Important Notice: Delay in Passport and Visa processing times

*This notice is an update to the notice posted on August 11, 2014

The Consular Consolidated Database is supporting visa and passport issuance within expected processing times and service expectations.    

August 11, 2014

*This notice is an update to the notice posted on August 5, 2014

We have made significant progress and issued most of the worldwide backlog of nonimmigrant visa cases. We are working to bring the Consular Consolidated Database back to full operational capacity. We continue to prioritize immigrant visas, adoption cases, and emergency nonimmigrant visa cases.  We are printing visas for these cases and all cases with very few delays. Please check with the embassy or consulate where you will apply for additional information. Please see our FAQs for more information.

August 5, 2014

*This notice is an update to the notice posted on July 31st

We have made significant progress and issued most of the worldwide backlog of nonimmigrant visa cases. We are working to bring the Consular Consolidated Database back to full operational capacity. We continue to prioritize immigrant visas, adoption cases, and emergency nonimmigrant visa cases.  We are printing visas for these cases with very few delays. We are aware of a small number of visa cases still in process because of system performance issues. We are working diligently to clear those cases. Visa applicants are advised they might still experience delays of up to one week in addition to normal processing times. Applicants should take this into consideration when making travel plans. Please check with the embassy or consulate where you will apply for additional information.

July 31, 2014

*This notice is an update to the notice posted on July 29th

The Consular Consolidated Database (CCD) is still performing below its normal operational capacity. Since the start of the operational issues on July 20 to July 28, we have issued more than 220,000 nonimmigrant visas globally. Based on our average production figures, we would have anticipated issuing closer to 425,000 nonimmigrant visas in that time period, indicating we have been able to print nonimmigrant visas for about half of all approved travelers. It will take some weeks before we are back to normal turnaround times on issued visas. We continue to prioritize immigrant visas, adoption cases, and emergency nonimmigrant visa cases. We are printing visas for these cases with very few delays.  Nearly all passports are being issued within our customer service standards, despite the system problems. We are issuing passports for emergency travel without delay.

July 29, 2014

*This notice is an update to the notice posted on July 28th

The Department of State Bureau of Consular Affairs continues to make progress restoring our nonimmigrant visa system to full functionality. Over the weekend, the Department of State implemented system changes aimed at optimizing performance and addressing the challenges we have faced. We are now testing our system capacity to ensure stability. Processing of immigrant visas cases, including adoptions, remains a high priority. Some Embassies and Consulates may temporarily limit or reschedule nonimmigrant visa interview appointments until more system resources become available to process these new applications. We sincerely regret the inconvenience to travelers, and are committed to resolving the problem as soon as possible. Additional updates will be posted to travel.state.gov as more information becomes available.

July 28, 2014

*This notice is an update to the notice posted on July 24th

As of July 27, the Department of State has made continued progress on restoring our system to full functionality. As we restore our ability to print visas, we are prioritizing immigrant cases, including adoptions visas. System engineers are performing maintenance to address the problems we encountered. As system performance improves, we will continue to process visas at U.S. Embassies and Consulates worldwide. We are committed to resolving the problem as soon as possible. Additional updates will be posted to travel.state.gov as more information becomes available.

July 24, 2014

The Department of State Bureau of Consular Affairs is currently experiencing technical problems with our passport and visa system. We are operational, but currently issuing documents at a reduced capacity. This issue is worldwide and is not specific to any particular country, citizenship document, or visa category. We apologize to applicants who are experiencing delays or are unable to obtain a passport, Report of Birth Abroad, or visa at this time. We are working urgently to correct the problem and expect our system to be fully operational again soon. Routine passport services are not affected at this time. We will be posting updates to Travel.State.Gov as more information becomes available.