Travel.State.Gov > International Travel > Emergencies > What the Department of State Can and Can't Do in a Crisis
Enroll in the Smart Traveler Enrollment Program (STEP) at step.state.gov and monitor the U.S. embassy’s website for updates. They may have instructions regarding future flights.
You may be able to secure a connecting flight via another destination. Be aware flights are being cancelled with little notice and there may be quarantine requirements/entry restrictions. Please follow local authority quarantine guidelines.
No. Arrange to depart immediately via commercial options as long as they remain available, unless you are prepared to remain abroad for an indefinite period.
No. Contact the service provider directly to purchase tickets and/or request a refund.
No. Evacuation flights are not free-of-charge and are, in fact, frequently more expensive than currently available commercial travel. Please see additional information about U.S. Government-assisted evacuation for U.S. Citizens.
Please click the “Contact Us” link at the bottom of step.state.gov and submit a request for assistance using the form provided.
Check your travel dates under account settings. The system will not send updates beyond your departure date. Change it to “indefinite” or future date to keep receiving notifications.
We are working around the clock to help U.S. citizens return home. Keep checking the website/STEP notifications - we will share information as it becomes available.
Many commercial air carriers are changing or cancelling flights with little advance notice. Refer to your air carrier’s website for the latest information on the status of your flight.
In most cases, no. Refer to the instructions provided by the nearest U.S. embassy/consulate. In some cases, they must coordinate with the local authorities before you can travel to the airport.
U.S. citizens at higher risk from the virus – adults age 65+ and people of any age with underlying health issues – are being prioritized for government sponsored repatriation flights.
Check your spam and/or junk email folders to see if the message was diverted there instead of your inbox.
Many U.S. embassies/consulates have established secure online forms for this purpose. Others may request an email. Check recent alerts on the embassy/consulate website for instructions.
Passengers are responsible for their own transportation to the departure airport. If you are in a country where travel by road is restricted, contact the Embassy or consulate.