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Requesting Authentication Services

The U.S. Department of State Office of Authentications accepts requests via the following:

To learn more about authentication services fees and acceptable payment methods, skip to:

Mail Authentication Services

When requesting Mail Authentication Services, please be sure to include the following:

  • A completed Request of Authentications Service DS-4194 form – Be sure to specify the document’s country of use in Section 4
  • Documents
  • Fees
  • A self-addressed prepaid envelope 

Mail your complete packet to the following address:

Office of Authentications
U.S. Department of State
CA/PPT/S/TO/AUT
1st Floor
1150 Passport Services PL
Dulles, VA 20189-1150

Prior to submitting your packet, be sure to adhere to the following:

  • Verify whether a U.S. Department of State authentication certificate or an apostille is needed.
  • Plan ahead. The average processing time for mail-in requests is approximately five to seven business days from the date of receipt by the Office of Authentications.
  • Ensure that you have reviewed the certification requirements for each of your document(s).
  • Include a self-addressed prepaid envelope which will be used to return your documents.
  • Using tracked mail delivery will expedite handling of your request by mailroom and may prevent damage to documents caused by irradiation of USPS regular mail.

PLEASE NOTE: On the DS-4194 in Section 4, the Country of Use for each document must be specified before the document can be processed. 

Walk-in Counter Authentication Services

Drop-off and Pick-up Service

Hours: 8:00 a.m. and 9:00 a.m.
           Monday through Friday (except federal holidays)

  • Authentication staff will receive documents and perform only an initial review during this period.
  • The office will not accept requests which do not meet the criteria for Authentication or are missing supporting documentation for processing. An Authentications staff member will contact customers dropping off incomplete or ineligible requests.
  • Customers who drop off documents will receive a document receipt and a pick-up date at the time documents are received.
  • To claim your documents, please return between the hours of 8:00 a.m. and 9:00 a.m. on the cited date to pick up your completed certificate(s). You must have original document receipt.
  • Documents accepted during the drop-off time will be processed and available for pick-up between two to three business days.

PLEASE NOTE: On the DS-4194 in Section 4, the Country of Use for each document must be specified before the document can be processed. 

Crieria for Drop-off Service Criteria for Pick-up Service
  • Complete form DS-4194 (be sure to include the country of use for each document).
  • Customers are allowed one submission for drop-off services per day.
  • Customers are limited to submitting 15 documents per submission.
  • Pick-up slip.
  • If paying with cash, the exact amount is required.
  • A photo ID must be presented when using a credit card.

Appointment Authentication Services

Hours: 10:00am to 12:00pm and 1:00pm to 2:30pm
            Monday through Friday
(except federal holidays)

  • Limit one appointment per day 
  • The office will only offer the next available appointments to individuals submitting their personal documents. 
  • Third-party customers with emergency and/or urgent situation and are eligible to schedule an appointment based on the criteria chart below. 
  • Customers with appointments must appear in person at the Office of Authentications at the specified time of their scheduled appointment. 
  • Emergency and/or urgent requests must provide written documentation.
  • Direct support is provided to U.S. federal agencies.
  • Walk-in appointments are not accepted, appointments are for emergency cases only. 

Emergency Criteria Urgent Criteria
  • Life-or-death emergencies including serious illness, injury, or death of individual or family member.
  • Proof of travel within 24-48 hours of submission.
  • Other urgent/emergency reasons for expediting the document request.

Expand All
General Fee Information:
  • The authentication fee is $8.00 per document.
  • As of November 1, 2012, requests will not be processed without payment.
  • For all methods of payment, the exact amount is required. 

Payable by Cash:
  • Cash is acceptable when using the pick-up service only.
  • When paying with cash, the exact amount is required.
  • Please do not send payment in the form of cash in the mail.

Payable by Check:
  • Checks are acceptable using pick-up, appointment and mail-in services. 
  • Personal or company checks, and money orders must be submitted with mail-in document(s). 
  • Checks should be made payable to the U.S. Department of State.

Payable by Credit Card:
  • Credit Card Payments are accepted for walk-in service only
  • Visa, MasterCard, Discover, and American Express are accepted. 

Office of Authentications

Physical Address:

  Office of Authentications
  U.S. Department of State
  600 19th Street, NW
  Washington, DC 20006

Mailing Address:

  Office of Authentications
  U.S. Department of State
  CA/PPT/S/TO/AUT
  1st Floor
  1150 Passport Services PL
  Dulles, VA 20189-1150

Note:  Effective October 6, 2014, all express mail air bill labels sent to the Office of Authentications for the use of returning documents must reflect the customer’s mailing address as both the sender and recipient.    

Telephone:

  202-485-8000

  Note: During inclement weather
  conditions, please check the OPM
  Website to determine the open status
  of the Federal Government.

Telephone Inquiries

To inquire about the status of your documents, please call the Office of Authentications:

Phone:  202-485-8000

  9:00 a.m. - 12:00 p.m. and 
  1:00 p.m. - 3:00 p.m. EST
  Monday through Friday

When calling for a telephone inquiry, you must indicate whether a request form DS-4194 (PDF version) was submitted and provide the following:

* Full name and/or name of company
* Type of document(s)
* Country of use
* Number of document(s)
* Complete return address
* Type of mail service used to return the
   document(s) if applicable; include
   tracking number
* Type of payment submitted 

Schedule an Appointment

To schedule an appointment or speak with an Authentications Specialist, please call the Office of Authentications:

Phone:  202-485-8000

  9:00 a.m. - 12:00 p.m. and 
  1:00 p.m. - 3:00 p.m. EST
  Monday through Friday

Appointment Services:

  10:00 a.m. - 1:00 p.m. and 
  2:00 p.m. to 2:30 p.m.
  Monday through Friday

  Note:  All Federal Holidays are
  excluded.