Each month, Passport Services sends letters to a random sample of recipients asking them to complete a survey to determine demand for U.S. passports. This survey, which is conducted on our behalf by two companies, is voluntary. Your input helps us estimate demand for U.S. passports. Your responses also provide important feedback that we use to improve our customer service and develop new products. If you received a request to participate in the study, you can reply online or over the phone.
If you have questions or concerns about the survey, please email us at firstname.lastname@example.org. For more information, please visit the Passport Demand Study's official Federal Register page.
You can also see a sample version of the letter which we send to randomly selected recipients asking them to complete the survey. Note: The phone number in the letter you receive may be different than the one in this sample version.