Our call center is experiencing extremely high call volumes with longer-than-usual wait times. You can get your questions answered immediately by using one of the self-service tools available on our website 24 hours a day, seven days a week. Check out the graphic below to learn what you can do from home.
Your may be eligible to apply at a passport agency or center depending on your international travel date and reason for travel. Learn more about how to contact us and make an appointment in the chart below:
| My Reason for Travel | How to Make an Appointment | Contact Us | Special Considerations |
|---|---|---|---|
| I have a life-or-death emergency and must travel internationally in the next 72 hours (3 business days). | You may be eligible for an appointment if someone in your immediate family has died or is seriously ill or injured while abroad. Call us to see if you are eligible to make an appointment. | The number you should call depends on the day and time:
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| I have urgent international travel in the next 72 hours (3 business days) for reasons other than a life-or-death emergency. | Schedule your appointment online or by calling us | You have two options which are available 24/7:
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If you have a compliment or a complaint, we want to hear from you. You can provide feedback online, via phone, or in person.
Complete a Website Issues form to report problems with our website such as broken links and missing or incorrect information. This form is not for customer service issues or questions about your U.S. passport application.
