Emergency Alert
September 17, 2017
Hurricanes Irma and Jose
Emergency Alert
October 2, 2017
Hurricane Maria
Emergency Alert
November 9, 2017
Passport Service in Puerto Rico Resumes

Travel Advisories


Emergency Alerts

Passport Services in Puerto Rico Resumes

Emergency Alert
November 9, 2017
Passport Service in Puerto Rico Resumes

Passport Service in Puerto Rico Resumes

On Monday, November 6, 2017, U.S. passport acceptance service resumed at 11 locations in Puerto Rico.

11 Locations Open to the Public

The locations closed after damage from Hurricane Maria forced the U.S. Department of State to cease passport services to protect the integrity of the application process and security of customers’ personally identifiable information documents.  The U.S. Department of State worked with the U.S. Postal Service and the Puerto Rico Department of State to restore passport services as soon as it was secure to do so.  Further locations will reopen once the U.S. Department of State is able to certify those facilities are able to securely accept and transmit applications.

Location Name

Street Address

City and Zip Code

Hours of Operation


Bayamon Main Postal Branch

100 Ave Ramon L. Rodriguez

Bayamon, PR 00959

Mon-Fri: 10am-3pm


Bayamon Gardens Postal Station

100 Victory Shopping Center

Bayamon, PR 00957

Mon-Fri: 8:30am-1:30pm, Sat: 8am-11am



Carolina Post Office

1000 Avenue Sanchez Osorio

Carolina, PR 00983

Mon-Fri: 9:30am-12pm, and 1pm-3pm


Cayey Post Office

11 Ave Baldorioty E

Cayey, PR 00736

Mon-Fri: 8am-4:30pm, Sat: 8am-12pm


Coto Laurel Post Office

3007 Ave. San Cristobal

Coto Laurel, PR 00780

Mon:10am-4pm, Tues-Fri: 8am-4pm, Sat: 8am-11am


Mayaguez Post Office

60 Calle De La Candelaria W

Mayaguez, PR 00680

Mon-Fri: 8am-4:30pm, Sat: 7:30am-1pm



Ponce Main Post Office


2340 Avenue Eduardo Ruberte

Ponce, PR 00717

Tues-Fri: 9am-5:30pm, Sat: 8am-3:30pm, Closed Monday



San German Post Office

181 Ave. Universidad Interamericana

San German, PR 00683

Mon-Fri: 8am-3:15pm, Sat: 7am-2:30pm


PR Departmento De Estado - Plaza Las Americas

525 Franklin Delano Roosevelt Avenue

San Juan, PR 00919

Mon-Sat: 8am-4:30pm

Yes. To make an appointment, call 787-250-7371.

Hato Rey Postal Station

361 Calle Juan Calaf

San Juan, PR 00918

Mon-Fri: 9am-3pm, Sat: 7am-12pm


GPO San Juan Postal Branch


585 Ave FD Roosevelt

San Juan, PR 00936

Mon-Fri: 9am-2pm, Sat: 9am-2pm


Customers may apply for routine service (4-6 weeks processing time) or expedite service (2-3 weeks) at all 11 locations. Customers should provide an address in which they currently receive mail to ensure their final passport and supporting documents are returned to them.

San Juan Passport Agency Remains Closed

The San Juan Passport Agency remains closed until further notice.  If a U.S. citizen needs a passport for urgent international travel within 2 weeks or a foreign visa within 4 weeks, he or she must make an appointment at a passport agency on the U.S. mainland. To make an appointment, call 1-877-487-2778. Spanish speaking Customer Service Representatives are available Mondays-Fridays (8 a.m. – 10 p.m. EST) and Saturdays (10 a.m.-3 p.m. EST). In addition, our online passport agency appointment system is available 24 hours a day at passportappointment.travel.state.gov.

If You Already Applied for your Passport

If you applied for your U.S. passport in Puerto Rico before Hurricanes Irma and Maria and have not received your new passport, please call the U.S. Department of State at 1-877-487-2778

Renew by Mail?

Some customers who have had a passport can renew by mail. If you're eligible to renew by mail, please remember to use a trackable mailing method, regardless of your location. This helps protect your personal information. Please see Renew by Mail for details on how to apply.

U.S. Virgin Islands - Passport Acceptance Facilities

On Monday, November 13, two facilities in the U.S. Virgin Islands will resume accepting passport applications. One location is on St. Croix, and the other is on St. Thomas.  To find addresses and hours of operation, use our Acceptance Facility search tool. Customers may apply for routine service (4-6 weeks processing time) or expedite service (2-3 weeks) at these facilities.  Customers who have an urgent need for a U.S. passport in less than 14 days must make an appointment at a U.S. Department of State passport agency on the U.S. mainland.