Passport Expeditors and Couriers
Courier companies, also known as “passport expeditors,” are private companies, some of which are allowed to submit passport applications on behalf of customers.
Thinking of using a courier company? Here are a few things you should know:
- These companies do not operate as a part of the U.S. Department of State.
- You will not receive your passport any faster than you would if you applied in person at a Passport Agency.
- Courier companies charge additional fees for their services.
- You are are still required to appear in person at an acceptance facility if applying on Form DS-11, even when using a courier service.
Frequently Asked Questions
The company I looked up has a government seal on their website. Doesn't that mean it's an official government service?
No. Some companies may appear to be part of the U.S. government because they use logos that look like official government seals. These companies are not part of the U.S government or government contractors and do not operate as a part of the U.S. Department of State.
The company I'm using said I could renew my passport online through their website. Is that true?
No. All passport applications must be printed out, signed, and submitted with original documents to the U.S. Department of State for passport processing.
Is there a fee to fill out a passport application or make an appointment?
No. Passport applications are available free-of-charge on the U.S. Department of State's Passport Forms page. There is also no fee for making an appointment at a passport acceptance facility or a Department of State Passport Agency or Center.
Should I be worried about handing over my personal information?
Not necessarily. However, we do advise that you practice due diligence by researching courier companies you plan to use since you will be sharing with them your most sensitive identification information and documents. In addition to standard consumer research, the Better Business Bureau and local/regional/state Chambers of Commerce may be helpful resources.
Anything else I should know about couriers?
Be sure to read the "fine print" when visiting these companies' websites.
Never mind, I don't want to use a courier service. What can I do?
You can expedite your application directly with Passport Services. For details, please see Get a Passport in a Hurry.
- The U.S. Department of State is not responsible for any issues arising from, caused by or otherwise attributed to a courier company, including but not limited to courier company negligence, failure to maintain passport documents' physical condition, or loss of documents in their possession.
- The U.S. State Department does not intervene or resolve applicant disputes with courier companies. If you believe you are the victim of a crime or there has been criminal activity by the courier company, please contact your local law enforcement office.
NPIC@state.gov (no application status questions)
Customer service representatives are available:
8:00 am to 10:00 pm Eastern Time
10:00 am to 3:00 pm Eastern Time
*Excluding Federal Holidays
Automated passport information is available 24 hours a day, 7 days a week.