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Emergencies

Mt. Agung Volcanic Eruption in Bali, Indonesia

Mt. Agung, an active volcano in East Bali, erupted on November 21 and November 25 and is currently emitting significant ash. The Indonesian Center for Volcanology and Geological Hazard Mitigation has raised the alert level to Level 4, its highest. The Bali airport re-opened on November 30 but depending on volcanic activity, the ash cloud could close the Bali airport again and other airports in the region. Mt. Agung is approximately 36 miles (58 kilometers) straight-line distance from Ngurah Rai Airport and popular tourist destinations of Kuta and Seminyak.

  • If you are in the affected area and safe - contact your friends and family directly. We urge U.S. citizens in the impacted areas who are safe to contact their loved ones directly and/or update their social media status. 

  • If you are in the affected area and need immediate emergency services - contact local authorities. You may dial 110 or 112 for police and general emergencies and 118 for ambulance service. Please note that with a local SIM, you must first dial 0361 and with an international SIM you must first dial +62 361. Monitor local and regional reports for updates on the situation.

Travel in and out of Bali:

  • The volcanic eruption and ash emissions could affect travel outside of Bali and within the region. Be prepared to incur costs for additional nights of accommodation and rebooking travel fees. 
  • Airport Status: The Bali airport re-opened on November 30 but travelers should continue to check the airport’s status at: https://www.bali-airport.com/id. Contact your airline representative for information on flights in and out of Bali. The airport on the neighboring island of Lombok is currently open, and the port in Gilimanuk in West Bali serving ferries to the island of Java remains open.

Restrictions:

  • At this time, travel to Bali and the region is still deemed safe.  Local Indonesian authorities have not issued a travel alert regarding travel to Bali, and residents and travelers outside the restricted zone are not threatened.
  • Local authorities have restricted access to the mountain within a 6.5 mile (10 km) radius of the summit and have evacuated residents. Hiking and trekking on the mountain is strictly prohibited. 
  • See the latest Emergency Message on U.S. Embassy Jakarta's website for additional information about this event.  

If you are in the United States:

  • Call the Department of State at 1-888-407-4747 (from the U.S. & Canada), +1-202-501-4444 (from Overseas)

If you are in Bali:

  • Call the U.S. Consulate General in Surabaya at +62 31-297-5300, 7:30 am to 4:00 p.m. Monday through Friday or +62 81-133-4183 for after-hours emergencies
  • Email the U.S. Consulate General in Surabaya at SurabayaACS@state.gov

Please be assured that our offices are doing everything possible to assist U.S. citizens affected by the volcanic eruption in Bali.


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