigrant visa petition from USCIS and the National Visa Center (NVC) has completed visa pre-processing and sent my case to the U.S. Embassy or Consulate.

National Visa Center (NVC)  

Phone: (603) 334-0700
7:00 a.m. - 12:00 a.m. EST
Monday through Friday
(excluding holidays)
Email: Public Inquiry Form

I have been selected for a Diversity Visa and my questions have not been answered on the E-DV website or the Diversity Visa Instructions.

Kentucky Consular Center (KCC)  

Phone: (606) 526-7500
7:30 a.m. - 4:00 p.m. EST
Email: KCCDV@state.gov You must include your name, birthdate and case number exactly as they appear in the Entrant Status Check (ESC) website. 

I would like to apply for a nonimmigrant visa and I have questions that have not been answered on this website or on the website of the U.S. Embassy or Consulate where I plan to apply.

National Visa Center (NVC)  

Phone: (603) 334-0888
7:00 a.m. - 12:00 a.m. EST
Monday through Friday
(excluding holidays)
The NVC is unable to answer nonimmigrant visa questions by fax or email.

I have a J-1 exchange visitor visa and have questions about a waiver of the Two Year Home Country Foreign Residence Requirement.

The Visa Office  

Email: 212ewaiver@state.gov

I have a J-1 exchange visitor visa and have questions about my pending application for a Waiver of the Two Year Home Country Foreign Residence Requirement. The Visa Office  

Online:  J waiver status
Email:  212ewaiver@state.gov and include:  the case number; the applicant’s last name, first name and date of birth; the basis for the waiver  application, and; a brief explanation of your inquiry.
I am a U.S. company or organization and need business (B-1) visitor visa information only

Business Visa Center  

Phone: (202) 485-7675
Monday to Friday
8:30 a.m. - 5:00 p.m. EST (excluding holidays)
Email: businessvisa@state.gov

Note: Visa records are confidential under Section 222(f) of the Immigration and Nationality Act (INA), so information can only be provided to visa applicants. There are some exceptions, such as providing information to U.S. sponsors, attorneys representing visa applicants, members of Congress, or other persons acting on behalf of the applicants.

One Year Contact Requirement

Immigration and Nationality Act (INA) section 203(g) provides that the Secretary of State shall terminate the registration (petition) of any alien who fails to apply for an immigrant visa within one year of notice of visa availability. The petition may be reinstated if, within two years of notice of visa availability, the alien establishes that the failure to apply was for reasons beyond the alien’s control. Therefore if you do not respond to notices from the NVC within one year you risk termination of your petition under this section of law and would lose the benefits of that petition, such as your priority date.