Emergency Alert
September 17, 2017
Hurricanes Irma and Jose
Emergency Alert
October 2, 2017
Hurricane Maria
Emergency Alert
November 9, 2017
Passport Service in Puerto Rico Resumes



U.S. Passports News

Information for Evacuated Citizens

Procedures for Evacuation:

  • Anyone evacuated on U.S.-government coordinated transport, including charter and military flights, must sign an Evacuee Manifest and Promissory Note (Form DS-5528) note prior to departure.
  • The promissory note obligates an evacuated person to repay the cost of the transportation to the U.S. government. 
  • Upon evacuation, a Department of State official must limit an evacuee’s passport. In order to obtain a new passport, an evacuee must arrange payment as agreed upon via the promissory note.

How to Repay a Promissory Loan:

  • Promissory loan repayments are arranged by the Comptroller and Global Financial Services office in Charleston, South Carolina.
  • The cost of the loan is based on the price of the last commercial one-way, full-fare (not discounted) economy ticket prior to the crisis. 
  • Currently, loan repayments cannot be completed due to ongoing emergencies in the region. We will update travel.state.gov/evacuate as soon as repayments can be made. 

Comptroller and Global Financial Services
Phone: 1-800-521-2116 or 843-746-0592
Hours: Monday to Friday from 7:30 AM to 4:00 PM ET
Email: FMPARD@state.gov

U.S. Passports:

  • If your passport was limited and have urgent travel, immediately contact the Comptroller and Global Financial Services, Accounts Receivable Branch, to set up a plan to allow for a replacement passport.
  • U.S. citizens do not require a passport to travel from Puerto Rico to other parts of the United States. Check with your airline for identification requirements.