We send letters every month to some customers inviting them to complete a survey. This survey is voluntary. Your input helps us estimate demand for passports and manage our workload. Your input also helps improve our customer service and develop new products. You can reply to the survey online or over the phone.
If you have questions, email us at passportstudy@state.gov. For more information, please visit the Passport Demand Study's official Federal Register page.
You can also see a sample version of the letter. The phone number in the letter you receive may be different than the one in this sample version.
