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Contact U.S. Passports

Before you call, check our Frequently Asked Questions page for answers to your common questions.

I have already applied and have urgent travel

How our contact center can help you depends on your travel date:

I'm traveling in 5 days or less. I'm traveling in 6-14 days. I'm traveling in more than 14 days.
Call 1-877-487-2778. You must have an appointment to go in person to a passport agency or center. Appointments are limited and we cannot guarantee that one will be available. Call 1-877-487-2778. We will notify the agency processing your application of your date of travel. Please note processing times for routine applications are 10-13 weeks, and expedited applications are 7-9 weeks.
Do not call unless you applied in person or renewed by mail, and you are changing your mailing address, upgrading to expedited service, or requesting 1-2 day delivery of your completed passport. We are working around the clock to issue your passport. Subscribe to email updates about your application status.

I have not applied yet and have urgent travel

How our contact center can help you depends on your travel date:

I'm traveling in 14 days or less. I'm traveling in more than 14 days.
Call 1-877-487-2778. You must have an appointment to go in person to a passport agency or center. Appointments are limited and we cannot guarantee that one will be available. Do not call us unless you need a foreign visa within the next 28 days. 

Reminders for Contacting Us

  • Representatives are available Mondays through Fridays 8:00 a.m. to 10:00 p.m. Eastern Time, or on Saturdays and Sundays from 10:00 a.m. to 3:00 p.m. Eastern Time. We are closed on federal holidays.
  • Our primary number is 1-877-487-2778.
  • Se habla español.
  • If you are deaf or hard of hearing, call 1-888-874-7793 for TDD/TTY teletype services.
  • Contact your local U.S. embassy or consulate if you are applying outside the United States. 
  • Email us only if you need to cancel an appointment at a passport agency or center. Do not email us if you are requesting a status update or you have a travel emergency. Our email is NPIC@state.gov.

Feedback

If you have a compliment or a complaint, we want to hear from you. You can complete a Customer Survey Form and provide your feedback online. 

Website Issues

Complete our Website Issues form only if you are reporting a technical issue using this site such as a broken link or missing, incorrect, or unclear information. Do not complete this form if you have a question or issue with your passport application. 

Last Updated: May 1, 2023