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Hague Complaint Registry
The Hague Complaint Registry (HCR) application will experience an outage between (Washington D.C. time) on Thursday, September 29, 2016, for routine maintenance. If you are unable to access the application during those hours, please try again after 9:00 p.m.
In order to connect to the Hague Complaint Registry, you will need to have the TLS 1.0 security setting enabled in your Web browser. To verify and enable the TLS 1.0 setting in your Web browser, please follow the directions provided.
The Department of State is committed to upholding its obligations in support of the ethical standards, professional practices, and principles of the Hague Adoption Convention, the Intercountry Adoption Act (IAA), the Universal Accreditation Act (UAA), and their implementing regulations.
We have established an internet based registry for filing complaints about accredited or approved adoption service providers. If you think your provider's conduct may violate Hague Convention principles or standards, first submit your complaint in writing directly to your provider. If the complaint is not resolved through the provider's complaint process, you may file the complaint through the Hague Complaint Registry.
Complaints submitted to the Hague Complaint Registry are made available to the accrediting entity that accredited or approved the provider and to the adoption service provider when an investigation is initiated. The accrediting entity investigates conduct for compliance with the Hague accreditation standards and, takes appropriate action. If your complaint does not involve the Hague Convention, the IAA, the UAA, or their Federal implementing regulations, our office would still like to hear about it. Please email us at Adoption@state.gov. In addition, you may wish to contact your State's adoption agency licensing authority. For a list of these authorities, go to the National Adoption Directory Search.