Information for U.S. Citizens in Ukraine

Ukraine Crisis
April 26, 2022

Information for U.S. Citizens in Ukraine

U.S. citizens in Ukraine should email KyivACS@state.gov for emergency ACS services.  U.S. citizens seeking to depart Ukraine can also call 1-833-741-2777 (in the United States) or 1-606-260-4379 (from overseas) for immediate assistance.

We encourage U.S. citizens to enroll in the Department of State’s Smart Traveler Enrollment Program (STEP).  STEP enrollment gives you the latest security updates and makes it easier for the U.S. Embassy to contact you in an emergency.

Information for U.S. Citizens with family members in Ukraine:

Uniting for Ukraine: The Department of Homeland Security’s Uniting for Ukraine program provides a pathway for displaced Ukrainian citizens and their immediate family members who are outside the United States to come to the United States and stay temporarily for up to two years. Ukrainians participating in Uniting for Ukraine must have a supporter in the United States who agrees to provide them with financial support for the duration of their stay in the United States. For more information, visit https://www.dhs.gov/ukraine.

Read alerts and message on security and border crossing issues from the U.S. Embassy in Ukraine.

Guidance on Land Border Crossings

U.S. citizens wishing to depart Ukraine by land have several options, listed below. 

Note that conditions at each border can change very quickly and wait times can increase at any time without warning. Be prepared to wait for many hours to cross:

  • Have extra batteries and power banks for your mobile phones.
  • Bring enough food and water for at least two days.
  • Stock up on diapers and baby food, if applicable.
  • Bring blankets, sleeping bags, warm clothes.
  • Ensure enough pet food if you are with your pet.
  • Bring hard copies of important documents (birth certificates, passports [even if expired], any other identification) and don’t rely on cell phones and computer batteries.
  • Book accommodations prior to arrival, as many hotels near the borders are already booked.

Local authorities in Romania, Poland, and Moldova have reception centers immediately beyond most border crossings, where you can find food, temporary lodging, clothes, and transportation to the next bigger town.

Specific info on entering neighboring countries from Ukraine

Poland

The U.S. Embassy’s Welcome Center in Przemyśl closed as March 30.  Information and consular services for U.S. citizens will continue to be available from the U.S. Embassy in Warsaw and the U.S. Consulate General in Krakow (contact information below).  

The Government of Poland has established reception centers for temporary accommodations of people arriving from Ukraine at many locations near the border and throughout Poland and is providing transportation to these reception centers.

  • Official information in English from the Government of Poland is available here.
  • A map of the Polish reception centers is available here.
  • For detailed information on crossing the border, contact the Polish Border Guard helpline at: +48 82 568 51 19.

Read messages and alerts from the U.S. Embassy in Poland on security and border crossing issues.

To reach the U.S. Embassy in Poland, call +48 22 504 2784 or +48 22 504 2000 (Embassy Warsaw), or +48 12 424 5100 (Consulate General Krakow), or email ACSWarsaw@state.gov or KrakowACS@state.gov

Romania

Read messages and alerts from the U.S. Embassy in Romania on security and border crossing issues.

To reach the U.S. Embassy in Romania, call +40-21-270-6000 or email ACSBucharest@state.gov.  

The Romanian Border Police’s website also provides relevant information.

Hungary

Read messages and alerts from the U.S. Embassy in Hungary on security and border crossing issues.

To reach the U.S. Embassy in Hungary, call +36-1-475-4400 or email ACS.Budapest@state.gov.

The Hungarian Police’s website also provides relevant information. 

Slovakia

Find info on entering Slovakia from Ukraine on the U.S. Embassy in Slovakia’s website.

To reach the U.S. Embassy in Slovakia, call +421-2-5443-0861 or +421-903-703-666 or email consulbratislava@state.gov.

Moldova

U.S. citizens traveling into Moldova by land from Ukraine should avoid the Transnistria region and cross into Moldova either to the north or south of the region.  The main Moldova-Ukraine border crossing south of Transnistria is Palanca – Mayaki Udobnoe. The main border crossing north of Transnistria is Otaci – Mohyliv-Podilskyi.  

Read messages and alerts from the U.S. Embassy in Moldova on security and border crossing issues.

To reach the U.S. Embassy in Moldova, call +373-2240-8300 or email ChisinauACS@state.gov.

Belarus

Do not travel to Belarus due to the arbitrary enforcement of laws, the risk of detention, the Russian military attack on neighboring Ukraine, the buildup of Russian military in Belarus along the border with Ukraine, COVID-19 and related entry restrictions.  U.S. citizens in Belarus should depart immediately via commercial or private means. Read our travel advisory for Belarus.

Russia

Do not travel to Russia due to the unprovoked and unjustified invasion of Ukraine by Russian military forces, the potential for harassment against U.S. citizens by Russian government security officials, the singling out of U.S. citizens in Russia by Russian government security officials including for detention, the arbitrary enforcement of local law, limited flights into and out of Russia, the Embassy’s limited ability to assist U.S. citizens in Russia, COVID-19 and related entry restrictions, and terrorism.  U.S. citizens residing or travelling in Russia should depart Russia immediately.  Read our travel advisory for Russia.