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Emergency Alert

September 17, 2017

Hurricanes Irma and Jose

If you evacuated Sint Maarten on U.S. government coordinated evacuation flights and left luggage at Princess Juliana Airport, you may contact baggage handling companies at the airport in order to reclaim any left luggage:

  • Please work with the company that corresponds to the airline who issued your original ticket to Sint Maarten. 
  • Landlines are not operable in Sint Maarten and the phone numbers below are for cellular phones.  Therefore, the line cannot handle multiple incoming calls and may be busy when you call. 
  • You must provide a detailed description of your luggage and its contents. 
  • Be prepared to work with these companies to arrange pick-up at the airport by yourself or your representative.  You may also arrange the shipment of your luggage via a commercial service such as Federal Express or DHL.

Signature Flight Support
(American Airlines and Delta Airlines)
American: 1-721-550-7665
Delta: 1-721-550-7663
Daily, 9:30 AM to 4 PM (Atlantic Standard Time)

Halley Aviation Services
(Jet Blue Airlines, United Airlines, and those individuals who did not arrive via commercial carrier)
1-721-520-1234
Or send an email to HR@halleyaviationservices.com
Tuesday to Saturday, 9 AM to 3 PM (Atlantic Standard Time)

Transportation Options

Anguilla:

Air Charter Flights: Several charter services are flying to St. Kitts and St. Lucia.  U.S. citizens wishing to arrange charter service off Anguilla should contact Anguilla Air Services at info@anguillaairservices.com or +1 (264) 498-5922.  Flights arranged via Anguilla Air Services are not affiliated with the U.S. government. 

Dutch Sint Maarten: 

Limited humanitarian and commercial airline evacuation flights continue to operate and provide evacuation services on a case by case basis. Evacuation flights to Curacao are currently being offered by KLM Royal Dutch Airlines at 1:00 PM and 7:00 PM on a daily basis.  (These flights have been suspended for Tuesday, September 19th, but are scheduled to resume on Wednesday, September 20th.)  Individuals interested in these flights who had not purchased a ticket previously on KLM, should book the ticket on the KLM website, via a travel agency, or at the KLM Contact Center in Sint Maarten.  More information is available of KLM’s website

French Saint Martin

Please see information for Sint Maarten, above.  Local authorities report the border crossing between Saint Martin (French side) and Sint Maarten (Dutch side) will be closed at night.  U.S. citizens may be prevented from crossing into Sint Maarten at night.

St. Barthelemy:

The St. Barthelemy airport is open and charter services are flying.  Tradewind Aviation is flying several flights each day from St. Barth’s to Puerto Rico.  Tradewind can be contacted at 800-376-7922 x123.  These flights are not affiliated with the U.S. government..

British Virgin Islands:

The Lettsome Airport in Tortola is scheduled to resume operations. U.S. Citizens should contact individual airlines for flight information.

Turks and Caicos:

The airport in Turks and Caicos is open and has resumed flight operations. 

U.S. Citizens Needing Assistance

Local numbers for police and emergency services:

  • Cuba: 106
  • The Bahamas: 919 or 911
  • Sint Maarten (Dutch side): 911
  • Saint Martin and St. Barthelemy: The French Ministry of Interior has set up a public line emergency line: Tel: 01 82 71 03 37
  • St. Eustatius:  911 (police) and 910 or 912 (medical)
  • British Virgin Islands: 999
  • Saba:  911 (police) and 912 (medical)

For U.S. Citizens in Dutch Sint Maarten:  U.S. citizens should follow the instructions provided by local authorities and call 911 locally if they require immediate assistance.  Shelters are available at the following locations:

  • New Testament Baptist Church in Philipsburg;
  • Sister Marie-Laurence Primary School in Middle Region;
  • Belvedere Community Center in Belvedere;
  • Dutch Quarter Community Center in Dutch Quarter;
  • Rupert I Maynard Youth Community Center St. Peters;
  • NIPA National Institute for Professional Advancement Cay Hill;
  • Christian Fellowship Church Across from Pineapple Pete’s Cole Bay.

For U.S. Citizens in French Saint Martin:  Please see the paragraph above with information on evacuation options from Dutch Sint Maarten.

The French Ministry of Interior has set up a public emergency line (Tel: 01 82 71 03 37) and provided a list of shelters in St. Martin.

We advise U.S. citizens to read and follow Department of State Travel Warnings on travel.state.gov. Scroll to the bottom center of the home page and select "See all Alerts and Warnings" to view Travel Warnings for:

U.S. citizens traveling and residing abroad are encouraged to enroll their travel plans on our website, travel.state.gov, using the Smart Traveler Enrollment Program (STEP.state.gov), and to read the Country Specific Information also found on the site.

Please see the latest Emergency Message on the applicable U.S. Embassy websites for additional information:

Barbados and the Eastern Caribbean:  https://bb.usembassy.gov/

Emergency After-Hours Telephone:  (246) 227-4000

Cuba: https://cu.usembassy.gov/

Emergency After-Hours Telephone +(53)(7)839-4100

The Bahamas: https://bs.usembassy.gov/
Emergency After-Hours Telephone +(242)357-7004

Information for Evacuees: Further information for evacuated citizens, including loan repayment procedures can be found here.

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