Need Help?
- Frequently Asked Questions: Answers to your common questions
- Renewing Online: Find contact information if you need help submitting your online application
- Call us: 1-877-487-2778
- Customer service representatives are available Mondays through Fridays 8:00 a.m. to 10:00 p.m. Eastern Time (excluding federal holidays)
- Automated passport information is available 24 hours a day, 7 days a week.
- Se habla español.
- If you are deaf or hard of hearing, call 1-888-874-7793 for TDD/TTY teletype services.
- Contact your local U.S. embassy or consulate if you are applying outside the United States.
- Email us: NPIC@state.gov
- Email us only if you need to cancel an appointment at a passport agency or center.
- Do not email us if you are requesting a status update or you have a travel emergency. Check your status online.
Make an Appointment at a Passport Agency or Center
You may be eligible to apply at a passport agency or center depending on your international travel date and reason for travel. Learn more about how to contact us and make an appointment in the chart below:
| My Reason for Travel |
How to Make an Appointment |
Contact Us |
Special Considerations |
|---|
| I have a life-or-death emergency and must travel internationally in the next 3 business days. |
You may qualify for an appointment if your immediate family member has died, is dying (hospice care), or has a life-threatening illness or injury. Call us to see if you are eligible to make an appointment. |
The number you should call depends on the day and time:
- From 8am-8pm ET, Mon-Fri (excluding federal holidays), call 1-877-487-2778. Se habla español.
- Outside of these hours, call 202-647-4000
|
- Restrictions apply for this service.
- You can schedule your appointment up to 2 weeks before your international travel but the date of your appointment must be within 3 business days of your international travel.
|
| I have urgent international travel in the next 14 calendar days for reasons other than a life-or-death emergency. |
Schedule your appointment by calling us |
From 8am-10pm ET, Mon-Fri (excluding federal holidays)
- Call us at 1-877-487-2778. Se habla español.
|
- Your appointment must be within 14 calendar days of your international travel, or 28 calendar days if you need a foreign visa.
|
Feedback
If you have a compliment or a complaint, we want to hear from you. You can complete a Customer Survey Form and provide your feedback online.
Website Issues
Complete our Website Issues form only if you are reporting a technical issue using this site such as a broken link or missing, incorrect, or unclear information. Do not complete this form if you have a question or issue with your MyTravelGov account or passport application.
Last Updated: January 31, 2023
