Customers with questions related to an approved I-526 petition will soon be able to correspond with the National Visa Center (NVC) using a dedicated e-mail address: NVCeb5@state.gov. The newly created EB-5 Investor Assistance Desk, which launches on February 22, is part of NVC’s continuing efforts to improve customer service.
Upon receipt of an approved petition from USCIS, our Investor Assistance Desk will oversee the addition of potential derivative applicants and creation of fee bills. Customers will e-mail their derivative’s relationship documents to NVCeb5@state.gov, which can also be used for inquiries on derivatives, the Child Status Protection Act, and general case status.
The Investor Assistance Desk does not change NVC’s process for documentarily qualifying an immigrant visa case and scheduling an interview overseas. All visa applicants, including those in the EB-5 category, should submit their financial, civil, and supporting documents to NVC in one package following the instructions on http://nvc.state.gov/submit.
The goal of NVC’s Investor Assistance Desk is to provide more transparent and effective customer service through a team specially trained in the I-526 petition.