The National Passport Information Center is available to answer your passport questions. 

Please note: If you're outside the United States, please contact the nearest U.S. Embassy or Consulate.

Passport Questions?

• Phone: 1-877-487-2778/ 1-888-874-7793 (TDD/TTY)
  • Customer service representatives are available:
        Monday- Friday            8:00 a.m. to 10:00 p.m. Eastern Time
        *Except on Federal Holidays
  • Automated passport information is available 24 hours a day, 7 days a week.
  • Se habla español.
• Email: NPIC@state.gov 
  • Most email inquiries are answered within 24 hours.
  • Please call for the status of your passport. We cannot email that information.
  • Do not email for travel emergencies. Contact us by phone only.

Make an Appointment at a Passport Agency

• Online: Online Passport Appointment System
• Phone:  1-877-487-2778 or 1-888-874-7793 (TDD/TTY). Se habla español.

Most customers should apply at an acceptance facility or renew by mail (if eligible). 

Some customers may be eligible to apply at a passport agency or center. Learn more on our Passport Agency and Center page. 

Life-or-Death Emergencies

If you have a life-or-death emergency and are traveling internationally in the next 72 hours (3 business days), please visit our Life-or-Death Emergency page for more information. 

Feedback

If you have a compliment or a complaint, we want to hear from you. You can provide feedback online, via phone, or in person.

• Online: Complete a Customer Survey Form
• Phone: 1-855-865-7755
      Monday- Friday:   8:00 a.m. to 10:00 p.m. Eastern Time
      *Except Federal Holidays
• Kiosk: Located at a passport agency or center. Press the button that best describes your experience at the agency. 

Website Issues

Complete a Website Issues form to report problems with our website such as broken links and missing or incorrect information. This form is not for customer service issues or questions about your U.S. passport application.