Congratulations to the recipients of the 2019 National Awards for Passport Facilities and Agents!

The National Awards Program for Passport Accpetance Facilities and Acceptance Agents recognizes facilities and agents who have gone above and beyond in offering superior customer service or implemented innovation that streamline processes and enhance the customer experience. 

A ceremony will be held in Washington, DC on February 24, 2020 to recognize the honorees. 

2019 National Award Recipients

Acceptance Facility of the Year, Military and Federal - USAG Bavaria Military Personnel Division, Germany

Acceptance Facility of the Year, Public - Upper Arlington Public Library, Upper Arlington, OH

Acceptance Agent of the Year, Military and Federal - Peter McLaughlin, Camp Foster, Okinawa, Japan 

Acceptance Agent of the Year, Public - Courtney Jeffries, University of Alabama, Birmingham, AL 

Most Innovative - Erie County Clerk's Office, Buffalo, NY; University of New Mexico, Alburquerque, NM

Special Recognition - U.S. Department of Commerce, Internation Trade Administration, Washington, DC; Toni Guist, USPS Clarance B. Craft Station, Fayetteville, AR; West Tisbury Public Library, West Tisbury, MA; Carol Guerra, Chattanooga Public Library, Chattanooga, TN