Emergency Alert
September 17, 2017
Hurricanes Irma and Jose
Emergency Alert
October 2, 2017
Hurricane Maria
Emergency Alert
November 9, 2017
Passport Service in Puerto Rico Resumes

Newsroom

English

U.S. Passports News

Passport Demand Study

Each month, Passport Services sends letters to a random sample of recipients requesting that they participate in our Passport Demand Study. If you received one of these letters, we welcome your participation.

Your response to this survey provides us with important feedback that we use to improve customer service and develop new products for the coming years.

If you received a Passport Demand Study letter, you can either reply online or over the phone. Your letter provides you instructions. If you have questions or concerns about the study, please contact us at passportstudy@state.gov.

We are conducting this study via our contractor, The Logistics Management Institute (LMI) and their subcontractor, STR.  For more information please visit the Passport Demand Study's official Federal Register page.