Contact U.S. Passports

Safely Working For You: January 2021 Update

Our call center is experiencing extremely high call volumes with longer-than-usual wait times. You can get your questions answered immediately by using one of the self-service tools available on our website 24 hours a day, seven days a week. Check out the graphic below to learn what you can do from home.

Passport Questions?

  • Online: Frequently Asked Questions webpage
  • Phone1-877-487-27781-888-874-7793 (TDD/TTY)
    • Customer service representatives are available:
          Monday- Friday            8:00 a.m. to 10:00 p.m. Eastern Time
          *Except on Federal Holidays
    • Automated passport information is available 24 hours a day, 7 days a week.
    • Se habla español.
  • EmailNPIC@state.gov 
    • Most email inquiries are answered within 24 hours.
    • Do not email us if you are requesting a status update or you have a travel emergency. Call us.  

 

Make an Appointment at a Passport Agency or Center

Your may be eligible to apply at a passport agency or center depending on your international travel date and reason for travel. Learn more about how to contact us and make an appointment in the chart below:

My Reason for Travel How to Make an Appointment Contact Us Special Considerations
I have a life-or-death emergency and must travel internationally in the next 72 hours (3 business days). You may be eligible for an appointment if someone in your immediate family has died or is seriously ill or injured while abroad. Call us to see if you are eligible to make an appointment.
The number you should call depends on the day and time:
  1. From 8am-5pm ET, Mon-Fri (excluding federal holidays), call 1-877-487-2778 (TDD/TTY:1-888-874-7793). Se habla español.
  2. Outside of these hours, call 202-647-4000
  1. Restrictions apply for this service.
  2. We have an extremely limited number of appointments. 
  3. This is the only in-person service which agencies and centers in phase zero are offering. 
I have urgent international travel in the next 72 hours (3 business days) for reasons other than a life-or-death emergency. Schedule your appointment online or by calling us
You have two options which are available 24/7:
  1. Use our Online Passport Appointment System
  2. Call us at 1-877-487-2778 (TDD/TTY:1-888-874-7793). Se habla español.
  1. We have an extremely limited number of appointments.
  2. Only some of our agencies and centers are offering this service.
  3. You can schedule your appointment up to two weeks before your travel, but the date of your appointment must be within 72 hours (3 business days) of your travel date.

Feedback

If you have a compliment or a complaint, we want to hear from you. You can provide feedback online, via phone, or in person.

  • Online: Complete a Customer Survey Form
  • Phone1-855-865-7755
        Monday- Friday:   8:00 a.m. to 10:00 p.m. Eastern Time
        *Except Federal Holidays
  • Kiosk: Located at a passport agency or center. Press the button that best describes your experience at the agency. 

 

Website Issues

Complete a Website Issues form to report problems with our website such as broken links and missing or incorrect information. This form is not for customer service issues or questions about your U.S. passport application.