San Juan Passport Agency

Hours: 
8:00 a.m. to 2:00 p.m. (Atlantic Time)
Monday through Friday

By Appointment Only
Closed Federal Holidays

Mailing Address:
U.S. Department of State
San Juan Passport Agency
CA/PPT/SJ
44132 Mercure Cir.
PO Box 1146
Sterling, VA 20166-1146

Application Number Starts With:
67

 
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How to Apply at a Passport Agency

1. Find out if you're eligible

To apply at this passport agency, you must meet all of the following requirements:

  • If you have not yet applied, you must be traveling internationally within 14 calendar days. 
  • If you have already applied, you must be traveling internationally within 5 calendar days.  
  • Be able to show printed proof of international travel (such as your flight itinerary, hotel reservation, cruise tickets, or international car insurance).
  • Pay the $60 expedite fee in addition to the regular application fees.
  • Note: your appointment must be within 14 calendar days of your international travel if you have not yet applied, or 5 calendar days if you have already applied. If you need a foreign visa, the date of your appointment must be within 28 calendar days of your international travel.

If you have a life-or-death emergency, please see Life-or-Death Emergencies. If you don't meet the requirements for an appointment, please see Where to Apply for other options.

We do not charge a fee to make appointments. If you asked to pay for an appointment, you should consider the request to be fraudulent. We are not affiliated with any third-party appointment booking services. We may not be able to honor appointments booked via third parties. Do not attempt to book duplicate appointments.

Please note: If you were born in Puerto Rico, or are a naturalized U.S. citizen, you do not need a U.S. passport book or card to travel anywhere that is considered under U.S. jurisdiction, including the continental United States of America, Alaska, Hawaii, the U.S. Virgin Islands (St. Thomas, St. Croix, and St. John), and other U.S. territories.     

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2. Collect all your application materials

  • Printed confirmation of your appointment
  • Printed proof of international travel
    • Flying: show a flight receipt or an itinerary.
    • Driving or taking a boat to Canada, Mexico, Bermuda, or the Caribbean: show a hotel reservation, cruise or bus tickets, or international car insurance.
  • Fill out your form(s) online and print it 
  • All required supporting documents
  • One passport photo
  • Application fee and expedite fee
    • Pay with a credit or debit card.
    • You can also use a prepaid card that is not linked to a line of credit or bank account, or a digital wallet such as Apple, Google, or Samsung Pay. 
    • You cannot pay with cash, or a check or money order. 

*We accept all forms for first-time and renewal customers. Not sure what forms or supporting documents you need? Start at the Passport Application Wizard.

 

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3. Make an appointment

Follow these steps:

I have not yet applied

  1. Go to our Online Passport Appointment System.
  2. Enter information about your travel plans to see if you qualify for an appointment. You may make an appointment for up to 7 members of your household.
  3. Enter your email address. We will email you a code which you must enter to continue making an appointment. Check your junk or spam folder if you do not see the code in your inbox.
  4. Enter your mobile phone number. We will send you an SMS text message with another code you must enter to continue making an appointment.
  5. Finish scheduling your appointment. Check your email for a message confirming the details of your appointment. The system will hold your appointment for 15 minutes. If you do not confirm your appointment within 15 minutes, start over.
  6. If you need to cancel or change the appointment, click the link in the confirmation email to get information about your appointment. If you made an appointment over the phone, forward the email you received confirming your appointment to NPIC@state.gov with “Cancel my Appointment” in the subject line. 

I have already applied

Call 1-877-487-2778 from 8:00 a.m. to 10:00 p.m. Eastern Time on Mondays through Fridays, or on Saturdays and Sundays from 10:00 a.m. to 3:00 p.m. We close on federal holidays. 

Se habla español. If you are deaf or hard of hearing, call 1-888-874-7793 for TDD/TTY teletype services. 

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4. Arrive early to your appointment

Enter the building on Level P (the plaza level). Only the applicant and parents/guardians of applicants who are children may enter the building.   

  1. We suggest you arrive 15 minutes early to go through security screening. Weapons, food, and drinks (except water in a sealable bottle) are not allowed.
  2. See the security officer at the entrance to the building on the Promenade Level.
  3. The Officer will direct you to take the elevator to the 9th floor.
  4. Check in at the Information Desk. Give them your appointment confirmation number to verify your appointment.
  5. Be seated and wait until we call your number.
  6. When we call your number, go to your assigned window.
  7. A Department of State employee will review your application and supporting materials and discuss available delivery options.

Please note: We may not see you exactly at your appointment time.

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Getting Here

Parking Information

Parking can be found at various public garages in the area.  There isn’t public parking available at the Minillas Government Center.

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Public Transportation

You can take the A5 bus on Avenida Ponce de León or the B21 in the Condado area. The Minillas Government Center is at stop 22, in front of the Puerto Rico Museum of Art.

Last Updated: February 6, 2024