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UPDATE: Technical Issues with the Adoption Tracking Service (ATS)
We are aware adoption service providers have experienced problems using the ATS and receiving timely responses to requests for assistance. We are taking several steps to improve the system. In the near future, we will also provide updated training materials and host a training webinar.
If you experience difficulty with ATS, e-mail CA-ATS-Help@state.gov. If our development team has not addressed your concern within 48 hours, please follow up with the Office of Children’s Issues at firstname.lastname@example.org.