Now that you have your passport, we will return your supporting documents in a separate mailing. Make sure to enroll in email updates so you know when we return your documents. 

You will get multiple mailings. The number of mailings depends on what document(s) you asked for.

Passport Book: You may wait 8 weeks to get a second mailing with your documents. 

Passport Card: You may wait 8 weeks to get a second mailing with your documents. We only send the passport card via First Class Mail. We do not send cards using 1-2 day delivery services.

Both a Passport Book and Card: You may get three separate mailings:

1. New passport book
2. New passport card
3. Citizenship and supporting documents

When to Contact Us

If you have been waiting more than 8 weeks, call us at 1-877-487-2778 to report that you have not received your documents. 

If you want us to reimburse you for a lost supporting document, you must contact us within 90 days of the date which we mailed your passport. You will also need to provide a receipt to show the cost of replacing the document. 

• You must sign your full name in blue or black ink inside your passport.

• On a passport for a child under 16, a parent should print the child's full name on the signature line. The parent should also:
  • Sign their name next to the printed name of their child, and 
  • Note their relation to the child (example: mother, father, or guardian)

Example of how to sign an adult passport

Example of how to sign a child's passport

Some countries require that your passport be valid at least six months beyond the dates of your trip. Some airlines will not let you board if this requirement is not met.

If you were age 16 or older when we issued your passport, your passport is valid for 10 years.

If you were under 16 when we issued your passport, your passport is valid for 5 years.

Find the Issue Date of your passport on the data page of your passport book or on the front of your passport card. 

Check our Country Information to learn about requirements for the country in which you are traveling.  

After you apply for your new passport, you cannot use your old passport for travel. If you have a visa in your old passport that you need for travel, check with the foreign embassy or consulate that issued the visa to see if you can still use it. 

Yes. 

The Department of Homeland Security's Trusted Traveler programs speed up processing at U.S. airports and international borders. 

Update your Trusted Traveler account information with your new passport number, the date we issued it, and the date it will expire. If you are changing your name or gender, you must go to a Global Entry Enrollment Center. A U.S. Customs and Border Protection officer will make the changes for you.

We are placing Quick Response (QR) codes on passport books to give you easy access to this webpage.

The QR code is:

• The same on all passport books
• Does not have personally identifiable information, and
• Does not change the way border officials, airlines, and others review your document.

We are not placing QR code stickers on passport cards. 

This is an image of the QR code on U.S. passport books.