American Customer Satisfaction Index (ACSI)

During September 2022, we are working with CFI Group, an independent third-party research group, to conduct a survey to better understand passport customer experiences. This survey is part of the American Customer Satisfaction Index, or ACSI. 

If you are selected to participate in this survey, you will receive an email invitation from "noreply@invite.cfigroup.com." This survey is an opportunity for you to tell us about your experience applying for a passport. We value your experience and want to hear from you.

Sample Survey Invitation Email

Sample Survey Invitation Email
An image of a sample email which may look similar to the one your receive inviting you to participate in this year's survey.

Sample Survey Link

Sample Survey Link
A sample image of the start of the survey.