U.S. Visas Contacts

Important Announcement Effective May 23, 2022

To address critical backlogs, the National Visa Center has suspended our public inquiry telephone line.  We apologize for any inconvenience.  The suspension of public inquiry telephone lines will not impede any essential functions of the National Visa Center and individuals will still be able to contact us using the methods identified below and find information regarding common IV and NIV inquiries on our Helpful Hints pages.

If you are looking for general visa information, such as the categories of visas that are available, or how to apply, we recommend you review the information on this website first. You will also find guidance on how to apply for a visa on the website of the U.S. Embassy or Consulate nearest your place of residence. 

If you have further questions about visas to the United States that are not answered on this website or on the website of the U.S. Embassy or Consulate where you plan to apply, our Frequently Asked Questions (FAQs) may help you:

If you need to contact us directly, the table below will guide you to the best contact information for your particular situation.

Please note as part of our modernization process, the Visa Office does not respond to inquiries through the mail.  This helps us streamline and provide better services for all involved by using the more efficient contact methods below.

 

My Situation Is... Who Do I Contact?
I have an approved immigrant visa petition from USCIS and my petition has been sent to the National Visa Center (NVC) for visa pre-processing. National Visa Center (NVC)
Many of your questions can be answered using information on this web site. 
https://travel.state.gov/content/travel/en/us-visas/immigrate.html
Email
: Public Inquiry Form
 
I have an approved immigrant visa petition from USCIS and the National Visa Center (NVC) has completed visa pre-processing and sent my case to the U.S. Embassy or Consulate. If your case is no longer at NVC, please reach out to the U.S. Embassy or Consulate where your case is located.
I have been selected for a Diversity Visa and my questions have not been answered on the E-DV website or the Diversity Visa Instructions.

Kentucky Consular Center (KCC)

Email: KCCDV@state.gov You must include your name, birthdate and case number exactly as they appear in the Entrant Status Check (ESC) website. 

I would like to apply for a nonimmigrant visa and I have questions that have not been answered on this website or on the website of the U.S. Embassy or Consulate where I plan to apply.

Please visit https://nvc.state.gov/nivhelpfulhints, which addresses common NIV inquiries.

 

I have a J-1 exchange visitor visa and have questions about a waiver of the Two Year Home Country Foreign Residence Requirement.

The Visa Office 

Email: 212ewaiver@state.gov

I have a J-1 exchange visitor visa and have questions about my pending application for a Waiver of the Two Year Home Country Foreign Residence Requirement. The Visa Office 

Online:  J waiver status
Email:  212ewaiver@state.gov and include:  the case number; the applicant’s last name, first name and date of birth; the basis for the waiver  application, and; a brief explanation of your inquiry.

Note: Visa records are confidential under Section 222(f) of the Immigration and Nationality Act (INA), so information can only be provided to visa applicants. There are some exceptions, such as providing information to U.S. sponsors, attorneys representing visa applicants, members of Congress, or other persons acting on behalf of the applicants.

One Year Contact Requirement

Immigration and Nationality Act (INA) section 203(g) provides that the Secretary of State shall terminate the registration (petition) of any alien who fails to apply for an immigrant visa within one year of notice of visa availability. The petition may be reinstated if, within two years of notice of visa availability, the alien establishes that the failure to apply was for reasons beyond the alien’s control. Therefore if you do not respond to notices from the NVC within one year you risk termination of your petition under this section of law and would lose the benefits of that petition, such as your priority date.