The National Passport Information Center (NPIC) is currently experiencing intermittent problems with its toll-free number. Customers may receive a busy signal or be disconnected when calling NPIC. We are working to resolve this problem as quickly as possible. We apologize for any disruption in service.
Processing Times
| Routine | 4-6 Weeks |
| Expedited | 3 Weeks |
| Expedited at Agency | 8 Business Days |
Contact Us
For 24/7 automated passport information or to make an appointment at a passport agency, please contact:
The National Passport Information Center
To speak to a customer service representative, please call between the hours of 8:00 am to 10:00 pm Eastern Time, Monday through Friday, except Federal holidays.
- From the U.S. 1-877-487-2778
- From the U.S. 1-888-874-7793 (TTY/TTD)
- For life or death emergencies (after hours) 1-202-647-4000
- NPIC@state.gov
Enroll in STEP
Enrolling in this free service will allow us to better assist you in case of an emergency while you are abroad.









