National Visa Center Contact Information
The National Visa Center is experiencing a high volume of inquiries at this time due to the increased number of approved petitions the NVC is receiving from USCIS. You may experience longer wait times when calling us and longer response time when emailing us. We are working diligently to reduce these wait times and we appreciate your patience.
Before contacting us, we recommend that you review our online Frequently Asked Questions (FAQs) below. You can find the answers to many of your questions in these FAQs.
|About Visas – The Basics||DS-260, Online Immigrant Visa Application FAQs|
|Immigrant Visa Processing FAQs||How to Submit Documents to the NVC|
|Fee Payment FAQs||Medical Exam FAQs|
|Affidavit of Support FAQs||Interview Preparation FAQs|
If you have specific questions about a case, please contact the National Visa Center (NVC).
Be sure to include the following information with each inquiry:
- NVC case number
- Principal applicant's name and date of birth
- Petitioner's name and date of birth
- If your visa petition is employment-based, include the employer's company or organization name instead of the petitioner's information.
Type your case number in the subject line and ask about only one case per email.
Customer Service Representatives can speak with you Monday through Friday from 7:00 a.m. EST to 12:00 midnight EST.
|National Visa Center
31 Rochester Avenue
Portsmouth, NH 03801-2915
Submitting Forms or Documents to the NVC
If you need to submit a form or document to the NVC, visit our How to Submit Documents to the NVC webpage.
One Year Contact Requirement
After you receive notification that the NVC is processing your case, you must contact them at least once a year. If you do not contact the NVC for one year, all documents and fees on your case will expire and you must resubmit them to resume processing.